Sykes Enterprises, Incorporated Employee Review

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job that required adaptability to changes with labour laws, technology and clients
real time monitor (Former Employee) –  London, ON9 December 2013
8hr work days/40 hr work week either 07h00-15h00/ 15h00-23h00 shifts. Each day offered differing challenges based on call volume, weather and staffing needs. You were required to use time to complete daily tasks, provide analysis on previous days activities and offer insight on how to improve tasks.
Pros
indoors, set shifts
Cons
communication breakdowns/lack of management
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Fun
Customer Service Representative (Former Employee) –  PH21 May 2018
It was fun when I worked there though I only worked for 6 months just because of the management at that time. If the management was good enough to treat their employees fairly I would have stayed there for a long time. But again this is just based on my experience, it is still based on how you deal with your own issues in the company
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Telemarketing, Sales, Customer Service, Technical Support Job - Work From Home
Technical Support Representative (Former Employee) –  Toronto, ON9 May 2018
This company is excessively unprofessional and at times unethical.

Your conscious will continually be stretched to the limit, especially when they ask you to mistreat senior citizens.

A very hard company to work for.

Management has no prior business experience and they handle issues on a crisis only basis.

I do not recommend this employer unless you have no other options.
Pros
work from home
Cons
all else
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Overall rating

3.4
Based on 4,777 reviews
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3.3Work/Life Balance
3.1Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.2Culture