Comparable to an Abusive Relationship
Phone Specialist-Insurance Sales & Activations (Current Employee) – London, ON – 18 June 2019
Answer inbound calls, activate customer credit cards, sales pitch for optional Balance Protection Insurance (BPI). All activity is monitored, including scheduled and unscheduled time off the phone, amount of time in between calls.
I learned many procedures to help customers with their banking needs.
Management is relatively supportive; however, there is a tendency of micromanaging.
Workplace culture is stressful. There is high pressure to sell BPI, even though it is considered a low-pressure sales position. Management will consistently remind you that there's opportunity for advancement, but will not support you in a position transfer if you're not meeting ALL of your metrics, even the ones only relevant to this position.
The hardest part of the job is selling BPI. It's not a very beneficial product to customers, but it makes a lot of money for the bank. Many articles have come out in the news about what a scam BPI is, and it is even illegal to sell similar products in many parts of the world.
The most enjoyable parts of the job are when you get really pleasant customers on the phone, and special event days, such as free lunch, or 15 minute massages.
Overall, they'll keep you just comfortable enough, and give you enough benefits that you almost forget how emotionally and mentally exhausting the work is, and guilty enough about missing any work that your mental health deteriorates.
High pressure, causes/worsens mental health problems