Sykes Enterprises, Incorporated Employee Review

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call centre
Customer Service representative (Former Employee) –  Sydney, NS7 February 2018
answered phones to help people with their phones and any questions they had about there bill or phone. also called people about upgrades or overages on their bill.
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Great work environment
INBOUND AGENT (SUPERVISOR POSITION) (Current Employee) –  Sechelt, BC11 January 2019
Sykes is a good company to work for. Great management team as they respond promptly to any issues you have. Very comfortable to work from home. Provides benefits and employee assistant program.Pay is at min wage but you do save a lot as you don't have to commute.
Pros
Benefits, Great management team, Comfort of working from home
Cons
None.
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Fun
CSR - Customer Service Representative (Former Employee) –  Saint John, NB4 January 2019
This is a call center atmosphere, always the same, dealing with good and bad clients on a daily basis. You learned how to detect a persons mood and attitude in a matter of seconds. The management was good as they tried to make the stressful job more fun by having different contests and games happening, The hardest was dealing with and extremely irate customer. The co workers were the best part of this job.
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Overall rating

3.4
Based on 5,444 reviews
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Ratings by category

3.3Work/Life Balance
3.1Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.2Culture