CUSTOMER SERVICE AGENT (Former Employee) – Sydney, NS – 14 December 2017
I enjoyed working at Sykes, I would work double shifts with no issues. I was coached, was asked to move to another account with encouragement to apply for supervisor. this account failed and moved to another, I was promoted to supervisor on this account within 3 months. I had training and worked with ABAY. Sykes was a great place to work. I had worked at Sykes for approx. 18 months before being promoted.
Customer Service Representative (Former Employee) – Sydney, NS – 14 November 2015
Would never work here again if they ever opened up another center in Sydney. Lady who did the scheduling at our center was so rude and you could never get any of the days you requested off. Managers were non existent, and no HR in the building. Hardest part of the job was walking in the door, as you knew nothing even after leaving training. I didn't enjoy working here.
Telemarketer (Former Employee) – Sydney, NS – 25 October 2015
It was a productive place, and some of the people there were good, but I didn't like that they let some people get away with anything jst because they are good at selling or they were just afraid to loose people
s2s agent,and outbound agent. (Former Employee) – sydney nova scotia – 15 July 2014
a typical day at sykes was getting clocked in loading up and hitting the phones. I learned alot while working at sykes, a big thing would be how to speak to customer's,and have the necessary patience to work with the customer. The managment was great always friendly and always there when needed. The co workers were all great the odd time you'd get a co worker who was obnoxious or rude but not often. the hardest part of the job was having the patience to deal with some situations. The most enjoyable thing about the job was speaking to hundreds of different people every day, and putting yourself in their shoes to help solve their problem.
All day long I do payroll duties, running reports, using excel spreadsheets, faxing, photocopying, scanning, running daily hours, filing, terming, using internet and other payroll related duties. I work with little or no supervision on a daily basis.
Bell Canada DMC (Former Employee) – Sydney, NS – 10 June 2013
My hours were 1-10pm, the training classes were a bit misleading but easy to adjust and get use to. Most managers were very approachable and knowledgeable about the job and always made you feel like you were a part of the team, but also a very good place to learn the fundamentals of customer service and how to treat a customer in order to have the best experience for both the customer and the company, but the hardest part of the job was definitely having to be sitting down in a chair for the majority of the day where as I'd like to be on my feet and more personal than a phone call with customers. The best part of my job was the people I worked with, very friendly, fun to work with which made the day so much better to have such a positive environment.
Amazing people, good pay, and not far from home.
Lunches and breaks weren't paid for, very little opportunity for advancement
customer service (Former Employee) – Sydney nova Scotia – 1 March 2013
While working at Sykes. Training was not bad was fun and made the job seem like its gonna be easy until a week in their training was down and we were basically thrown on the floor without much training. God forbid if we had to have our signs up for help. Waited forever for so called floor support. Even one day had a fight break one with a floor support throwing a garbage can at a supervisor. Its a very unprofessional company and the supervisors are horrible well not all their were two good ones. The hours were horrible and having to call off cause your actually sick is a hassle. Another there is the supervisors talk about you and yell at you as if you are a child. Out of all the jobs I've worked this one is far the worst one yet.
supervisors are rude. long hours short breaks ans horrible shift bids.
Customer Service Rep (Former Employee) – Sydney, NS – 28 May 2012
Typical day is usually an 8-10 hour shift, answering inbound calls. I learned a lot about the company I was working for. Management was alright for the most part. Coworkers were okay, a lot of them were cranky because of the long hours and stressful work. Hardest part of the job was the stressful long hours, dealing with complaints on every call and getting an average off 150 calls a day. Most enjoyable part was the money. If you worked all your shifts, you made 11.25 an hour. Excellent money.