TD Bank
3.8 out of 5 stars.
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Customer Service Representative interviews at TD

Here’s what others thought about the interview process at TD.
Interview experience
Based on 195 interviews
Interview difficulty
Based on 192 interviews
Interview process length
Based on 190 interviews
About a week

Customer Service Representative interview process at TD

Overall experience

On a scale of 1-10 where 1 is Poor and 10 is Excellent, their rating is 7.

On a scale of 1-10 where 1 is Easy and 10 is Difficult, their rating is 5.

Interview process length
About a week
About a month
About two weeks
More than one month
About a day or two
Most reported steps
Phone call/screening
On-site interview
Background check
Group interview
Problem solving exercises
Least reported steps
Drug test
They have no interview

What candidates say about the interview process at TD

  • Interviewed by Branch Manager and Manager of Customer Service. Fairly easy interview. I had previous knowledge and skills they were looking for so it went fairly quick
    Shared on 18 October 2018 - Customer Service - Okotoks, AB

Customer Service Representative interview questions at TD

Commonly asked questions, as reported by candidates

  • They really want you to be a people person and you have to be since you are constantly helpings others with any banking needs they might have
    Shared on 17 July 2017 - Customer Service Representative - Vancouver, BC
  • A number of customer service questions
    Shared on 2 July 2017 - Customer Service Representative - Cobourg, ON
  • They ask more of day to day role based questions
    Shared on 19 June 2017 - Manager of Customer Service - Calgary, AB

Customer Service Representative interview tips at TD

Dress code for the interview
  • Formal (business suit)49%
  • Business casual (e.g. dress slacks)49%
  • Casual (t-shirt and jeans)1%
  • They didn’t have a dress code1%
  • Special outfit (e.g. protective gear)0%

What advice do candidates give for interviewing at TD

  • Know what TD strives for
    Shared on 2 October 2019 - Lead Customer Service Representative - Brampton, ON
  • Make sure you know lots about the bank before applying.
    Shared on 4 April 2019 - Customer Service Representative - Medicine Hat, AB

The first interview at TD for Customer Service Representative

How candidates got an interview
  • Employee referral26%
  • Through Indeed22%
  • Other18%
  • Paper application13%
  • Walk-In13%

How candidates received their first interview at TD

  • Job fairs through my high school.
    Shared on 8 December 2018 - CSR - Customer Service Representative - Uxbridge
  1. Customer Service Representative