Competitive and goal oriented- Depends on which branch and which manager you work with, the culture is dedicated by the style of management you get- if you are a good sales person, this is a job for you
Financial Advisor in Toronto, ON
Best work experience TD IS A GOOD PLACE TO WORK! Best people work there. Managers are very friendly, and they want to see you grow and succeed. Do you best and they will help you grow.
Customer Service Specialist in Vancouver, BC
Not a good opportunity as I thought.Not a good opportunity as I thought.The training is not enough for a new employee. The beginning of the training program is too easy, but the latter training is not sufficient for new employees.
Contact Centre Agent in Ontario
Unrealistic metrics to meetThey expect you to meet unrealistic metrics like having an average call time of 400 seconds and under, while delivering “legendary” customer service. How are you supposed to do all that in under 400 seconds when sometimes a procedure might take 10min? 15 min? Or if a customer has multiple requests that are complex? Or when it take 400+ seconds to get in touch with a supervisor on a good day? 10+min on a busy day? When you rush a call to try and meet that metric, you are given a coaching for not apending enough time with a customer. When you soend the actual required time to help a customer, you are berated for spending too long on that call. This place is a breeding ground for mental illness. If you dont have a choice and need a job by all means take it, but get out asap as this well destroy your mental health
Professional Lending and Advice Specialist in Markham, ON
Good Compensation/ Toxic Work EnvironmentThe first few months were great. I am excited about helping customers and giving them great customer service. The starting pay is great, and the three-month training was informative and professional.However, you will experience customers shouting at you and threatening to leave the bank if you can't provide them with their requests. It has been increasing lately, bringing a lot of toxicity to the workplace.Before starting the shift, I get anxious and hope I don't get rude customers until the end of my shift. Despite having many good calls and conversations, one rude customer can ruin your day and potentially impact your life outside of work.