Tele-Health RN (Current Employee) – Ottawa, ON – 28 August 2012
A typical day included making and receiving 30-60 calls per 8/10hr shift. Lots of overtime due to low staffing levels. Leadership skills are a must as I am normally a resource nurse and preceptor while doing my tele-triaging shifts. I have staff coming and asking clinical questions, policy questions, IT questions. I make sure the centre runs when the management is either too busy or not present on site. I think the redundancy is the hardest part of the job but with the other roles this balances out nicely. I love teaching and being in charge and helping all the staff from education to manager to floor nurses and seeing a progression in the right direction.
good schedule flexibility, professional environment, supportive team members, assisting patients with making health care decisions and promoting empowerment and autonomy.
long shifts, redundant type calls, work alone at night with no security
Other Sykes Enterprises, Incorporated Employee Reviews
Job Work/Life Balance
Customer Service Representative (Former Employee) – PH – 21 May 2018
It was fun when I worked there though I only worked for 6 months just because of the management at that time. If the management was good enough to treat their employees fairly I would have stayed there for a long time. But again this is just based on my experience, it is still based on how you deal with your own issues in the company