Treat employees as people. Promote people who do well and have education. Lower the sales metrics and improve customer experience. Increase pay.
Stop being so evil all of the time. Increase profit sharing and community investment. Be a force of good, instead of not. Train your staff to actually care about people instead of solely sales revenue. Do better.
Answered - Customer Service Representative (Former Employee) - Niagara, ON
Train their branch managers
Answered - Financial Service Representative (Former Employee) - Montréal, QC
I would encourage them to listen to the people that work for the organization and the feedback being provided
Answered - Customer Service Representative (Current Employee) - Vancouver, BC
Answered - PARTNER SERVICE REPRESENTATIVE-(PSR) (Current Employee) - Edmonton, AB
Allow for easier internal recruitment, and please, value employees with degrees in a quantitative discipline (IT/Computer Science/Finance/Economics ..etc) rather than promoting people with fine arts degrees into top finance/treasury/investment positions.
Answered - Investment Consultant (Current Employee) - Toronto
Take care of your staff.
Answered - Branch Manager for Retail (Former Employee) - Toronto, ON
Put employees first
Answered - Visa Customer Service Officer (Current Employee) - Toronto, ON