Technical Support Analyst (Former Employee) – Edmonton, AB – 6 April 2018
work from home technical support position management is full of apathy managers will not support employees terrible pay, minimum wage and they pay down to the second no support from management supply all your own materials
work from home
everything else aside from work from home is terrible at this company
Registered Nurse (Current Employee) – London, ON – 18 March 2018
I have worked here for a year and I do not like this job one bit. The only thing that makes it bare able is the fact that I work from home. You have difficult callers, and are forced to stick to a script and not able to use your nursing knowledge. The breaks are way too short for a 10 hour shift. It is an exhausting job! Call after call and no positive reinforcement from my manager. I don’t have anything positive to say about this job. The turnover is very high. 3 classes started after ours and more than half of them left. I would leave if I could find something else.
Work from home, decent benefits
Long hours, short breaks, isolating, too many more to name
Customer Service Representative (Current Employee) – Miramichi, NB – 9 March 2018
It was a wonderful place to work when ICT ran it. When Sykes took over we lost our 20 cent raise every 1000 hours, there is no incentive to work there. I met some wonderful friends while working there and have had some wonderful experiences with customers both on the phone and through chat.
Registered Nurse (Former Employee) – Etobicoke, ON – 1 February 2018
As an RN, this was the worst job I've ever had. First of all, you have to rush the caller who is already afraid and not feeling well, all because you have to keep your calls under a certain time frame. You must follow a script and you cannot deviate from their pathway. In other words, you are not encouraged or allowed to use your nursing judgement. They hire a group of people at one time, train them the way they want, and weed out the rest. Their feedback is punitive and I wouldn't recommend my worst enemy work there.
decent RN wage and benefits
There are too many to list, but parking was very expensive
Health Service Representative (Current Employee) – North Bay, ON – 26 September 2017
The stress outweighs the salary. I find myself experiencing panic attacks because of the high call volumes, the very loud environment and callers who are very rude. The monetary compensation falls very short for the amount of work that is expected. Management proves to be a cut throat environment, unable to trust the TL's and the Senior TL's.
CSR (Former Employee) – Home/field based – 15 September 2017
Pros: Decent (minimum wage) training.
Cons: Very stressful. "Skills" acquired are mostly non-transferable, as they pertain only to the idiosyncratic (and quite unreliable) systems used by the Sykes client. Complex systems to memorize, very poor pay. No benefits for 6 months. As mentioned in other reviews here, you are pressured to get the customer off the line in as little time as possible. I hated this job.
CSR Cable Repair (Former Employee) – Greater Sudbury, ON – 7 September 2017
The company was great to work for. They had training that was appropriate and paid. There was benefits available if you completed the required time. I personally didn't fit in with this job because it required a noise free environment and i recently had a baby.
Customer Service Representative (Former Employee) – Peterborough, ON – 9 August 2017
you listen to people complain about there bills and services. place ordered of new services and devices. People are amazing. Compensation not worth the stress. TMs are pretty cool. company closing in Peterborough
Customer Care Representative (Former Employee) – Peterborough, ON – 12 July 2017
Working at Sykes is great if you don't depend on it to pay hours as the work drops drastically during summer. management isn't too bad. environment is slightly difficult by being near parking garage and under movie theater.
Great People, Job requires great enthusiasm and patience
Customer Service Representative (Former Employee) – Miramichi, NB – 19 January 2017
Handle inbound calls, aiding customers with their troubles. able to converse when busy time slow down, but can be stressful when things get busy. Must have patience for those challenging calls. Always read what the clients provide Sykes.
Bilingual Legal Assistance Coordinator (Current Employee) – London, ON – 20 December 2016
Great experience working for the company since my start. Relevant benefits and great culture. Routine yet interesting work load Learned the many facets of legal world through customer service and data entry Management is highly educated and motivational Challenges are rewarding in learning and applying various insurance policies and legal applications. Enjoy the assistance provided to customers in their needs.
Flexible shift work, good camaraderie with employees
Customer Service Representative (Former Employee) – London, ON – 19 October 2016
Depending on the department you work in the environment is different. I was lucky enough to work on a Monday - Friday contract for an automotive company. The people are amazing, management is mediocre depending on who you are. Lots of favoritism in the department I worked in with respect to the Senior Manager. Benefits are good, pay not so much.
Customer Service Representative (Former Employee) – Peterborough, ON – 16 October 2016
This was one of my favourite places to work. Lots of people here were interesting, and fun to hang out with. Even work hours were entertaining as between calls someone was always willing to chat or play some cards.