Detail a time when you have given exceptional customer service. What was the situation and what did you specifically do to make it exceptional?
Tell me about yourself
They really want you to be a people person and you have to be since you are constantly helpings others with any banking needs they might have
Customer relations-related questions. Legendary Experience is the the motto.
A number of customer service questions
They ask more of day to day role based questions
1. what kind of experience do you want in a job?
2. why do you want to work for TD?
3. what can you tell us about TD canada trust?
4. Describe what legendary customer customer experience means to you?
Basically focusing on the customer service and focus on providing the best service