Sykes Enterprises, Incorporated Employee Review

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I would do it again
Representative Technical Support (Former Employee) –  Middleton, NS21 December 2017
Hi stress job.. did it for 3 years... Have to meet metrics. Have to follow script... very difficult when dealing with real human beings with cell phone problems. I enjoyed dealing with people. The management was great..

Good experience in general, would do it again.. But then again
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Other Sykes Enterprises, Incorporated Employee Reviews

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Ability to increase your typing skills, a decent enviroment and plenty of encouragement
Customer Service Representative (Current Employee) –  Miramichi, NB13 February 2018
No room for a salary increase, no way to climb the corporate ladder as it were, plenty of rewards for doing well at your job however such as a "Free Hot Drink Day" or a raffle.
Pros
Rewards, Auctions, Raffles, flexible hours
Cons
No way to advance your position, no raises or bonuses
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Great Training
Inbound Customer Service Representative (Former Employee) –  Saint John, NB12 February 2018
I really appreciated the fact that Sykes gave us a proper 6 weeks of training before they out us out on the floor. Once it was time to hit the floor we got to shadow call with experienced representatives.
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Overall rating

3.4
Based on 4,460 reviews
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Ratings by category

3.3Work/Life Balance
3.1Salary/Benefits
3.1Job Security/Advancement
3.1Management
3.3Culture