This bank has means and technology and the customers are overall happy
the culture where I was was terrible, pressure selling , lies to sell products pushed by managers, pressure to lose job if sales target are not met, regardless of client needs or means.
opportunities to advance are given to the big sellers that are like by the boss, half of my team quit as well as me, the bank got in huge scandal taht year for their sale pushing and employees fearing for their jobs go to the extent of stealing sales, opening unasked for products..
management at a higher level is disconnected they ultimately reward the profit and lower level managers are pressured and transmit that pressure on regular employees.
Benefits are good 2 weeks paid vacation, higher up management seemed caring but clearly disconnected , I am sure they took measures after that scandal but I left before the result were showing.
Best part of the job was helping customer and being able to do my best with them with integrity that I never compromised for any target.
worst was the pressure schedule and false prestense of them caring more about customer service than sales when they clearly stress the contrary and their nonsense of not saying a sale but a recommendation.
I am sure its a great bank and not everywhere is like that but where I was it was like that.
good training, benefits
culture, stress, hours