Customer Care Representative (Former Employee) – Peterborough, ON – 12 July 2017
Working at Sykes is great if you don't depend on it to pay hours as the work drops drastically during summer. management isn't too bad. environment is slightly difficult by being near parking garage and under movie theater.
Online Chat Agent (Current Employee) – Miramichi, NB – 8 November 2014
2-hour flex start times are not the greatest idea, because this results in possibly having to work in the middle of the day, where you can not do much before or after the shift. But this is expected upon taking up a full-time position in a call center environment.
Besides the specific issues mentioned, working for Sykes is a great experience, where one would meet very interesting co-workers and even more interesting management and supervisors. In this job one would eventually learn more about the service you are trained to deal with. The hardest part of the job is also the easiest; working with the customers of the company you work for. These customers range from highly respected business owners to people like you (the agent), and can cause quite a bit of stress that one would eventually learn to deal with or work around. The most enjoyable part is your co-workers. The environment within the department one is placed in is a friendly environment, where friends are made and enemies are forgotten.
Client care representative (Former Employee) – Enterprise, NB – 17 June 2013
Achieving over 100% and above to objective in all sales targets • Attended Bell’s President’s Club and Gala trips for six consecutive years • Working with various customers’ accounts to analyze credit issues and resolve them. Modified and explain customer’s monthly bills (home phone, internet and TV). • Dealing with customer escalations and fixing the problem instantly if possible by communicating with other departments to make it a First Call Resolution • Winning back customers who had left Bell by illustrating Bell’s products, quality and overall value • Retaining existing customers by convincing them of Bell’s exceptional customer service and reliability • Assisting customers and multitasking using a wide range of bell tools and programs • Listening carefully to different concerns and adapting to each issue differently and accuretly • Listening to agent calls and coaching them on opportunities for improvements in all aspects; sales, customer service, and retention • Team Cordinator - assisting new agents with Bell product knowledge and tools as well as role play withing team and floor • Assisting managers Directors on floor - answering questions from the win-back and retention teams as well as speak to irate customers • Prime role for team – answering all product related questions as well as providing excellent selling tips for success
Client Care Representative (Current Employee) – saint john, nb – 16 August 2012
I enjoy the people that I work with and have made some amazing friends. The hardest part of the job is the fact that policys change from day to day, and no one tells us about the changes. The best part of the job was some of the people that we spoke to on the phone.