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TD
3.8 out of 5 stars.
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TD Employee Review
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Employee welfare at the top

Employees r well treated which makes us comfortable enough to give in our 100% to our responsibilities. Easy access to connect with colleagues in other departments. Can approach ur supervisors or head of department with ease with questions u hv in ur mind. No judging on ur questions

Ratings by category

5.0Work/Life Balance
5.0Salary/Benefits
5.0Job security/advancement
5.0Management
5.0Culture
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Fun place to work

CONTACT CENTERS PROS: - Management is understanding & helpful - The environment is clean and tidy and you have your own work station - On occasion they have special events where they appreciate their employees, give out free food, raffles, and many more - You can request coaching and shadow your peers to meet the expectations of the dept your working for CONS: - You are micromanaged (depending on the dept your in) constantly. Every time you take an unscheduled break or aren't available for any reason to assist the cx it affects your metrics - It can be a stressful if you're not meeting your metrics and scores - Life/Work life balance can be affected depending on the hours you work as they will schedule depending on the banks needs I think everyone qualified you should apply and check it out!
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Productive and fun environment

Hardest part about the job in the environment that i was in was having to explain to consumers that they didn't have to stress about the fraud that had been committed on their account. The better part was hearing them at the end of the call being relieved.
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staff are overworked

Not enough staff to complete all the work in a timely fashion to provide good service. Management didn't care, its all about the bottom line. Management talent was below average, one was a real joke going out of his way to be critical of a person's work who was not in their department. Yes really!

Pros

colleagues were nice to work with

Cons

Parking ia a major issue, not enough spaces for everyone in the building
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Overall rating

3.8

Based on 7,792 reviews
5
2.7K
4
2.6K
3
1.5K
2
499
1
542

Ratings by category

3.6Work/Life Balance
3.7Salary/Benefits
3.5Job security/advancement
3.4Management
3.7Culture

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