Registered Nurse, Nurse Associate (Former Employee) – London, ON – 23 February 2017
e.The management team and all divisions are out for themselves and do not back up their nurses. This is a micromanaged company in which the dollars are far more important than customer care or employee health/welfare. Worklife balance is not considered at this workplace and you are stigmatized if you have any disabilities.
Exceptionally non-flexible in their staffing and scheduling, at most times you have to book your time off almost a year in advance and this still does not guarantee you will have your vacation when you wanted.
Because you're out of active hands on nursing, if you work for this company for an extended period is extremely difficult to get work afterward due to being out of practice. And no matter how long you work for the company or the excellent reputation you may have there, they refused to supply you with any type of reference when you leave.
Very cutthroat between staff and management is constantly breathing down your back with little support or encouragement.
There is no union, so if there's an issue it's impossible to resolve, because as previously mentioned, the management are out for themselves and never answer questions presented to them. Often skirting the original question and never getting back with responses.
After 12 years working with this company I have seen it ruin many nurses.
Can possibly go work from home.
Poor management, lack of support for the nursing staff, negative atmosphere, poor wages, poorly treated staff with disabilities
Data Entry/Check Verifier (Former Employee) – Que – 2 February 2017
We do verify checks from bank of america and Jp Morgan chase and we need to hit our KSPH per month to get our monthly incentives... They had a clean work place and a very professional offices in Manila
Great People, Job requires great enthusiasm and patience
Customer Service Representative (Former Employee) – Miramichi, NB – 19 January 2017
Handle inbound calls, aiding customers with their troubles. able to converse when busy time slow down, but can be stressful when things get busy. Must have patience for those challenging calls. Always read what the clients provide Sykes.
Bilingual Legal Assistance Coordinator (Current Employee) – London, ON – 20 December 2016
Great experience working for the company since my start. Relevant benefits and great culture. Routine yet interesting work load Learned the many facets of legal world through customer service and data entry Management is highly educated and motivational Challenges are rewarding in learning and applying various insurance policies and legal applications. Enjoy the assistance provided to customers in their needs.
Flexible shift work, good camaraderie with employees
Tech Support Agent (Former Employee) – Toronto, ON – 28 November 2016
There was an opportunity hearing from different cultural people communicated not only for technical support of smart technology but also wanted to know about the cutting-edge technology. It's external and internal valued clients needed guaranteed help for innovative ground breaking techy issues on smart phone, numerous applications and associate devices/peripherals. Being an effective team member, their queries were actively listened either over phone, chat and even via email. By following the Company policy, strict regulations and awesome support methodology the requirements always effectively brought into the attention right way and delivered the brilliant support over any applicable means such as via phone, chat, email and logging into their pc or smart phone. The job was not about the perform the needed support for clients but also establish the rapport for overall Team and Growing Company.
Customer Service Representative (Former Employee) – Peterborough, ON – 24 November 2016
Sykes is an environment where there are a lot of the same people in the same situations dealing with relatively the same things. These are trained experts on how to not only deal with customer service interactions but how to deal with them benefiting yourself and the cx.
Agente de vente (Former Employee) – Moncton, NB – 18 November 2016
Les journées de travail se résumaient bien entendu à passer des appels dans le but de faire des ventes de services. J'ai appris à convaincre des personnes que je ne connaissais pas et les emmener à avoir confiance en moi au bout au bout du téléphone. J'ai appris à résoudre des problèmes sans l'entremise d'un supérieur. Le superviseur et le directeur étaient accessible et ouvert aux suggestions. L'aspect le plus difficile de ce poste était de convaincre des personnes à acheter des services lorsqu'ils avaient déjà eu une mauvaise expérience avec les mêmes services au paravant. L'Aspect le plus agréable était que je parlais à différentes personnes chaque jour.
Customer Service Representative (Former Employee) – London, ON – 19 October 2016
Depending on the department you work in the environment is different. I was lucky enough to work on a Monday - Friday contract for an automotive company. The people are amazing, management is mediocre depending on who you are. Lots of favoritism in the department I worked in with respect to the Senior Manager. Benefits are good, pay not so much.
Customer Service Representative (Former Employee) – Peterborough, ON – 16 October 2016
This was one of my favourite places to work. Lots of people here were interesting, and fun to hang out with. Even work hours were entertaining as between calls someone was always willing to chat or play some cards.
Tech Support Agent (Former Employee) – Home – 12 October 2016
A very legitimate employer, which treats their employees quite fair, they offer great support, coaching, feedback and the TL's all do their best to make sure that you perform well in order to keep your job. Free but mediocre benefits(can't complain). The payrate however.. is just barely acceptable.
Sales Representative/Customer Service (Former Employee) – Miramichi, NB – 9 September 2016
I loved it when i first started as i was doing inbound calls only so i was answering questions for clients already having services with us. Then it went to being inbound and outbound calls which meant outbound calls was me calling out to people asking them to start services with us which a problem that occurred was constantly calling the same peoples 3 times in a same week, asking the same thing so obviously they would get upset with us. At the end i was only doing outbound so it got even worst and found out i was pregnant after fainting on the floor at work so that's when my Dr wrote me off work. This company was very understanding with what i was going through in that period of time.