TD
TD Bank
Happiness score is 55 out of 100
3.8 out of 5 stars.
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TD Employee Reviews in London, ON

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Location
London, ON208 reviews

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3.6Work-life balance

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Stressful environment

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Expect to be taking calls 24/7 with no breaks unless scheduled. Very demanding. Customers call in and are upset about the wait times(which takes 30- an hour) by the time you pick up their frustrated. insane
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Stressful never-ending grind

While TD pays fairly well and they have really good health and dental insurance + yearly bonus, it is a huge corporation where you always feel like you can be replaced. In addition, a lot depends on your manager. Some of then are really supportive and they care and respect your needs and requests, some them just do not care. On a positive side, my job role required me to talk to bankers, not the customers, this helps because I remember only two cases of rude callers in two years I worked there. The grind is real: you do quite repetitive tasks every day and it is never-ending.
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Insights into TD

Based on 228 survey responses
What people like
  • Feeling of personal appreciation
Areas for improvement
  • Energizing work tasks
  • General feeling of work happiness
  • Sense of belonging

Jump On The Nope Train Early

Stay clear! There's a reason the turnover rate is insane. Was lured in with the promise of disability inclusivity, and this job destroyed me. Training was good, but it all goes down from there. Managers will milk you for all that you're to boost their own stats. Excessively competitive for what you're paid, and God forbid you excel -- they will convince you to burn yourself out and then use you as a bargaining piece for their own raise. Won't be promoted unless you know someone in another department, even if you're the best on your team.

Pros

Banking benefits and financial education

Cons

Everything else
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Great culture and leadership

Great place to work. Very fast paced tho and Very high expectations from the employees. Love the leadership and also opportunity to grow. Love the place
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Great company with lots of room for advancement

Td bank is a inclusive company, working at td was very fast paced and some days can be very long. The supervisors and co workers are very helpful if you need help and coaching is done frequently to ensure you are progressing with your team. They had a lot of company events that would happen and team building events also. They have the option of full time abs part time so flexibility is possibly. All abs all a great company to work for abs lots of room for advancement and to grow within
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Share your experience to help others

You’ll have to work hard to succeed.

If you’re willing to work and have a competitive spirit, you’ll succeed. You’ll need to be an active, participating member of a team and be able to learn from coaching sessions.
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Not supportve

They said they care about you at the beginning, but when you need minimal accommodation they say the can't help you. You will be just a number if you need any help regarding shifts they won't help you at all no matter the reasons
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Amazing company to work for

I am blessed to work with TD and I recommend everyone to start their career with them. The managers are friendly and supportive through your career, they pay you well and take care of you.

Pros

Paid sick leaves

Cons

Nothing
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Expect too much

Expect too much from employees and turnover is high. They always pressure you to make sales and if you don’t meet the target then they will show you the door
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Fast paced and very metrics focused

It was a very busy and could be stressful at times, it could feel like a very competitive environment. The role does provide quite a bit of responsibility and allows one to make judgement calls regularly.
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Nice but stressful

Nice but stressful as we get a lot of frustrated customers and on the top of that inbound agents are always pressurized with completing targets for selling which is not good.
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Great work life balance. Management is great with helping you move up the corporate latter

Great place to work, has great job security, management is always pushing to help you advance in the company. Benefits are good and pay is great.
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Great place to progress further in your career with great benefits and great management

Working at TD as an Easyline agent from home has by far been the best job I've ever had. Their benefits are amazing and give you a ton of flexibility in what you would like to choose and there's room to progress further in your career after the first year of employment. The only drawback is you only make about $20ish starting depending on if you work past 9pm or not but otherwise I would recommend everyone work here as management is very supportive and kind without there being a hint of condescending or sarcastic remarks.

Pros

Free vouches for Uber eats, starbucks and amazon from time to time Great progression in career advancement Great benefits

Cons

-Only make about $20ish to start with for the first year, if you do move up in levels then your salary increase for staying in the same role is negligible
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sucks

no work life balance, super stressful environment, always pushing you to sell "advice". they rebranded sales as advice after an employee exposed them in a cbc article for shady selling practices, but its still all the same. virtually no flexibility with your schedule, forced to work till 10 pm if you are part time, because its such a small department.
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It is fast paced and very difficult at the beginning if you have no banking knowledge. If u give time you will learn everything.

Great place and great people to work for. It is fast paced and very difficult at the beginning if you have no banking knowledge. If u give time you will learn everything.
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No room for mistakes. Individuals expect excellence and nothing less. Not lenient

You are expected to be perfect, and flawless as soon as you start training, never let your guard down because the second you are sick during probation - you get berated for even having sickness as work matters more than the worker. Family matters happen *they don't care* don't even think about trying to take time off, even if it's an emergency. They expect perfection without even saying it- as you will get in trouble even for minor mistakes; even if you are learning to do the job if you aren't perfect at what you do expect the worse outcome and repercussions.

Pros

Fun co-workers and 50% of the coaches were so kind and helpful so it's the draw of the card honestly

Cons

Call after call pressure, Expected to upsell and aggressive sales tactics, Expect to be perfect the second you enter this position.
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You're a number to them like everything else

You're simply a number to them. You better live up to expectations and meet your CPH or they'll look to get rid of you. They utilize temp companies that take a large cut of the wage and will only communicate with you through them. Your boss will smile and tell you you're doing everything great to your face and then an hour later you'll get a call from the temp agency saying that you arent performing to what they want. The whole things a joke and they pose the company as some "holy grail" if you make it past the temp phase, which they hand select the ones that they want to even APPLY to full time positions.

Pros

none

Cons

how long you got?
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Great place to work

Overall okay. But definitely sales is pushed on employees to make a minimum per month. Everything in the call center was monitored but not the branch so who knows what they do there
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Easyline Specialist

It was okay, lots of pressure and tough customers. Typical day consisted of answering phone calls, helping customers. The training program is really extensive and helpful.
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Focus on numbers, money, and the rule book.

If you want to live corporate life, then go for it!! They focus on numbers, sales stats, performance, how much money the bank is making. Not so much the well being of their employees. If you have personal health or mental health issues, you will get tied up in their benefits company and then TD is not to be blamed for nothing covered as they can pass the blame on the insurance provider for not paying you while you are sick or not well.
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worst place i have ever worked

TD is not worth your time or energy. as a bank or as a company to work for unreasonable goals, very high pressure thinly veiled threats are common from management

Pros

money was decent and benefits were good

Cons

literally everything else about this job.
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Overall rating

Based on 8,274 reviews

Ratings by category

3.6 out of 5 stars for Work/Life Balance
3.6 out of 5 stars for Salary/Benefits
3.5 out of 5 stars for Job security/advancement
3.4 out of 5 stars for Management
3.7 out of 5 stars for Culture

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  • London, ON