Work wellbeing score is 66 out of 100
3.2 out of 5 stars.
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T&T Supermarket Employee Reviews

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3.1Work-life balance

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coworkers are friendly.. but workplace is very hectic. you have to work most holidays.. the place is a very fast pasted place to work at. you have to be quick or else customers will complain..
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Rampant Politics; Interdepartmental rivalries will be the end of you

Job itself was good. Productive, and learned a lot. Immediate management (mid tier management) was very supportive, even more so if you're a productive worker. The pay was minimal; after all, they're wages are "competitive", which by default means it's going to be as low as they can afford to go. Despite that, I do think that the overall pleasant atmosphere amongst workers make up for it, as long as you're able to survive off of the wage. However, the rivalries between departments was very real. Sure, when it came to regular workers, most people were pretty cool with each other; I've even formed lasting friendships with people from other departments. But if you're a high performer and you help drive your department's performance up, the management of other departments will start noticing and nitpicking you for anything they can capitalize on to get you removed so that their performance isn't outshined. The better your performance, the better *your* management treats you, the worse *everyone else* sees you. One complaint, one error, one incident, whatever it may be, and they'll pounce on it. And since these people will generally be veteran employees, many from before Tina's (current CEO) time, their words hold more weight than yours, and you'll be gone without so much a warning, regardless of your stellar performance, shining work history, or prolonged time in service. If anything, especially when. And if your own management trails behind on seniority, then they can't protect you. Even HR, who's supposed to represent the company and the company only, will pull the seniority - 
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Good place to begin as newcomer

So far everyone has been very attentive in training me in the procedures. Not everyone speaks English, which is a barrier for people who do not know how to speak Mandarin. However, the work is so simple and repetitive that after doing it a few times, no more is necessary to learn how to do it. Yes, a great physical effort is required, especially if one is a person who was not used to that type of work (in my country I performed administrative tasks). However, the opportunity so far given is incredible and I am very grateful to T&T.
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Get less money to do overloading job

They always cut hours, and reduce labour costs.My department head really enjoys the reduced labour costs of competition, so everyone works so tired.They just offer the minimum wage, and they don't want to waste every penny.
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Don't believe it..

T&T is cutting your hours during slow times, and then using cross-department support when it gets busy. There's no working hours guarantee. E-commerce is the busiest and most tiring department, with low pay. You have to dealing with customers complaints, food safety, challenges with shipping time.There's no flexibility for time off because it's not enough staffs in E-commerceThey will tell you have a promotional position as a supervisor. But performing supervisory duties, receiving the pay of a general staff member. You never know when you will be promoted. Don't waste your time; it would be better to find another job with a higher wage and less responsibility.
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Insights into T&T Supermarket

Based on 82 survey responses
What people like
  • Feeling of personal appreciation
  • Supportive environment
  • Ability to meet personal goals
Areas for improvement
  • Fair pay for job
  • Sense of belonging
  • Overall satisfaction

Friendly co-worker

The supervisor and manager are friendly, offering a flexible schedule and employee benefits like grocery discounts and staff meals. However, the work environment can be fast-paced, requiring you to pack groceries for customers and stand throughout your shift. The compensation is slightly above the minimum wage.
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Have fun and a poor manager

They consistently demonstrated exceptional customer service skills, maintaining a polite and friendly demeanour while efficiently processing transactions even during peak hours. Their accuracy in cash handling and attention to detail in maintaining the cash register were commendable, resulting in minimal discrepancies. They exhibited a strong knowledge of products and services, enhancing the overall customer experience. However, these efforts were sometimes overshadowed by a poor manager who failed to provide adequate support, guidance, or recognition. This manager often displayed favouritism and failed to address employee concerns, leading to frustration and decreased morale among the staff. Despite these managerial challenges, the cashiers' adaptability, willingness to assist colleagues, and adherence to company policies, along with their professionalism and effective communication, made them valuable team members who contributed to a well-organized and customer-friendly store environment.
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Steady job

It's not a bad job to have while you are looking for a new one in corporate. You commit 12 hours per week and that's it. Annual review is there for a raise, but not too much.
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Easy to get in but hard work

They are constantly in deed of personnel and they will take any level of experience. A lot of benefits are only accessible after more than 1000 hrs. Weekly schedule changes all the time, and expect to work on public holidays.
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Mentally exhausting

The pay is just a bit over minimum wage. Knowing either Cantonese or Mandarin is an asset. Mostly pulling shopping carts, refilling baskets, and doing returns. It's mentally draining especially when It feels like you're working full time hours for being part time.
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Not recommended but good if need a job urgently

Flexible schedule, no overtime, you need stand for whole shift and can't leave the register.
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Friendly co-worker, fast paced work environment

Supervisor and manager are nice, schedule can be very flexible, and you will get a discount on grocery as well as staff meal which is pretty nice. But the working environment can be very fast paced, plus you will have to pack the groceries for the customers as well, and of course, you have to stand the whole day. Pay is slightly above minimum wage. And knowing Mandarin and/or Cantonese is basically a must to thrive.
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Easy job but not for long term

They raise the hourly wage every year but only by a very small amount(usually less than 1 dollar). Also even you passed your probation, they won’t give you a full time contract.
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It has its perk

Not the most glorious job but it has its perk, you basically get first dips of all the fresh produces, meat, seafood if you connect well with the people. You can work your way up to the head office for a desk job but most people rather stay at the store level to avoid all the office power play. A lot of opportunities with the new locations being opened up.


staff discount lunch & unwritten rule for picking fresh products


learn mandarin is a must to connect well with everyone
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Garbage management but good colleagues

Terrible management, especially in metrotown branch. Employees are regarded as tools.Only consider ways to press more on employees rather than improve its efficiency.


good colleagues


Terrible manager
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Run!!! especially you are tired about Chinese style management.

Typical Chinese style management. Managers always like to make phone calls and texts on national holidays, days off, at midnight or any time they want to contact you. If you are young people, just be careful some senior staff will bully you.Overall, this job is not too hard, but you can feel everything is unfair because of the way they manage.
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Good for new immigrants

Well organized company.Fair pay, relatively low benefits. not many advanced opportunities. Suitable for new immigrants who just start their career in retail industry.
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Easy job but get stressed with managers and customers

The cashier job is really easy, which may take you a very few weeks to remember PLU and do tasks proficiently. Co-workers and supervisors are friendly and not cliquey, always encourage you to do your best. Working for a long time here makes you kinda bored since the tasks are repetitive, but the supermarket is fast paced and very busy that make 8 hours fly quickly. Schedule is flexible and provided a week in advance.However, you have to get ready to deal with many unusual and angry customers and unimaginative situations all the time. And the management in Chinese manner is so bad. The managers are overreacting about everything, even that’s not a serious issue. And when we ask for a day off, we would be questioned crazily or they won’t reply your email. The wage is a bit lower than what they expect us to do.


10% staff discount, friendly co-workers, easy tasks


Bad management
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Not bad

Not bad with low paid salaries. Wages is like min pay for more, the tasks are repetitive and you need to lift loads of produce. Not that stressful, but you deserve more.
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Not bad

min wages and you need to lift the produce. Not that bad but the wage is not really good. Colleagues are mainly Chinese with single culture. Many turnover rage is high as colleague usually aims higher than this position.
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Dynamic, busy and fun place to work

What is the best part of working at the company?This company really respects its employeesWhat is the most stressful part about working at the company?Not knowing if your contract is going to be renewed or notWhat is the work environment and culture like at the company?People are very open, honest and friendly and management is always open to constructive suggestions. You feel that management is really appreciative of your efforts.What is a typical day like for you at the company?Very busy, people tend to their tasks
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Overall rating

Based on 244 reviews

Ratings by category

3.1 out of 5 stars for Work/Life Balance
2.7 out of 5 stars for Salary/Benefits
3.1 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.0 out of 5 stars for Culture

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