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TD
3.8 out of 5 stars.
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TD

TD Employee Review
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Typical call centre

Starts well overall like in most call centres, as time pass by the rope around your neck tightens more and more with harassment from management to reach contradictory and often impossible to reach performance metrics. If you are doing excellent in most of your metrics that wont mean anything, if you happen to be a couple of points below their expectations in one aspect, you will be harassed and talk down for that. Turnover per training class is huge. There is reason for that.

Ratings by category

1.0Work/Life Balance
1.0Salary/Benefits
1.0Job security/advancement
1.0Management
2.0Culture
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Management
Job culture

Very stressful, management always on your case if you do not sign up enough customers on products, back to back calls.

Td never has enough people hired, customers in ques that are waiting is normally 1000 or more. Always listening to your calls, different departments managers instead of helping like to put bad comments in about you just to make themselves look good. There is a lot of passing the problems with customers onto the wrong departments.

Pros

Bonuses

Cons

Back to back calls
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Same role
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Stressful and deceiving

McDonald's would a better place to work. You become what they want you to be not what your talents are and if not they will find a way to make your life horrible.

Pros

Meet some hard workers

Cons

Loose yourself for no reason
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Same location
Job work-life balance
Salary/Benefits
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Management
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Productive and fun to work at TD

I love working at TD. The management and my teammates are awesome. Working with TD has been a great blessing to me. I have the support of the Team Manager and Teammates as well.

Pros

Career development

Cons

Nothing negative to talk about
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Overall rating

3.8

Based on 7,791 reviews
5
2.7K
4
2.6K
3
1.5K
2
499
1
542

Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.5Job security/advancement
3.4Management
3.7Culture

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  • Employee reviews
  • Typical call centre