Promising potential, then Utter Disappointment
Technician (Former Employee) – Denver, CO – 27 April 2017
At first Synoptek had the right idea, both for the people and the company. But over the years working there, I now see that theory was wrong. Management brings forth constant changes that have major negative impacts on the internal culture. Any new process has to be followed strictly or to-the-key. If you make a mistake, a "coaching email" is sent out to the whole team. You're required to acknowledge the email, so if it happens again in the future, a write-up occurs. The new processes are often discarded for yet another new process. The entire Service Delivery Department, or technical staff, get thrown under the bus when major failures occur. Almost all failures can be traced back to how the contract was sold or the severe lack of client documentation. This company needs to revisit how to run as an MSP, then maybe there will be hope.
Bad Management, A broken support model, Terrible Documentation.