Tangerine Bank
Tangerine Bank Employee Reviews
Found 93 reviews matching the search See all 111 reviews
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Great Culture and Position
Manager (Former Employee) – Toronto, ON – 8 May 2019
Management was very great in the beginning but when the company merged with Scotiabank. New management made the environment very toxic and hard to work in. Compensation and benefits were great but not worth tolerating.
great in the beginning.
Retail Sales Associate (Former Employee) – Ottawa, ON – 6 May 2019
The company culture was great until the new HR transition. Everything kind of went downhill from there. They became very sale oriented and focus lesser on employee/employer relationships. It became very segregated as lower level employees no longer felt welcome and as a substantial part of the team. It is also very Toronto focused, meaning if you don't work in the main Toronto location (Steeles), you don't receive as many perks or incentives.
Great and fun environment
Program Manager (Current Employee) – Toronto, ON – 3 April 2019
Great place to work. Provides work life balance. Has onsite subsidized lunch program offered onsite. Great food and variety of menus options. Employees are very friendly.
Pros
Great organization to work for
Cons
Undergoing a number of changes lately
Backwards banking
Client Relationship Specialist (Former Employee) – Toronto, ON – 3 February 2019
A typical day involves finding a seat and answering a very high volume of calls.
Management is lacking, but will micromanage you frequently.
You will face tough sales targets and failing computer systems/website issues. Many irate clients will blame you for the system and website failures.
Thick skin is required to work for this company.
Management is lacking, but will micromanage you frequently.
You will face tough sales targets and failing computer systems/website issues. Many irate clients will blame you for the system and website failures.
Thick skin is required to work for this company.
Pros
Free Parking
Cons
High call volumes, lack of management
Dynamic Office
Telephone Banking Agent (Former Employee) – Moncton, NB – 23 January 2019
Tangerine possesses a very driven job culture which is not surprising coming from a financial institution. Training demands a considerable ammount of preperation and being on the phones can prove to be more demanding than other call centers.
Great Bank
Associate, Account Processing (Current Employee) – North York, ON – 16 January 2019
Fun cultured place to work at with lots of incentives and yearly events. Movement within company can be hard as less position are high paid. Management could use some work too.
Bye Bye Tangerine
CSR - Customer Service Representative (Former Employee) – Moncton, NB – 7 December 2018
This company is extremely disorganized and constantly downsizing because they’re going through a corporate takeover. Scotia bought ING Direct in 2012 and they’ve been eliminating redudancies ever since. As a result they just keep expecting more and more out their employees as things get worse. They’ve lost 2 in house CEOs in a 2 year span and now have a newly installed CEO from Scotia at the helm. Things will be getting exponentially worse in the coming months/years until it will more than likely be closing its doors in 2021, at the end of the 10 year contract they signed with the NB government. At which time they’ll ship all the calls to Scotia’s already established bilingual call centre in Scarborough. They’ve been incrementally moving department after department to Scotia control and axing the positions in Moncton. And it’s showing bo signs of stopping.
Save yourself the trouble of having to bail from a sinking ship in two years. Go work for a stable bank like TD or RBC.
Save yourself the trouble of having to bail from a sinking ship in two years. Go work for a stable bank like TD or RBC.
Pros
Free food
Cons
Fuster Cluck
Poor Managment and Zero advancement
Bilingual Retail Sales Associate (Former Employee) – Montréal, QC – 15 October 2018
At first, this seems like a great company to work for with a nice culture and decent wages, however, Quebec's management is horrible;mediocre at best ! There is no room for advancement in this company whatsoever and the nepotism and favoritism is simply out of hand. I've heard about this in the BC area as well, and it is very true. HR does nothing for the employees and when management isn't doing well or behaving correctly, there is no one to speak to about it. It is quite inefficient and off putting.
Also Quebec does not hold nor participate most of the benefits,activities and events that the other provinces are privileged to.
Otherwise as stated previously, culture is nice and co workers are great as well.
Also Quebec does not hold nor participate most of the benefits,activities and events that the other provinces are privileged to.
Otherwise as stated previously, culture is nice and co workers are great as well.
Pros
good benefits, flexible scheduling
Cons
poor management, no advancement, nepotism
good work place and good learning and contributing environment.
Network Engineer (Consultant) (Former Employee) – Toronto, ON – 12 October 2018
good work place and good learning and contributing environment.
Good team and plenty of scope to grow. Accessible by car and bus. good restaurants available.
Good team and plenty of scope to grow. Accessible by car and bus. good restaurants available.
workplace is fun with work colleagues
QA Analyst (Former Employee) – Toronto, ON – 3 October 2018
it a very good place for learning for financing QA testing , new technology they introduced to compete to market.
management is also very friendly.
employee get the benefits for full time and permeant postion.
management is also very friendly.
employee get the benefits for full time and permeant postion.
fun place full of opportunities but feels like its going down as scotia takes over more and more
Call Centre Representative (Former Employee) – Toronto, ON – 24 September 2018
started there as an inbound specialist, had a few advancements over the years. at first i was amazed with the culture at tangerine, it was fun going to work and i met a lot of great people
than after the leadership changed several times in a span of a year there were a lot of subtle changes. now Scotia bank is integrated more and more into day to day of tangerine
benefits were cut down, some eliminated completely
when you first start there you may end up with a schedule that has you working evenings including weekends and it may take a long time for that to change - schedule is based on a rotating basis for 2 months using your performance from the last period to determine your position in whats know as a shift bid. depending on time of year the bidding process could be better or worse
Be prepared to work all holidays during the first 12+ months as the center is open 364 days a year
overall tangerine was great than it just became good/manageable
still a great place to work if you want to get some banking experience and you will have opportunities to move up
than after the leadership changed several times in a span of a year there were a lot of subtle changes. now Scotia bank is integrated more and more into day to day of tangerine
benefits were cut down, some eliminated completely
when you first start there you may end up with a schedule that has you working evenings including weekends and it may take a long time for that to change - schedule is based on a rotating basis for 2 months using your performance from the last period to determine your position in whats know as a shift bid. depending on time of year the bidding process could be better or worse
Be prepared to work all holidays during the first 12+ months as the center is open 364 days a year
overall tangerine was great than it just became good/manageable
still a great place to work if you want to get some banking experience and you will have opportunities to move up
Pros
free snacks and fruits, monthly incentives and chances to win prizes
Cons
schedule bid proccess
A good experience
Application Architect (Former Employee) – Toronto, ON – 14 September 2018
I worked in a very interesting project when I was in Tangerine. People work there are professional and very friendly. It moves much faster than other large banks in Canada due to its size.
Demanding Office Job
MORTGAGE DISCHARGE DOCUMENT SPECIALIST (Former Employee) – Toronto, ON – 31 August 2018
Quite office environment. Lots of cross-functional training. Pay increase based on performance. Lot's of activities to improve culture and moral. Great place to work.
Fun working place
SENIOR PRODUCT ANALYST (Former Employee) – Toronto, ON – 28 August 2018
Friendly and one of the best workplace I have worked so far. Opportunities are less but very good and healthy work atmosphere. Good cafe with healthy and tasty options.
Pros
Friendly, good cafe
Cons
no benifits, less job security
great entrance into banking
Retail Experience Associate (Former Employee) – Vancouver, BC – 25 August 2018
no growth in the BC area, wages are high when you start but then its stagnant
lots of management changes, politics and back biting at the vancouver location
high turnover rate and lots of nepotism
lots of management changes, politics and back biting at the vancouver location
high turnover rate and lots of nepotism
Good place to work
Senior QA Lead/Manager (Current Employee) – Toronto, ON – 10 August 2018
I am working for Tangerine over a year now.The management is very supportive with high work ethics. Great working Environment.I would highly recommend to anyone who is interested.
Pros
you get all the support
Cons
no cons
Nice place to be
Business analyst (Former Employee) – Toronto, ON – 2 August 2018
Amazing environment to be a part of, especially for graduates beginning their career. The exposure to such a working environment early on in a graduates career really ingrains the importance of organisational culture to both productivity as well as professional development .
Pros
flexible
Cons
none
An incredible place to work.
President & CEO (Former Employee) – Toronto, ON – 26 July 2018
Tangerine is a wonderful place to work. It is innovative, culture is very important and they have a very strong and committed shareholder. Employee engagement is very high as is their NPS.