Flexible, Caring, Supportive Career
Customer Service Representative (Current Employee) – Pickering, ON – 3 February 2019
A typical day at TD includes ensuring customers daily transactions are taken care of, including: bill payments, deposits and withdrawals. Moreover, helping customers with online banking needs and referring customers to financial advisor's to increase their monetary success.
I have learned a great deal at this job, including: effective time management skills, bank compliance, immense organizational skills, and resolving customer complaints in a professional, positive manner.
The workplace environment is kept positive by management, daily. Managers are very supportive of employees moving to other positions to create a successful future for themselves.
The hardest part of the job is dealing with difficult tasks that are not often dealt with (estate accounts/mortgage payments) but it is most rewarding when one learns how to aid customers in doing these difficult tasks within the branch.
The most enjoyable part of the job is when someone comes in with an issue or complaint, and I am able to solve it, creating a legendary customer experience.