Sykes Enterprises, Incorporated Employee Review

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Working from home for Sykes is not a good idea.
Technical Support Representative (Former Employee) –  Toronto, ON22 November 2017
You have to buy all your own equipment, except for one cheap computer that they mail you. You must dedicate a whole room in your house to working for Sykes which wouldn't be that bad except there are no hours, they will give you about 10hrs per week, if you want more hours you must be willing to do "jump ons" which are unscheduled shifts with no notice, you must watch your emails for these jump on requests, then by the time you get all logged on and ready you will find that the shift has already been taken by someone faster!
Pros
work from home
Cons
no hours
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Great work environment
INBOUND AGENT (SUPERVISOR POSITION) (Current Employee) –  Sechelt, BC11 January 2019
Sykes is a good company to work for. Great management team as they respond promptly to any issues you have. Very comfortable to work from home. Provides benefits and employee assistant program.Pay is at min wage but you do save a lot as you don't have to commute.
Pros
Benefits, Great management team, Comfort of working from home
Cons
None.
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Fun
CSR - Customer Service Representative (Former Employee) –  Saint John, NB4 January 2019
This is a call center atmosphere, always the same, dealing with good and bad clients on a daily basis. You learned how to detect a persons mood and attitude in a matter of seconds. The management was good as they tried to make the stressful job more fun by having different contests and games happening, The hardest was dealing with and extremely irate customer. The co workers were the best part of this job.
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Overall rating

3.4
Based on 5,445 reviews
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Ratings by category

3.3Work/Life Balance
3.1Salary/Benefits
3.0Job Security/Advancement
3.1Management
3.2Culture