TD
TD Bank
Happiness score is 55 out of 100
3.8 out of 5 stars.
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TD Careers and Employment

Work happiness

Scores based on about 238 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they are appreciated as a person at work?
Do people feel they are achieving most of their goals at work?

About the company

  • CEO
    Bharat Masrani
    81%
    approve of Bharat Masrani's performance
  • Founded
    1855
  • Company size
    more than 10,000
  • Revenue
    more than $12B (CAD)
  • Industry
    Finance
  • Headquarters
    Toronto Ontario, Canada
  • Link
    TD website
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Jobs

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Customer Service

236 jobs

Salaries

Salary estimated from 1K employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 8.3K reviews and is evolving.

3.9720183.9020193.8320203.0620213.572022

Reviews

CSR in Markham, ON
on 8 August 2022
Competitive and goal oriented
- Depends on which branch and which manager you work with, the culture is dedicated by the style of management you get- if you are a good sales person, this is a job for you
Financial Advisor in Toronto, ON
on 9 August 2022
Best work experience
TD IS A GOOD PLACE TO WORK! Best people work there. Managers are very friendly, and they want to see you grow and succeed. Do you best and they will help you grow.
Customer Service Specialist in Vancouver, BC
on 8 August 2022
Not a good opportunity as I thought.
Not a good opportunity as I thought.The training is not enough for a new employee. The beginning of the training program is too easy, but the latter training is not sufficient for new employees.
Contact Centre Agent in Ontario
on 5 August 2022
Unrealistic metrics to meet
They expect you to meet unrealistic metrics like having an average call time of 400 seconds and under, while delivering “legendary” customer service. How are you supposed to do all that in under 400 seconds when sometimes a procedure might take 10min? 15 min? Or if a customer has multiple requests that are complex? Or when it take 400+ seconds to get in touch with a supervisor on a good day? 10+min on a busy day? When you rush a call to try and meet that metric, you are given a coaching for not apending enough time with a customer. When you soend the actual required time to help a customer, you are berated for spending too long on that call. This place is a breeding ground for mental illness. If you dont have a choice and need a job by all means take it, but get out asap as this well destroy your mental health
Professional Lending and Advice Specialist in Markham, ON
on 4 August 2022
Good Compensation/ Toxic Work Environment
The first few months were great. I am excited about helping customers and giving them great customer service. The starting pay is great, and the three-month training was informative and professional.However, you will experience customers shouting at you and threatening to leave the bank if you can't provide them with their requests. It has been increasing lately, bringing a lot of toxicity to the workplace.Before starting the shift, I get anxious and hope I don't get rude customers until the end of my shift. Despite having many good calls and conversations, one rude customer can ruin your day and potentially impact your life outside of work.

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Questions and answers

People have asked 97 questions about working at TD. See the answers, explore popular topics, and discover unique insights from TD employees.

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  • Hiring Process
  • Interviews
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  • Dress Code
  • Working Culture
  • Part Time Jobs
  • Background Check
  • Salaries
  • Shifts
  • Working Environment
  • CEO
  • Job Opportunities
  • Office Locations
  • Work from Home

Interview insights

Insights from 1.8K Indeed users who have interviewed with TD within the last 5 years.

Favourable experience
Interview is average
Process takes about a week

Interview questions

Detail a time when you have given exceptional customer service. What was the situation and what did you specifically do to make it exceptional?

Shared on 17 June 2019

Tell me about yourself

Shared on 10 October 2017

They really want you to be a people person and you have to be since you are constantly helpings others with any banking needs they might have

Shared on 17 July 2017

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