It is a sales environment, competitive (bonuses are substantial & promotions hang on your performance)
Who you know definitely helps if you plan to post up for a position. It's "clique-y"
TD is the worst place to work for. During your probation, they will interview you everyday in the branch negatively. As a newcomer, people at branch don't welcome you in-fact they do negative talks behind your back. People Manager will judge you all the time, they want to feed words into your mouth. They want you to be like their puppets, they don't like your own style of doing work. They want carbon copies of their own. Huge favoritism. Rules in the branch vary with person. Very negative atmosphere. Every time they remind you about probation and give threats of termination. Worst place to work for.
Detail a time when you have given exceptional customer service. What was the situation and what did you specifically do to make it exceptional?
Decent benefits, even for part time staff, plenty of growth potential & bonuses if you are willing and able to bring out your killer competitive side & out produce your co-workers.
Pay increase would be the first thing. No increase for the bank when minimum wage went up.
Continue to minimize the "knife in the back/I MUST BE #1", competitive culture. Great strides have been made recently but more needs to be done.
Train branch reps. They are drowning. A duo tang thrown at them doesn't cut it.
While management is professional, there is far too much pressure to make sales, instead of doing what truly best for the customer experience. It was always on my conscience that I was not doing the right thing.