TD
3.8 out of 5 stars.
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TD

TD Employee Review
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Inbound Fraud Dept

Taking inbound calls from customers that have either had fraud on their account or potential fraud occur. I learned how to identify fraud trends and patters while educating customers so are educated on what to look for within their accounts and day to day activities regarding their banking information. The hardest part is that everything is timed, e.g. your breaks and unscheduled breaks are all times which makes the work place feel very rigid and almost robotic. The most enjoyable part is turning an unpleasant call with a customer into a positive experience.

Ratings by category

3.0Work/Life Balance
3.0Salary/Benefits
2.0Job security/advancement
2.0Management
1.0Culture
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Fun place to work

CONTACT CENTERS PROS: - Management is understanding & helpful - The environment is clean and tidy and you have your own work station - On occasion they have special events where they appreciate their employees, give out free food, raffles, and many more - You can request coaching and shadow your peers to meet the expectations of the dept your working for CONS: - You are micromanaged (depending on the dept your in) constantly. Every time you take an unscheduled break or aren't available for any reason to assist the cx it affects your metrics - It can be a stressful if you're not meeting your metrics and scores - Life/Work life balance can be affected depending on the hours you work as they will schedule depending on the banks needs I think everyone qualified you should apply and check it out!
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Employee welfare at the top

Employees r well treated which makes us comfortable enough to give in our 100% to our responsibilities. Easy access to connect with colleagues in other departments. Can approach ur supervisors or head of department with ease with questions u hv in ur mind. No judging on ur questions
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Recruitment process is inconsiderate

Recruitment process is inconsiderate. Not open door policy. Not providing reassessment. Lack of support. Does not provide development. Politics in promotion.
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Overall rating

3.8

Based on 7,848 reviews
5
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4
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3
1.5K
2
503
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545

Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.5Job security/advancement
3.4Management
3.7Culture

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