TD Bank
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TD Bank Employee Reviews in London, ON

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The culture at TD is like no other - they genuinely care about the colleague experience. If you're looking for a new place to start, this is the place to be.
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Productive and competitive job. Work environment is quite good. The mentors put good efforts in you. One will find interactive people at TD from CEOs to managers to mentors to colleagues.
Pros
Good lounge area
Cons
Stressful
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Unproductive, disorganized, mismanaged workplace.Culture is poisoned.Environment is unethical.There are lots of conflicts of interest.There are lots of employees violating the Code of Conduct.
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almost always back-to-back calls with little time in between to relax, you learn a lot about the banking products/services so it's a good starting place. the managers are good people but terrible at their jobs, they are prone to micromanage you as everyone is ranked and you can easily tell who is struggling vs doing well. hardest part is the constant pressure to sell and even if you are meeting your targets you will still be coached on how to improve if you have a slow week
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It was your typical call centre job. I don't think I'm a person who can work in one though. I talked to people about their credit cards and tried to upsell (advice conversations they called them) them on new product. Great if you're a salesperson, which I am not
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I really am glad and proud to say that I was working with TD Canada Trust. Friendly and all-rounder environment, I learned a lot. Pay is great. They legit care about their employees.
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Team work, you need to do what you are assign to do. It was a daily routine work with some bumps. Some work is time sensitive but manageable, by the time you finish daily work your day is over.
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They advertise that the call centre job is a customer service position but once you get on the floor it’s all about sales and providing sales advice on every call. Training is very good and then they put you on the floor with sales targets and it’s all about getting units. Don’t apply because it’s just telephone sales. Every meeting and call coaching is about increasing your sales and numbers
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Working multiple jobs within TD, there is a lot that is asked of their employees. While it is great culture within the staff; they do not compensate you in comparison of what is asked. Targets are high and most times unattainable in certain demographics and areas of the country. The people who consistently ( not all) meet targets resort to other means to reach them causing friction within the staff.
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The people you work with are amazing being on the phone can get slightly stressful but they take care of their employees with lots of incentives if you don't mind being on the phone awesome place to work
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lots of pressure on sales. Felt it from the first day I started working there. They also have such I high turnover in management that it seems you really had no one to really relate to and once you did they were gone. No real consistancy
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Good management. Culture is very collaborative team environment in technology areas but extremely demanding work environment. Pride in community involvement and encouraged by executive team.
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Good place to develop technical and customer service skills. Fast paced, and lots to cover, but opportunities for advancement are few and come inconsistently
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Lot of hidden agendas and politics They don't care about your skills and qualifications They need only robots listen to them, no questions to be asked The officer/Manager level are poor in computer and technical skills After all, they need someone who knows only English with "0" educational expertise good for a post secondary educated person You could see every other day, they terminate employees They hire to use you for their every 3 month promotional sales This is a temporary position Never recommend this job
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Metrics can be difficult for many. There is a lot of pressure to sell and cross-sell constantly. Day time hours are difficult to come by for new hires. Management are friendly as long as you meet metrics. They can be very harsh if you do not. A credit check and criminal record check were required. Salary and benefits packages are exceptional. TD Canada Trust is an LGBTQ2+ friendly environment as well as an equal opportunity employer. Community events can be fun.
Pros
Excellent rate of pay
Cons
High level of pressure to meet sales targets
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Hit goals and numbers, got the expected amount of credit cards activation's. upgraded clients credit car, explain the difference between every card. promote other TD products
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Work culture was great. Colleagues, seniors and team members were very supportive and helpful. Business people are very friendly. Occasional team lunch was fun.
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TD is a wonderful place managers I should say some are amazing. The only problem I have with TD is how they give out shifts and ranks and you have to bid on a shift. It's very stressful and causes me high anxiety that I wont be able to be home and have to leave my kids unsupervised in order to make a dollar to feed then. And
Pros
Decent pay team lynches pot luck and opportunity to get an amazing manager
Cons
Dont accomodate single moms shift wise
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TD is a great company to work for, however the call center environment is very fast paced and stressful. You are expected to meet many targets. The monthly coaching is also stressful.
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Working at TD Bank was fast paced and stressful but TD made sure we had resources available to us to help with the stress of the job, because of that working for TD was enjoyable. There was a great compensation for hitting your sales goals and targets. They also had great management to help with anything happening in your life at home or at work.
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Nice place to work. Good work culture. Seniors help new team to learn and provide on-job training. Gives opportunity to learn new technologies. For hard working people good place to grow.
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