TD Bank
TD Bank Employee Reviews
Found 2,432 reviews matching the search See all 5,651 reviews
Sort by: Helpfulness | Rating | Date
Great management
Financial Service Representative (Former Employee) – Surrey, BC – 11 December 2018
Management is there to support and help with career development, td has a great culture which can be adapted to. Enjoyable part is being able to help clients on a daily basis with financial struggles.
Great company to work for. Good benefits. Structured organization audit wise.
CSR - Customer Service Representative (Former Employee) – Uxbridge – 8 December 2018
As above, a great company to work for, with benefits with both health and dental and financial benefits. Teamwork approach. Continued learning seminars and courses.
Pros
Benefits, Structured
Cons
N/a
Not much of advancement.
mortgage specialist (Former Employee) – Lower Mainland, BC – 7 December 2018
I worked my way up the ladder to management and there were two options to chose from people management or specializing in 1 product. This is a big company and the direction that they are going was not what I wanted.
Pros
flexable work schedual
Cons
24/7 no work/life balance
Fun workplace, bad management
Loss Prevention Agent (Current Employee) – Montréal, QC – 6 December 2018
Great workplace, horrible management. I learned a lot about banking. A typical day at work includes answering calls and being evaluated on each. Job culture is okay. Benefits and salary are very good.
Marketing Manager
Senior Marketing Manager, Marketing Planning (Former Employee) – Toronto, ON – 6 December 2018
collaborative, innovative job
opportunity to express your ideas and execute with support of all team members
a little slow in getting to market due to company bureaucracy in needing multiple sign offs before executing
opportunity to express your ideas and execute with support of all team members
a little slow in getting to market due to company bureaucracy in needing multiple sign offs before executing
It's a job
Developer (Current Employee) – Mississauga – 4 December 2018
It's a big bank, typical day at work is expected to be very busy. It is a very political work place, expect to spend time to put up a good show to meet the demand from the management.
Staff in IT are subjected to a mandatory 40 hours of training each year on a vast selection of in house training courses and very few are turn out to be of much of a use to day to day work.
Had a new VP came from Royal Bank last year and a lot of hard working people were not even given the basic cost of living adjustment due to his "new policy" handed down to the managers. It looks like not giving a salary increase is the norm.
We have endless repeating system problems to look after on a day to day basis, it's best if you need training on trouble shooting system problems. Lots of seniors have been working there for many years and they certainly have not a chance to learn anything outside of the bank, you have lots of chances to see them doing things other companies would advise against.
On call pay is a joke and it's absolutely no worth the effort.
A typical day at work is good if you can work like a robot.
Staff in IT are subjected to a mandatory 40 hours of training each year on a vast selection of in house training courses and very few are turn out to be of much of a use to day to day work.
Had a new VP came from Royal Bank last year and a lot of hard working people were not even given the basic cost of living adjustment due to his "new policy" handed down to the managers. It looks like not giving a salary increase is the norm.
We have endless repeating system problems to look after on a day to day basis, it's best if you need training on trouble shooting system problems. Lots of seniors have been working there for many years and they certainly have not a chance to learn anything outside of the bank, you have lots of chances to see them doing things other companies would advise against.
On call pay is a joke and it's absolutely no worth the effort.
A typical day at work is good if you can work like a robot.
Pros
You have a job in a big bank
Cons
Very political, not really a pay for talented people place.
Typical Day
CSR (Former Employee) – Mississauga, ON – 3 December 2018
A great place for new graduates. Lots of opportunity for learning and growth. Supportive managers and colleagues. Work life balance. They are a true equal opportunity partner
Pros
Opportunity for growth
Cons
Low salaries
Productive Team
AML ANALYST (Current Employee) – Markham, ON – 28 November 2018
Excellent work ethic in a strong team. Provides opportunities for learning and development. Nature of job allows for one to challenge him/herself to think constantly and solve problems on a daily basis based on different cases being investigated.
Great job culture and very focused Team Work
Manager (Current Employee) – Toronto, ON – 27 November 2018
Well Managed and structured Business Environment. Multicultural business team and well diversified experiences. Clear Vision and purpose. Continues Technology enhancements to meet the Business and consumer demands and needs.
The most modern Canadian bank
IT Change Manager (Former Employee) – Toronto, ON – 26 November 2018
TD is no doubt a very innovative bank. Workplace culture is exciting and supportive. However, it also depends upon the team and local management. Overall, a nice working place.
amazing experience
Financial Service Representative (Inbound) (Former Employee) – Toronto, ON – 26 November 2018
• Provided timely and accurate guidance and legendary service to 60-80 cardholders on a daily basis.
• Established a positive working atmosphere by collaboratively working with the team to help gain
revenue, increased customer satisfaction, remained 100% compliant to banking regulations, brought home team cash and recognition for the team on site.
• Consistently being one of the top performers in all 3 contact centers combined (Markham, Montreal, London).
• Year-end efficiency is 101%, sales revenue is 350%, units are 285%, 100% compliant for all call pulls, winner for the “On the Rise LEI (Legendary Experience Index) for last 2 quarters.
• Increased quality of sales by up-selling/cross-selling.
• Achieved the title of “highest retention rate associate” with a rate of 67%.
• Exceeded departmental sales targets through recommendation of appropriate products and services.
• Contributed to effective cost and risk control through productivity and adherence to corporate processes and controls.
• Established a positive working atmosphere by collaboratively working with the team to help gain
revenue, increased customer satisfaction, remained 100% compliant to banking regulations, brought home team cash and recognition for the team on site.
• Consistently being one of the top performers in all 3 contact centers combined (Markham, Montreal, London).
• Year-end efficiency is 101%, sales revenue is 350%, units are 285%, 100% compliant for all call pulls, winner for the “On the Rise LEI (Legendary Experience Index) for last 2 quarters.
• Increased quality of sales by up-selling/cross-selling.
• Achieved the title of “highest retention rate associate” with a rate of 67%.
• Exceeded departmental sales targets through recommendation of appropriate products and services.
• Contributed to effective cost and risk control through productivity and adherence to corporate processes and controls.
It's fine
Financial Advisor (Former Employee) – Wyoming, ON – 26 November 2018
You will normally be very busy and see client after client. Training is somewhat decent and the systems are very highly advanced. All in all a good place to work as long as you can stay away from the normal office politics.. oh and they make you wear Green every Friday which is really odd.. but I look horrible in Green.. so I really hated Fridays.
Pros
you get paid
Cons
days can be very long
Best place to advance for young people
Customer Service Representative (Former Employee) – Vancouver, BC – 26 November 2018
Great opportunity for young people to advance their careers in the financial industry. lots of young people to work with and culture was great. Work culture is a big thing at TD.
Pros
Work culture
Cons
sales
Very dissapointed in the direction the company is going
Customer Relations Coordinator (Former Employee) – Canada – 25 November 2018
I have had 18 managers (split between 3 different positions) in the span of 5 years working with td.. need I say more. Things were constantly changing with new people coming is staff couldn’t or didn’t want to keep up anymore. We were always under staffed on the frontline where we were most busy, with tons of extra advisors in offices that would not help. They use to care about there staff but it no longer feels that way.
Large bank, great job security
Senior Risk Analyst (Former Employee) – Toronto – 24 November 2018
Great place to continue career, learn about Finance and banking as well as network with those in industries that you might be interested in.
Lots of work, but also great reward
Lots of work, but also great reward
A great spot to work. Pace is challenging but not overwhelming
Consultant - Analyst/Designer/Programmer (Former Employee) – Mississauga, ON – 22 November 2018
Days would go by very quickly. Innovation was encouraged. Management is great. An open door policy that works. People and culture was some of the best I have experienced.
Pros
solid work, innovation, respectfull, great culture, collaborative, good management
Working at TD
Customer Service Representative (Current Employee) – yonge and bedford park – 21 November 2018
TD at branch level is great for if you're a student. They promote job advancement but I find that it is actually not as easy to move up. It heavily relies on management and your reporting manager.