TD Employee Reviews in London, ON
London, ON185 reviews
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I began as a teller and moved my way up to an advisor role. Although the interview process to be a teller was lengthy (and competitive! Lots of applicants showed up for the screening process and it was months before I heard back for a panel interview), it was well worth it. Sometimes weekly coaching can be tedious when you're only at TD a couple times a week but overall I learned a lot. I think some managers definitely could be more supportive than others - but you will find that anywhere. Majority of the managers I've met have been so kind, friendly, and overall fantastic! Even the staff are usually great people I get along well with. The culture is so friendly and encourages team bonding significantly. I have made a lot of long-term friends with this company. The manager you have heavily impacts your culture so my experience varies significantly, but currently my manager is amazing! It's definitely true that when when they're interviewing you - you should be interviewing them as well because they will show you how the culture is of that branch. I love the manager support, especially during COVID-19 because they were always there to protect you from angry customers or back you up when a customer is contesting what you have to say.
free bank accounts, increased bank knowledge, lots of friends, tons of room for growth, management can be fantastic, year-end bonuses
unpaid lunches, management varies which can impact work culture, weekly coaching can be annoying
almost always back-to-back calls with little time in between to relax, you learn a lot about the banking products/services so it's a good starting place. the managers are good people but terrible at their jobs, they are prone to micromanage you as everyone is ranked and you can easily tell who is struggling vs doing well. hardest part is the constant pressure to sell and even if you are meeting your targets you will still be coached on how to improve if you have a slow week
They advertise that the call centre job is a customer service position but once you get on the floor it’s all about sales and providing sales advice on every call. Training is very good and then they put you on the floor with sales targets and it’s all about getting units. Don’t apply because it’s just telephone sales. Every meeting and call coaching is about increasing your sales and numbers
Working multiple jobs within TD, there is a lot that is asked of their employees. While it is great culture within the staff; they do not compensate you in comparison of what is asked. Targets are high and most times unattainable in certain demographics and areas of the country. The people who consistently ( not all) meet targets resort to other means to reach them causing friction within the staff.
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Lot of hidden agendas and politics They don't care about your skills and qualifications They need only robots listen to them, no questions to be asked The officer/Manager level are poor in computer and technical skills After all, they need someone who knows only English with "0" educational expertise good for a post secondary educated person You could see every other day, they terminate employees They hire to use you for their every 3 month promotional sales This is a temporary position Never recommend this job
Metrics can be difficult for many. There is a lot of pressure to sell and cross-sell constantly. Day time hours are difficult to come by for new hires. Management are friendly as long as you meet metrics. They can be very harsh if you do not. A credit check and criminal record check were required. Salary and benefits packages are exceptional. TD Canada Trust is an LGBTQ2+ friendly environment as well as an equal opportunity employer. Community events can be fun.
Excellent rate of pay
High level of pressure to meet sales targets
TD is a wonderful place managers I should say some are amazing. The only problem I have with TD is how they give out shifts and ranks and you have to bid on a shift. It's very stressful and causes me high anxiety that I wont be able to be home and have to leave my kids unsupervised in order to make a dollar to feed then. And
Decent pay team lynches pot luck and opportunity to get an amazing manager
Dont accomodate single moms shift wise
Working at TD Bank was fast paced and stressful but TD made sure we had resources available to us to help with the stress of the job, because of that working for TD was enjoyable. There was a great compensation for hitting your sales goals and targets. They also had great management to help with anything happening in your life at home or at work.
Nice place to work. Good work culture. Seniors help new team to learn and provide on-job training. Gives opportunity to learn new technologies. For hard working people good place to grow.