Tangerine Bank Employee Reviews

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Very productive workplace
Client Service Specialist (Current Employee) –  Toronto, ON18 May 2018
Assist clients with their everyday banking needs
Helping canadians save more money with various options and suggestions regarding their financial decisions
Providing knowledge to new and existing customers about our Registered Savings Plan, Tax Free Savings Account, Guaranteed Investment Certificates and many more.
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No advancement
Testing & Quality Assurance Lead (Current Employee) –  Toronto, ON2 April 2018
No room for growth. The culture and people are great! Management do not promote growth from within and continuously fill positions by hiring from outside the organization
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great company
Retail Sales Agent (Former Employee) –  Vancouver, BC21 March 2018
The manager is really great and comprehensive, the work environment is great, is a new company so is really fast, energetic, open-minded to new opportunities
Pros
great work environment and good salary
Cons
there's no promotion opportunities in Vancouver
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Good interaction with the community
Payroll/Benefits Specialist (Former Employee) –  3389 steeles ave e15 March 2018
Benefits are great, Very structured company. Customer service is excellent and everyone helps each other. Managers are very thorough when training employees. Flexible with working hours.
Pros
Very generous with their employees-gifts, lunches etc
Cons
extra ot when necessary
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Good work environment.
AML Analyst (Former Employee) –  Toronto, ON13 March 2018
Work can be very tedious and repetitive
If entered as a contract employee, it's hard to change to part-time
People stay on contract for over 2 years sometimes
Pros
Accessible
Cons
Long hours
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Sales & Service employees are overworked
Client Support Specialist (Current Employee) –  North York, ON13 March 2018
Call center agents are required to deal with multiple products like credit cards, deposit accounts and Mortgages with no increase in pay.
At other banks, agents are specialized. Guidelines are also so tough that it's hard to earn a monthly bonus.

Pros: free food, team outings, and casual 'orange' culture.
Pros
free food
Cons
call centre agents are overworked
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Was a good place to work with a great culture
Quality Assurance Analyst (Former Employee) –  Toronto, ON26 February 2018
Prior to the take over. When it was ING Direct there was a lot of focus on employee engagement and developing a great work culture. A lot has changed since.
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Good Work Culture
Performance Test Lead (Current Employee) –  Toronto, ON9 February 2018
Great place to work , Work to life balance is great , Good place to learn new innovative technologies, Management is helpful with setting up long term goals
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Fun place to work
Learning Partner (Investments) (Current Employee) –  Toronto, ON24 January 2018
Met great people, developed new skills. There is room for growth in leadership to mentor others and contribute to the growth of the company. This company listens to employee feedback.
Pros
Culture
Cons
Pay could be better based on skillset
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Transition
Director, Enterprise Security (Current Employee) –  Toronto, ON8 January 2018
I am no longer happy in my current role and feel it is time for me to transition myself to another organisation/role. I unfortunately don't have much more to add.
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Great bank for clients, not so good for employees
CSR - Customer Service Representative (Former Employee) –  BC4 January 2018
On paper, a low level role (CSR) with Tangerine is great. If you are working 2 jobs, are in school, or are recently in the workforce the pay is great. They are accommodating with busy schedules and the benefits are good. But, quality of management is severely lacking, at least at the location I worked at. Professionally speaking, management was quite poor; inefficient day-to-day processes, little care for on-site security even after multiple incidents, and an unwillingness to deal with problems like customer complaints. In regards to non-professional matters, (this does not apply to all management, just one outlier) the main problems were an inability to act objectively, and occasional racist comments. These remarks included opinions on driving abilities, saying "your people", and referring to employees by their apparent background. I'm sure other locations do not have this problem, but the fact that this and all of the other issues was allowed to happen because of a lack of oversight and review by upper management ruined my experience. This does not mean that the people at Tangerine are mean, or bad people - they were all perfectly charming, good people who maybe either weren't suited for management, weren't given the right tools to manage, or lacked sufficient oversight and review. If you are looking for an entry level role, like a lot of down time, and don't want to move up, this pays about 15-20% more than a competitive position so it may be good for you. But if you are someone who likes a neat, efficient, high-quality workplace with room for advancement regardless of pay  more... then this is not for you.  less
Pros
Flexible hours, decent bonus, non-pushy sales targets
Cons
Poor management, little room for advancement, lots of down time, have to do promo events
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Change in Leadership
Administrative Support (Former Employee) –  Toronto, ON8 November 2017
Tangerine used to have an amazing culture that fostered empowerment and transparency, however recent changes in leadership, and in particular changes to the Human Resources leadership have had a drastic impact on the culture. The Bank has lost a significant number of terrific leaders as a result. Until the situation improves, I would not recommend pursuing opportunities at the bank.
Pros
Fun atmosphere, subsidized lunches, healthy snacks
Cons
New HR Leader is NOT a very good people person - not authentic in any way.
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Productive workspace with fruits and snacks
Senior Developer & Tech lead (Current Employee) –  Toronto, ON28 October 2017
Great team and work culture. Casual dress code all week long .Nice location at Victoria park and Steeles. The best manager i ever worked for . Continuous integration with Jenkins is nice , but have to deal with Clear case and RAD
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Great company
AML Analyst (Current Employee) –  3389 Steeles Ave E27 October 2017
Great company, Job security.For one thing, we don’t have expensive brick-and-mortar branches, which means we can pass those savings on to you. One way we do this is by paying you more interest on your money without charging you unfair fees. But that's just the start.
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Tangerine might actually be a lemon.
Hard Worker (Current Employee) –  Toronto, ON14 September 2017
Great potential, but lacking many things that great companies have. Filled with great people who want to do great things, but suffering from internal issues that are holding them back and eroding the corporate culture.
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Good Place to grow
Customer Service Representative (Current Employee) –  Toronto, ON11 September 2017
It is wonderful place to work, esp if you are a financial background. I started approx 9 months and hope to move further within the organization as it provides ample opportunities based on your skill set.
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Nepotism & favortism all the way to top
Current employee (Current Employee) –  Toronto, ON29 August 2017
It is all about who know in Tangerine. Just ,dont speak up , say yes to everything and you will see yourself at the top.
Dont challenge, or else you will be on the bad books.
Ever since they have launched new tools for contact center everything has been failing. Everyday is system issues when taking calls. Non stop calls, employee are disengaged, turn over is higher. Feels like everyone is watching your move. Managers are busy going to meetings and taking calls. New management recently wants managers and suport staffs to take calls during busy tine and peak season, you must be kidding me! Managers and other support staff are treated like a back up staff so they dont have to hire new associates.why not forecast and hire a back up agents? Very sneaky way of controlling budget. No direction, no vision ,tangerine will go down soon.. Very soon with everything is being broken from system, tools, politics and inexperience management leading without a clue.
Stay away from tangerine and save yourself.
Shiftbid sucks!
Incentive sucks!
Rewards suck!
Headset sucks! Client complain all the time. For god sake spend money on good headset
Computer breaks down all the time!
Tools break down all the time in contact center!
Neverending queues!
I cant wait to get out
This applies to Toronto and Moncton management.. Everyone is phony!
Amen
Pros
Free snacks, lounge, quiet rooms
Cons
Politics
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family atmosphere
client resolution specialist (Current Employee) –  Toronto, ON7 August 2017
Tangerine has great family atmosphere. I have a great manager who works hard and diligently to support his team. The company has an excellent incentive program.
Pros
great management
Cons
low salary
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Fun workplace
Front End Developer (Former Employee) –  Toronto, ON4 August 2017
Not so much advice to management since they're only really in it for themselves... advice to employees and prospects: Keep looking!!!!!!!!!!!!!!!!!!!!
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Toxix coworkers
Retail Sales Associate (Former Employee) –  Richmond, BC26 July 2017
During my time there, I really enjoyed the prospect of volunteering, and giving back to the community, what I did not enjoy what the work culture in the Vancouver office. The employees at the time were scheming, backstabbing, back talking, unenthusiastic, and generally mean persons. It was horrible.
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Overall rating

3.5
Based on 81 reviews
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3.6Work/Life Balance
3.3Salary/Benefits
3.0Job Security/Advancement
3.3Management
3.7Culture