TD
TD Bank
Happiness score is 55 out of 100
3.8 out of 5 stars.
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TD Employee Reviews in Markham, ON

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Location
Markham, ON222 reviews

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3.6Work-life balance

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Competitive and goal oriented

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- Depends on which branch and which manager you work with, the culture is dedicated by the style of management you get- if you are a good sales person, this is a job for you
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Good Compensation/ Toxic Work Environment

The first few months were great. I am excited about helping customers and giving them great customer service. The starting pay is great, and the three-month training was informative and professional.However, you will experience customers shouting at you and threatening to leave the bank if you can't provide them with their requests. It has been increasing lately, bringing a lot of toxicity to the workplace.Before starting the shift, I get anxious and hope I don't get rude customers until the end of my shift. Despite having many good calls and conversations, one rude customer can ruin your day and potentially impact your life outside of work.

Pros

Good Starting Pay

Cons

Micromanagement, Rude Customers
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Insights into TD

Based on 228 survey responses
What people like
  • Feeling of personal appreciation
Areas for improvement
  • Energizing work tasks
  • General feeling of work happiness
  • Sense of belonging

productive and fun

amazing atmosphere great support from management, potential to move up. hardest part was that it took time to move up and most of the jobs are on contract.
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good

good very good nice its a good experience working with this company, benefits are amazing though there is a lot of multi tasking navigating different things

Pros

benefits, culture

Cons

multi tasking, fast paced
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Care for people

Sky is the limit. Looking fwd to grow in the co. to fully utilize my talent. I would recommend TD to family and friends .May many more years to come!G
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Toxic, Stressful, Competitive Workplace. Worst job.

As a TD CSR for call center, the job is very stressful, requires a lot of energy and time just to understand how to even use the outdated systems. You would have to be coder or an expert with technology to use the systems they implement. During training, the customers don't have the patience or just don't understand why you would take so long just to do simple tasks like change their address. TD requires that you check everything first on the customer's account which takes about 10 minutes but then the managers expect you to take maximum 5 minutes on the call. It could take even longer if the systems don't work which is usually about half the time. The coaches say they're here to help you and that they appreciate you but they are really there to criticize you for every second of your call. The managers are always pushing for overtime because they don't want to hire more people to reduce the workload. The training went by too fast and made the group feel uncomfortable and unprepared when taking calls. When you explain to the managers your concerns, you are basically ignored. This goes for all concerns,system too slow, how to do certain tasks, customer complaints(be warned managers will not answer complaints). What's really stressful is how they are reviewing every second of the call and that all they care about are your call statistics. If you have any unscheduled break, like even a minute, they put it on your record and it will show up on your report. They're basically timing you on everything which is why I would NOT recommend TD Bank.
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don't come

remember, you are level 6. so many little things could happened. think before. if there anywhere else you can go. don't come. so many micromanagement.
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Fun yet challenging

Its difficult to grow within the company. You can however meet some wonderful people if you search for them. Okay entry company to start your career.
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Collaborative Place to Work

A great place to work with a great team of people. Opportunities abound and advancement is very possible. No discrimination and advancement is accepted even if you have a sought after skill set - they don’t overlook you to keep you in a role using that skill set - ie. bilingual.
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Contact centre representative (Easyline)

Worst job!! Toxic environment and resource officers disrespect you a lot if you call them for help or more info. Moreover, if you raise your voice everything will change and usually they would say let them know if it happens second time but it’s gonna happen frequently and you would feel like you have been sold to them for 40k a year. Team manager and General manager only care about their bonuses and would make your life miserable. Avoid this job to protect your mental health. Please do labour work rather then this job.
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Nice work environment

If you love the finance market investment industry, then you would enjoy the job. It’s like a call centre job but providing investment support to clients. It is a fun place of work. You have to be compliance alert at all times.
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Run fast

Customers are crazy and managers and ro managers don’t really help you. They have a lot of attitude and would rather hang up then help you with customer

Pros

A lot of overtime

Cons

Managers
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Boring place to work- very corporate

I personally did not like working at the bank- they have very strict policies and very little flexibility- very corporate environment and don’t get to know ur coworkers on a personal level

Pros

Can work from home

Cons

Hours are not flexible
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Very cutthroat, competitive environment. Your schedule changes yearly & you have to earn it

Very monotonous, high stress call center. Competition is their key business model, pitting employees against each other. Managers are chosen based on meeting goals, not on management experience or qualifications. Most managers are not trained, they learn on the job at the expense of their team. I've had some really horrible managers who just drove us hard to make them look better & get promoted. My mental health has been permanently affected by working for TD for 10+ years. Physically, I have permanent injuries & they are very slow to accomodate & show zero compassion. The insurance they offer is reluctant to accomodate or honour claims, regardless of how many medical professional lobby on your behalf. There have been several people forced back to work after mental break downs & before they are ready to face the stressful workplace & at least one suicide (in office) as a result of this.You are ranked against your colleagues annually based on your performance, productivity & goals. This ranking is used when everyone has to bid annually to (hopefully) get a schedule that will fit your life. After 10+ years, I am still not guaranteed to have a Monday-Friday or even a day time schedule. I am also not guaranteed to get Christmas off despite seniority. I find this to be absurd. Pay increases are almost nonexistent, despite minimum wage going up. There is also a wage cap on all positions. Working from home since Covid is the only work/life balance I've ever experienced at TD. The trade off is the horrible & constant remote access issues, always blamed on the employee. - 

Pros

The promise of bonus, promotion

Cons

Bonus & promotion only if you jump through fire, kiss butt & bleed TD green. Overtime is almost mandatory if you want to real metric, get bonus or be a champion
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A good place to start in banking area

Working at contact centre is stressful but good pay and benefits. High potential to move up in the future if you proof your hard working attitude and have good connections with managers.
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Operations Officer

Very stressful environment, poor training. Calls are back to back, and new hires are not prepared to take the job on. Not enough shadowing to let the new hires do the job on their own.

Pros

Work from home

Cons

back to back calls, angry customers
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Experience depends on your manager

I was blessed with flexible and kind managers while working here. However, the TD culture for phone representatives is very rigid. There is no down time between calls, every call is recorded, and you get coached on what to say and how to say it. This can be straightforward if you're good in this kind of environment.

Pros

Good benefits, good wage considering the kind of work

Cons

Monotonous work, emotionally exhausting
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Calls after calls, and you are on a timer all day long.

Just like any other call centre, you are on the phone 24/7. You are timed from the second you log in the morning. Callers are entitled, managers are lost and don't know the answers. you are expected to read emails and finish e-learnings either on ur own time or between calls which affects scoresheet which affects your bonus.

Pros

Supportive team, potential to grow.

Cons

Horrible experience phones and timers, just like a slave. managers are lost and unexperienced
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High paced call center

call center job hybrid, Take calls everyday and help customers resolve their banking issues in a timely manner. Also, after training, there is LEI survey and daily goals to attend

Pros

Benefits Paid Training Provided Work from home (covid 19)

Cons

LONG HOURS management stress high volume of calls all day
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good place to work, opportunities to move across departments

good place to work, opportunities to move across departments. work can be a bit tedious but moving to more automated environment is in the works. can be competitive.
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If you dedicate yourself to the company it's easy to grow.

They should provide proper training for employees that would like to be a people manager, as employees needs and work life balance are just as important as their employment. HR doesn't support employees whatsoever, so if you have an issue, deem it as unresolved as HR always backs up Team Managers/ GMs. If you do what you're told to do you can grow within, but forget about having a personal life.

Pros

Gain product knowledge.

Cons

Poor management experience and compensation can be better.
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Overall rating

Based on 8,274 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.7 out of 5 stars for Culture

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  • Markham, ON