Sykes Enterprises, Incorporated Employee Review

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Working from home for Sykes is not a good idea.
Technical Support Representative (Former Employee) –  Toronto, ON22 November 2017
You have to buy all your own equipment, except for one cheap computer that they mail you. You must dedicate a whole room in your house to working for Sykes which wouldn't be that bad except there are no hours, they will give you about 10hrs per week, if you want more hours you must be willing to do "jump ons" which are unscheduled shifts with no notice, you must watch your emails for these jump on requests, then by the time you get all logged on and ready you will find that the shift has already been taken by someone faster!
Pros
work from home
Cons
no hours
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Very busy taking phone calls from customers
Customer Service Representative (Former Employee) –  Riverview, NB25 September 2018
Responding to customers of what they want for service, assist the customers in getting the correct service. Lots of help to help you out when your not understanding something. Hardest part was when customers were very unhappy with their services. Best part was working with great colleagues.
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Passable
Bilingual Customer Care (Current Employee) –  Guelph, ON13 September 2018
The most enjoyable part of my job with Sykes is that I get to be home with my kids and still work. I don't have to worry about commuting in bad weather or any of the other things those in regular office settings have to take into consideration every day.
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Overall rating

3.4
Based on 5,253 reviews
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3.3Work/Life Balance
3.1Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.2Culture