Sykes Enterprises, Incorporated Employee Review

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Worked for Rogers through Sykes
Rogers Cable Tech (Former Employee) –  Home Based26 January 2018
Working from home with Sykes was a new experience for me, and I enjoyed it for the most part, the pay was great, and honestly good management....BUT they're way to naggy If you are 1 minute over your 10 min break, they nag, the TL's are nice but management is quick to give you "write ups" then constantly warn about termination..

If you dont say your scripts verbatim they nag... everything is a problem for them...

If you are sick and cant work, they still expect you to work..

Stress like that is not for employees, unless you want to be a slave...

honestly just hire robots to work for you...
Pros
Great Pay
Cons
If you work for them you'll rip your hair out
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Great work environment
INBOUND AGENT (SUPERVISOR POSITION) (Current Employee) –  Sechelt, BC11 January 2019
Sykes is a good company to work for. Great management team as they respond promptly to any issues you have. Very comfortable to work from home. Provides benefits and employee assistant program.Pay is at min wage but you do save a lot as you don't have to commute.
Pros
Benefits, Great management team, Comfort of working from home
Cons
None.
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Fun
CSR - Customer Service Representative (Former Employee) –  Saint John, NB4 January 2019
This is a call center atmosphere, always the same, dealing with good and bad clients on a daily basis. You learned how to detect a persons mood and attitude in a matter of seconds. The management was good as they tried to make the stressful job more fun by having different contests and games happening, The hardest was dealing with and extremely irate customer. The co workers were the best part of this job.
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Overall rating

3.4
Based on 5,444 reviews
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Ratings by category

3.3Work/Life Balance
3.1Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.2Culture