Representative Technical Support (Former Employee) – Middleton, NS – 21 December 2017
Hi stress job.. did it for 3 years... Have to meet metrics. Have to follow script... very difficult when dealing with real human beings with cell phone problems. I enjoyed dealing with people. The management was great..
Good experience in general, would do it again.. But then again
Other Sykes Enterprises, Incorporated Employee Reviews
Job Work/Life Balance
Liked my boss but they will fire you for their equipment failing
Customer Service Representative (Former Employee) – Victoria, BC – 15 February 2019
I was with the company for 2 years, loved my job and found that though it was easy for me to hit sales goals and regularly get above targets set I very soon ran into problems with the USB that was provided to run the virtual client. I had several replacement USB's sent to me and eventually they changed it to a box of sorts that was supposed to be more stable. I'd had trouble with the client disconnecting from the server, crashing and sometimes failing to load even with basic troubleshooting and escalations through tech support.
It was decided that the USB wasn't working for me and that I'd have a box sent out that should resolve the issues period. During a rough day with the USB I found out they'd tried to record a call (monitoring) but couldn't get anything because it wasn't connecting yet again. I had a good track record with sales, jump ons (when they needed people to do OT or to cover sick coworkers) including for an iPhone launch where I worked an 18, 14, 12 then an 8 hour shift on a long weekend, even won an iPad for most OT worked that weekend.
Well turns out because they couldn't record the call it was an automatic Call Avoidance, I tried to explain the problems I'd had and told them I could give them every ticket number and escalation number proving it was the USB and I was still taking calls not avoiding them. Nope fired, they don't care if THEIR stuff doesn't work it was my fault their USB was faulty.
Box arrived the next day and I had to decline the delivery. This company doesn't care if their stuff fails or is faulty you will be blamed and held accountable.more... That is how they work.less
Some managers are nice
Horrible equipment provided that has constant problems