Sykes Enterprises, Incorporated Employee Review

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Sykes
Customer Service Consultant (Former Employee) –  Peterborough, ON3 October 2017
The people who worked here were great, go to be first line for Rogers in customer service. The training was a great experience and the people who work there are great.
Pros
free lunches some days
Cons
long hours, poor management
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Very busy taking phone calls from customers
Customer Service Representative (Former Employee) –  Riverview, NB25 September 2018
Responding to customers of what they want for service, assist the customers in getting the correct service. Lots of help to help you out when your not understanding something. Hardest part was when customers were very unhappy with their services. Best part was working with great colleagues.
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Passable
Bilingual Customer Care (Current Employee) –  Guelph, ON13 September 2018
The most enjoyable part of my job with Sykes is that I get to be home with my kids and still work. I don't have to worry about commuting in bad weather or any of the other things those in regular office settings have to take into consideration every day.
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Overall rating

3.4
Based on 5,249 reviews
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Ratings by category

3.3Work/Life Balance
3.1Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.2Culture