Make it up as they go along
Manager (Current Employee) – Milton, ON – 30 July 2018
No communication amongst upper management. You get sent to the flagship store in Milton for "2 weeks" of training. Most people end up getting their time extended to 4 weeks, I've heard as long as 2 months. This is because trainers are unsupervised and can decide on a whim if you should be "certified" or not on different stations.
If you do well and get good tips they keep you longer (because you don't get to keep your tips while training..), so really that just encourages you to just barley pass their standards in order to move to the next training station, except management can just put you back on a previous station to cover for their regular staff — this wastes days of what should be new training.
They do this freely because your hours don't come out of the Milton store's budget. You get paid by the store that your supposed to go work at after your training, so you're basically free labour for the Milton store and that's exactly what they treat you as.
Be prepared to fight for your wages. Get everything in writing and keep copies of any and every agreement you make with everyone you talk to. There is terrible communication between managers, supervisors, general managers and store owners — sometimes they haven't even known what positions people were training for after a week of shifts.
If you're choosing between Symposium or anywhere else then choose anywhere else. $45,000 part-time managing is just an outright lie, they will never agree to that rate