Sykes Enterprises, Incorporated Employee Review

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CUSTOMER SERVICE AGENT (Former Employee) –  Sydney, NS14 December 2017
I enjoyed working at Sykes, I would work double shifts with no issues. I was coached, was asked to move to another account with encouragement to apply for supervisor. this account failed and moved to another, I was promoted to supervisor on this account within 3 months. I had training and worked with ABAY. Sykes was a great place to work. I had worked at Sykes for approx. 18 months before being promoted.
Pros
great coaches
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Other Sykes Enterprises, Incorporated Employee Reviews

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Horrible
Technical Support (Former Employee) –  Barrie, ON7 August 2018
It was a work at home position, so the environment is comfy i guess. My manager was understanding and quite good at her job, however the work was terrible, the pay was dismal, training was awful and patchy, missing key details. and overall it was an unpleasant experience.
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Tough
Customer Service Consultant (Former Employee) –  Peterborough, ON31 July 2018
This was easily the hardest job I ever had. Working until midnight was a challenge and I would never want to work at a call centre again. The strict sales requirements were more than a challenge.
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Overall rating

3.4
Based on 5,050 reviews
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Ratings by category

3.3Work/Life Balance
3.1Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.2Culture