Representative Technical Support (Former Employee) – Middleton, NS – 21 December 2017
Hi stress job.. did it for 3 years... Have to meet metrics. Have to follow script... very difficult when dealing with real human beings with cell phone problems. I enjoyed dealing with people. The management was great..
Good experience in general, would do it again.. But then again
Inbound Customer Service Representative (Former Employee) – Saint John, NB – 12 February 2018
I really appreciated the fact that Sykes gave us a proper 6 weeks of training before they out us out on the floor. Once it was time to hit the floor we got to shadow call with experienced representatives.