Tangerine Bank Employee Reviews

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1.0
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Backwards banking
Client Relationship Specialist (Former Employee) –  Toronto, ON3 February 2019
A typical day involves finding a seat and answering a very high volume of calls.

Management is lacking, but will micromanage you frequently.

You will face tough sales targets and failing computer systems/website issues. Many irate clients will blame you for the system and website failures.

Thick skin is required to work for this company.
Pros
Free Parking
Cons
High call volumes, lack of management
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5.0
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Dynamic Office
Telephone Banking Agent (Former Employee) –  Moncton, NB23 January 2019
Tangerine possesses a very driven job culture which is not surprising coming from a financial institution. Training demands a considerable ammount of preperation and being on the phones can prove to be more demanding than other call centers.
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1.0
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Bye Bye Tangerine
CSR - Customer Service Representative (Former Employee) –  Moncton, NB7 December 2018
This company is extremely disorganized and constantly downsizing because they’re going through a corporate takeover. Scotia bought ING Direct in 2012 and they’ve been eliminating redudancies ever since. As a result they just keep expecting more and more out their employees as things get worse. They’ve lost 2 in house CEOs in a 2 year span and now have a newly installed CEO from Scotia at the helm. Things will be getting exponentially worse in the coming months/years until it will more than likely be closing its doors in 2021, at the end of the 10 year contract they signed with the NB government. At which time they’ll ship all the calls to Scotia’s already established bilingual call centre in Scarborough. They’ve been incrementally moving department after department to Scotia control and axing the positions in Moncton. And it’s showing bo signs of stopping.

Save yourself the trouble of having to bail from a sinking ship in two years. Go work for a stable bank like TD or RBC.
Pros
Free food
Cons
Fuster Cluck
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2.0
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Poor Managment and Zero advancement
Bilingual Retail Sales Associate (Former Employee) –  Montréal, QC15 October 2018
At first, this seems like a great company to work for with a nice culture and decent wages, however, Quebec's management is horrible;mediocre at best ! There is no room for advancement in this company whatsoever and the nepotism and favoritism is simply out of hand. I've heard about this in the BC area as well, and it is very true. HR does nothing for the employees and when management isn't doing well or behaving correctly, there is no one to speak to about it. It is quite inefficient and off putting.
Also Quebec does not hold nor participate most of the benefits,activities and events that the other provinces are privileged to.
Otherwise as stated previously, culture is nice and co workers are great as well.
Pros
good benefits, flexible scheduling
Cons
poor management, no advancement, nepotism
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5.0
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good work place and good learning and contributing environment.
Network Engineer (Consultant) (Former Employee) –  Toronto, ON12 October 2018
good work place and good learning and contributing environment.
Good team and plenty of scope to grow. Accessible by car and bus. good restaurants available.
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4.0
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N/a
Service & Sales Specialist (Former Employee) –  Markham, ON9 October 2018
Great company to work for, with solid products. Advancement seems like an issue. Executives who are promoted internally are not qualified for their roles.
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5.0
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workplace is fun with work colleagues
QA Analyst (Former Employee) –  Toronto, ON3 October 2018
it a very good place for learning for financing QA testing , new technology they introduced to compete to market.
management is also very friendly.
employee get the benefits for full time and permeant postion.
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4.0
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Great culture
Senior Fraud Analyst (Current Employee) –  Toronto, ON27 September 2018
Great culture

Tangerine is an overall good place to work - random company events - discounted cafeteria food - tim hortons and goodlife fitness on ground floor of building.
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4.0
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fun place full of opportunities but feels like its going down as scotia takes over more and more
Call Centre Representative (Former Employee) –  Toronto, ON24 September 2018
started there as an inbound specialist, had a few advancements over the years. at first i was amazed with the culture at tangerine, it was fun going to work and i met a lot of great people

than after the leadership changed several times in a span of a year there were a lot of subtle changes. now Scotia bank is integrated more and more into day to day of tangerine

benefits were cut down, some eliminated completely

when you first start there you may end up with a schedule that has you working evenings including weekends and it may take a long time for that to change - schedule is based on a rotating basis for 2 months using your performance from the last period to determine your position in whats know as a shift bid. depending on time of year the bidding process could be better or worse

Be prepared to work all holidays during the first 12+ months as the center is open 364 days a year

overall tangerine was great than it just became good/manageable

still a great place to work if you want to get some banking experience and you will have opportunities to move up
Pros
free snacks and fruits, monthly incentives and chances to win prizes
Cons
schedule bid proccess
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3.0
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A good experience
Application Architect (Former Employee) –  Toronto, ON14 September 2018
I worked in a very interesting project when I was in Tangerine. People work there are professional and very friendly. It moves much faster than other large banks in Canada due to its size.
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5.0
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Demanding Office Job
MORTGAGE DISCHARGE DOCUMENT SPECIALIST (Former Employee) –  Toronto, ON31 August 2018
Quite office environment. Lots of cross-functional training. Pay increase based on performance. Lot's of activities to improve culture and moral. Great place to work.
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5.0
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Fun working place
SENIOR PRODUCT ANALYST (Former Employee) –  Toronto, ON28 August 2018
Friendly and one of the best workplace I have worked so far. Opportunities are less but very good and healthy work atmosphere. Good cafe with healthy and tasty options.
Pros
Friendly, good cafe
Cons
no benifits, less job security
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3.0
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great entrance into banking
Retail Experience Associate (Former Employee) –  Vancouver, BC25 August 2018
no growth in the BC area, wages are high when you start but then its stagnant
lots of management changes, politics and back biting at the vancouver location
high turnover rate and lots of nepotism
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4.0
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Good place to work
Senior QA Lead/Manager (Current Employee) –  Toronto, ON10 August 2018
I am working for Tangerine over a year now.The management is very supportive with high work ethics. Great working Environment.I would highly recommend to anyone who is interested.
Pros
you get all the support
Cons
no cons
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5.0
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Nice place to be
Business analyst (Former Employee) –  Toronto, ON2 August 2018
Amazing environment to be a part of, especially for graduates beginning their career. The exposure to such a working environment early on in a graduates career really ingrains the importance of organisational culture to both productivity as well as professional development .
Pros
flexible
Cons
none
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5.0
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An incredible place to work.
President & CEO (Former Employee) –  Toronto, ON26 July 2018
Tangerine is a wonderful place to work. It is innovative, culture is very important and they have a very strong and committed shareholder. Employee engagement is very high as is their NPS.
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5.0
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Very good place to work
Manager (Former Employee) –  Toronto, ON14 July 2018
Feel like home, everyone is very supportive. Welcome new ideas and solutions. Management supports work-life balance. lots of fun to work there, free snacks, subsidized lunch, free yoga events, and message chairs and sometimes on site therapist for free booking, and etc.
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3.0
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Great place to work
Customer Service Representative (Former Employee) –  Moncton, NB9 July 2018
• Customer Service Representative
 Inbound calls
 Open checking and saving and GIC account
 Money transfer
Had a lot of friends there. It was a good experience
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5.0
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Positive Environment
Application Support Analyst (Current Employee) –  North York, ON24 June 2018
One of the best places to work. Good managers and work culture. Working environment is fast but not stressful. Managers are good leaders and always ready to help you and motivate you.
Pros
Good Pay, Good Environment, Good Culture
Cons
None
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5.0
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it used to be a better place to work
Fraud Analyst (Current Employee) –  Toronto, ON5 June 2018
Too many changes occuring which makes the company lose it's best staff to other companies.
The company used to value it's staff but with all the new management using their new tactiques,people are climbing on each other to make themselves be seen
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Overall rating

3.6
Based on 107 reviews
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3.7Work/Life Balance
3.4Salary/Benefits
3.2Job Security/Advancement
3.4Management
3.7Culture