TD Bank Employee Reviews in Markham, ON

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5.0
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Encouraged Work Life Balance
Financial Services Representative (Former Employee) –  Calgary, AB11 June 2019
You could grow in your career and still have a balanced family life. For a mom whose spouse was often overseas for work this was great.
Great support from managers.
Pros
Flexible Work Hours
Cons
Sunday Banking.
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4.0
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Productive and fun workplace
Small Business Specialist (Former Employee) –  Markham, ON19 June 2019
TD was a very fast paced environment, with great pay and benefits.
The managers had great incentive programs and were very sales oriented. Overall a environment.There was always room for more opportunities and growth.
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5.0
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Exciting work environment
Credit card Specialist (Current Employee) –  Markham, ON15 June 2019
A lot of advancement opportunities, good pay. However, if the team or management isn't supportive it can be a tedious job! As long as you are friendly, patient and willing to put in the work it's a good place to be!
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5.0
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Very Rich learning Experience along with highly qualified mentors and growth opportunities
Head of Team Financial Advice & Strategy (Current Employee) –  Markham, ON8 June 2019
TD Canada Trust is an excellent employer if you are looking for career growth in your respective field. TD Canada Trust also offers multiple streams of career including retail banking, private banking, investment advisory and institutional sales management and hedge funds. Management is also extremely helpful, accommodating and helpful.
Pros
Learning, Career Growth, Pay
Cons
Can be monotonous and stressful at times
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4.0
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Well organized and professional
Service Desk Analyst (Former Employee) –  Markham, Ontario4 June 2019
I found the atmosphere a pleasure to work in and a very understanding management team. The available documentation for a Service desk was fantastic. A good place to work and learn. Good people , well organized, and a positive place to be.
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5.0
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Awesome place to work
Digital Tech Specialist (Current Employee) –  Markham, ON29 May 2019
Best employer to work for. Working at TD is great, the culture, atmosphere, relationship with other employees and managers and everything.
Dealing with various different financial situations, aiding clients with banking solutions to increase their benefits out of their own choice. The best part is giving clients genuine advice, and making sure they understand before accept any advice. Overall I love working here and I have no intention to go.
Pros
Everything
Cons
None
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3.0
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A bit fun but stressfull
Bilingual Phone Channel Specialist (Former Employee) –  Markham, ON29 May 2019
TD is overall a good company to work. i think they should increase salary for CSRs. no macromanagement if you're doing what you are supposed to do. If you meet your monthly numbers you're good
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5.0
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Great job in every way once you are permanent
Account Specialist (Current Employee) –  Markham, ON26 May 2019
A great place to work at with a decent management. Very detailed training is provided and constant support is available for growth. Company takes care of their own.
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1.0
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High Turnover, Incompetent Managers, Toxic Politics | Stay Away.
Analyst (Insurance Advisor) (Current Employee) –  Markham, ON22 May 2019
TD is a great company; it genuinely cares about its employees experience and does its absolute best to ensure the experience is not tarnished. The decision and negligence of incompetent leaders within an organization are not what I use to determine what makes a great company. In this case, at TDI leaders foster a negative employee experience through indirect belittlement, lack of recognition, and favoritism.

I've seen employees walk out, and never return. we've had employees send team wide emails upon their departure and outline all the issues within the leadership team (nothing changed). We've had new hires within 90 days into the role face mental stress and frantically look for external/internal opportunities to leave the company or environment. I've had people tell me because of the negative atmosphere and no positive career development that they do not feel fulfilled in their roles at TDI McNabb (Markham Office). People are supposed to be coming into work and leaving with a feeling that they've invested their time. Our leadership team has built such a toxic environment you walk away from every shift feeling like you wasted 8 hours of your time and all your accomplishments throughout the day were to no avail.

It is a very controlled environment, every second of your shift is accounted for and tracked. Your washroom breaks, your personal breaks be it for emergency, personal care, hygiene, even the time you leave your desk to fill your mug up with some tea or coffee is tracked and used to penalize you through the several metrics assigned to each advisor. If you arrive
  more... to work on time at 9AM, but login past 9AM and 30secs, you will be marked as 1 min late. All your lates will be accounted for and used to give you a lower score at your year end review. Reason you ask? Well the company pays you to take phone calls, and you weren't taking calls on time, therefore affecting the client experience. Absolutely absurd. Common sense does not exist within this environment. There is no leadership, just management who's sole purpose is to micromanage advisors, and conduct "coaching" sessions to inform you that having 10 sick days over the last 12 months is unacceptable, that going past your lunch by 1 min is unacceptable, that exceeding your personal break time by 30 secs is affecting your efficiency metrics... The list goes on. My personal favourite, "talk time" You are tracked on how long the calls take, and are told to keep it within 10 mins. Yet doing a single auto quote can range from 13-25 mins given all the compliance requirements you need to discuss with the client. There are so many metrics, that they all contradict one another... The system was designed for you to fail.

This environment is the worst, if not one of the worst workplace environments that I have ever worked in. Nobody is happy, not the managers, not the advisors, no one. You come in, put your headset on, or as they call it "the leash" take back to back calls non-stop, and try to hit metrics that are not in your control. You have absolutely no opportunity to socialize with co-workers without it affecting your efficiency metrics. Indirect belittlement through coaching and within the office is consistent. Managers lounge around on tables in the middle of the office munching on food and pretending to work on their laptops whilst their teams around them are mentally exhausted and speaking to clients on the phones. We also pay $45 bi-weekly for just short term disability insurance (a mandatory benefit), the highest of any workplace. About half of the workforce in this office is on short term for mental health related issues such as stress. You also have no timely freedom whatsoever to pursue projects or network to grow within the organization. They just need bodies on the phone, if you are one of those bodies, forget promotions. They are always short staffed because advisors resign on a monthly basis. The ones still working there, are actively looking for new jobs and expect to be around for a few more months, if not weeks.

If you see job postings for Insurance Advisor at the Markham, ON location for 101 McNabb, I encourage you to take this review very seriously about this position.

This environment is beyond repair. Management has a really bad ego issue, and think they are better than each other/advisors. Nobody is treated as a professional. It's almost like advisors are a kindergarten class that constantly needs to be coached consistently for menial things that common sense would prevail. Middle managers cannot lead their teams by themselves. They do what upper management forces them to push down the pipe. Once again, absolutely no leadership in this building. Just micromanagement.

Please be mindful that TD is an excellent employer, but workplace experience is determined by the people you work with. This is an honest and genuine review of working for TD Insurance at the 101 McNabb office. Do what you will with this info, good luck on your job search!
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Pros
Free food on some busy days that management hands out as they have no other productive work to do
Cons
Low salary, high stress, repetitive work, long hours, no leadership, no career development, very controlled - no autonomy, belittlement through coaching and within the office
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5.0
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great employees
Loss Prevention Specialist (Current Employee) –  Markham, ON16 May 2019
Td is. great place to experience and enhance your work background with the family like environment TD employees help each other out. With a great Motto TD has legendary customer service.
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5.0
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Enjoyable work place
Financial Telephone Representative (Former Employee) –  Markham, ON15 May 2019
- helpful managers
- on the job training
- being punctual is key
- some micromanagement
- 3 months training provided
- overtime pay
- able to switch shifts
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1.0
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it was not fun at all
Cross-Border Banking Specialist (Former Employee) –  Markham, ON6 May 2019
I worked for TD over 10 years but they treated me very poorly......I,m very tired and heart broken, have no words to describe my feelings.
I never seen
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4.0
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Secure Employment
Customer Account Specialist (Current Employee) –  Markham, ON1 May 2019
TD bank has many different areas of opportunity that one can explore. You must enjoy interacting with customers/clients on a daily basis. Depending on your role the duties vary. Benefits are fantastic.
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4.0
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Great place to work but very high sales targets
Financial Advisor (Former Employee) –  Markham, ON24 April 2019
The management and the help is always provided but the sales targets are very high, at least they were for me. Almost a million in mutual funds a week and 30 million in mortgages. It's a very competitive environment, but you should get a long great.
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3.0
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Provided good insights to corporate politics
Loss Prevention Agent (Former Employee) –  Markham, ON22 March 2019
Learned a lot during the time I was there. Not a lot of room to grow unless you know people internally. Had to wait 1 year to apply to internal roles. There was a hiring freeze internally after the one year waiting time so decided to explore external opportunities
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4.0
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good work environment but lots of politics within FCFMG
Fraud Agent II - Wires Fraud Analyst (Current Employee) –  Markham, ON11 March 2019
very good managers, some not so good but that is everywhere. lots of opportunities for young workers to advance quickly (if you make the right contacts)
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4.0
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Great culture
Assistant Branch Manager (Current Employee) –  Markham, ON6 March 2019
Great culture for young people who wants to move up. As long as you put in the effort, it will be recognized. In retail, different branches have different culture as well.
Pros
Promotion Opportunity
Cons
Long hours
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4.0
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Td Canada Trust Easyline
Bilingual Customer Service Rep (Former Employee) –  Markham, ON14 February 2019
I loved working there. Big beautiful building located in Markham. Very good in-house training and very user friendly computer systems. Great team of managers and supervisors.
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2.0
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not best
Bilingual Financial Service Representative (Current Employee) –  Markham, ON9 January 2019
Working at td having to take 100 calls/day. Great people to meet there however everything is based on your sales. Even if youre sales are surpassing the quota, they will tell you to try and do better everyday.
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4.0
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Fun environment that has a nice and easy going culture
Easyline Specialist (Current Employee) –  Markham, ON25 December 2018
Typical day is taking calls for 7.5 hours. Within the shift there are two 15 minute breaks and one 30 minute lunch. Calls are at a very fast paced. Managers and other staff are all very supportive.
Pros
Good culture
Cons
Hard to book off days
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5.0
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flexable and easy going
PRODUCTION ORDER SPECIALIST (Former Employee) –  Markham, ON18 December 2018
enjoyed the management and colleagues. nature of job very interesting and informative. I was able to come across new and valuable information daily. it kept me up to date with daily activities which in turn would help me with day to day aspects of my personal life.
Pros
nature of job
Cons
salary
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Overall rating

3.9
Based on 6,277 reviews
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3.7Work/Life Balance
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