Tangerine Bank Employee Reviews

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Nice place to be
Business analyst (Former Employee) –  Toronto, ON2 August 2018
Amazing environment to be a part of, especially for graduates beginning their career. The exposure to such a working environment early on in a graduates career really ingrains the importance of organisational culture to both productivity as well as professional development .
Pros
flexible
Cons
none
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An incredible place to work.
President & CEO (Former Employee) –  Toronto, ON26 July 2018
Tangerine is a wonderful place to work. It is innovative, culture is very important and they have a very strong and committed shareholder. Employee engagement is very high as is their NPS.
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Very good place to work
Manager (Former Employee) –  Toronto, ON14 July 2018
Feel like home, everyone is very supportive. Welcome new ideas and solutions. Management supports work-life balance. lots of fun to work there, free snacks, subsidized lunch, free yoga events, and message chairs and sometimes on site therapist for free booking, and etc.
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Great place to work
Customer Service Representative (Former Employee) –  Moncton, NB9 July 2018
• Customer Service Representative
 Inbound calls
 Open checking and saving and GIC account
 Money transfer
Had a lot of friends there. It was a good experience
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Positive Environment
Application Support Analyst (Current Employee) –  North York, ON24 June 2018
One of the best places to work. Good managers and work culture. Working environment is fast but not stressful. Managers are good leaders and always ready to help you and motivate you.
Pros
Good Pay, Good Environment, Good Culture
Cons
None
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it used to be a better place to work
Fraud Analyst (Current Employee) –  Toronto, ON5 June 2018
Too many changes occuring which makes the company lose it's best staff to other companies.
The company used to value it's staff but with all the new management using their new tactiques,people are climbing on each other to make themselves be seen
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Great place. Good working environment.
Fraud Investigator (Current Employee) –  Toronto, ON29 May 2018
A typical day at work is check your emails, check your voice mails, work on your cases, attend meetings.
When you work at a bank for numerous years, you get to learn and move to other departments to build your skill set.
Work place culture is great, open concept, modern working environment, fun place to work, diverse and great working culture.
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Not upfront
Credit Card & Savings Specialist (Former Employee) –  Moncton, NB23 May 2018
Job in itself was good and the people there were great. Definitely lots of awesome perks and benefits, such as, free coffee, food and incentives.

Management was aloof and was honestly the major downfall of my experience with the company. CEO left during my time there and lots of turnover was happening. Just didn't feel like the secure and fun place that everyone was hyping when I showed up. Tenured employees began to leave as well, and I found a better opportunity so I left. Pay scaling for job advancements was horrible or non-existent.
Pros
free coffee, food, benefits, health program
Cons
management, pay scale, job advancement
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Very productive workplace
Client Service Specialist (Current Employee) –  Toronto, ON18 May 2018
Assist clients with their everyday banking needs
Helping canadians save more money with various options and suggestions regarding their financial decisions
Providing knowledge to new and existing customers about our Registered Savings Plan, Tax Free Savings Account, Guaranteed Investment Certificates and many more.
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Workplace Ok
Commercial Mortgages Administrator (Former Employee) –  Toronto, ON4 May 2018
Workplace is fun depending on your manager. Favouritism puts you in the good books of the manager no matter how good a worker one is. Tangerine is good but management sucks. Now with the new management it is all hayway, no knowing what direction it is heading.
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No advancement
Testing & Quality Assurance Lead (Current Employee) –  Toronto, ON2 April 2018
No room for growth. The culture and people are great! Management do not promote growth from within and continuously fill positions by hiring from outside the organization
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great company
Retail Sales Agent (Former Employee) –  Vancouver, BC21 March 2018
The manager is really great and comprehensive, the work environment is great, is a new company so is really fast, energetic, open-minded to new opportunities
Pros
great work environment and good salary
Cons
there's no promotion opportunities in Vancouver
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Good interaction with the community
Payroll/Benefits Specialist (Former Employee) –  3389 steeles ave e15 March 2018
Benefits are great, Very structured company. Customer service is excellent and everyone helps each other. Managers are very thorough when training employees. Flexible with working hours.
Pros
Very generous with their employees-gifts, lunches etc
Cons
extra ot when necessary
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Good work environment.
AML Analyst (Former Employee) –  Toronto, ON13 March 2018
Work can be very tedious and repetitive
If entered as a contract employee, it's hard to change to part-time
People stay on contract for over 2 years sometimes
Pros
Accessible
Cons
Long hours
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Sales & Service employees are overworked
Client Support Specialist (Current Employee) –  North York, ON13 March 2018
Call center agents are required to deal with multiple products like credit cards, deposit accounts and Mortgages with no increase in pay.
At other banks, agents are specialized. Guidelines are also so tough that it's hard to earn a monthly bonus.

Pros: free food, team outings, and casual 'orange' culture.
Pros
free food
Cons
call centre agents are overworked
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Was a good place to work with a great culture
Quality Assurance Analyst (Former Employee) –  Toronto, ON26 February 2018
Prior to the take over. When it was ING Direct there was a lot of focus on employee engagement and developing a great work culture. A lot has changed since.
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Good Work Culture
Performance Test Lead (Current Employee) –  Toronto, ON9 February 2018
Great place to work , Work to life balance is great , Good place to learn new innovative technologies, Management is helpful with setting up long term goals
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Fun place to work
Learning Partner (Investments) (Current Employee) –  Toronto, ON24 January 2018
Met great people, developed new skills. There is room for growth in leadership to mentor others and contribute to the growth of the company. This company listens to employee feedback.
Pros
Culture
Cons
Pay could be better based on skillset
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Transition
Director, Enterprise Security (Current Employee) –  Toronto, ON8 January 2018
I am no longer happy in my current role and feel it is time for me to transition myself to another organisation/role. I unfortunately don't have much more to add.
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Great bank for clients, not so good for employees
CSR - Customer Service Representative (Former Employee) –  BC4 January 2018
On paper, a low level role (CSR) with Tangerine is great. If you are working 2 jobs, are in school, or are recently in the workforce the pay is great. They are accommodating with busy schedules and the benefits are good. But, quality of management is severely lacking, at least at the location I worked at. Professionally speaking, management was quite poor; inefficient day-to-day processes, little care for on-site security even after multiple incidents, and an unwillingness to deal with problems like customer complaints. In regards to non-professional matters, (this does not apply to all management, just one outlier) the main problems were an inability to act objectively, and occasional racist comments. These remarks included opinions on driving abilities, saying "your people", and referring to employees by their apparent background. I'm sure other locations do not have this problem, but the fact that this and all of the other issues was allowed to happen because of a lack of oversight and review by upper management ruined my experience. This does not mean that the people at Tangerine are mean, or bad people - they were all perfectly charming, good people who maybe either weren't suited for management, weren't given the right tools to manage, or lacked sufficient oversight and review. If you are looking for an entry level role, like a lot of down time, and don't want to move up, this pays about 15-20% more than a competitive position so it may be good for you. But if you are someone who likes a neat, efficient, high-quality workplace with room for advancement regardless of pay  more... then this is not for you.  less
Pros
Flexible hours, decent bonus, non-pushy sales targets
Cons
Poor management, little room for advancement, lots of down time, have to do promo events
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Overall rating

3.6
Based on 91 reviews
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Ratings by category

3.7Work/Life Balance
3.3Salary/Benefits
3.1Job Security/Advancement
3.4Management
3.7Culture