Inbound Customer Service Representative (Former Employee) – Saint John, NB – 12 February 2018
I really appreciated the fact that Sykes gave us a proper 6 weeks of training before they out us out on the floor. Once it was time to hit the floor we got to shadow call with experienced representatives.
Maintenance Supervisor / Facilities Coordinator (Former Employee) – Saint John, NB – 19 February 2016
Come into work, check stock levels, make sure areas are cleaned that where supposed to be cleaned over night by the cleaner. Depending on the day, work on schedule for the next week(s), update stock to be ordered on a weekly basis. Was available throughout the shift to address any issues whether big or small. Looked after orders coming in for IT.
Client Support Specialist (Former Employee) – Saint John, NB – 18 November 2015
Most difficult was not having 2 consecutive days off together. Co-workers were excellent, enjoyed customers. Training was primarily self taught, but I enjoy challenge learning new skills. It was the most filthy physical environment; never have seen bedbugs but WHSCC had to investigate for fumigation of them
Customer Service Representative (Former Employee) – Saint John – 21 September 2015
Wasn't a bad place to work, the days were long, and the way the seating was made me feel disconnected from my co-workers. They did have a smoking hut that made me feel like they weren't prejudice towards smokers the way some places can be.
CSR (Current Employee) – Saint John, NB – 4 September 2014
Sykes Saint John is probably the worst call center to work for. If you want a day off, you need to have it in writing 3 weeks in advance. But even with that, the day before they can change their mind and refuse to let you have the day off. If you need to leave to get your kid early or even a doctors appointment, if you miss 29min+ it gets counted as a half day missed.
Management will lie to your face before you get hired... So when you actually start, then they will give you your offer letter. So your already working there and if you left a half decent job, your stuck with horrible shifts and poor working environment.
Customer Service Agent (Current Employee) – Saint John – 12 June 2014
Very good company to work for, always offering additional training to improve your interpersonal skills. I learned a variety of different software's, sales techniques, product information, and the overall satisfaction of helping a customer. Management are very personable people, they are not the type to just hide behind doors, co-workers are likes friends and family. This is a very high stressed job, abiding by 7 steps in a call flow as well as 7 different statistics to meet. Calls never come in the way you would expect so the call flow is very difficult to maintain. The most enjoyable part about the job is having friends to laugh with when there is time to relax and sit back.
Customer Service Representative/Sales (Former Employee) – Saint John, N.B – 27 May 2014
I enjoyed everyone there and it was a great work experience. This job really helped improve my customer service experience. I feel this job helped my people skills and with give me the experience I will need to get more customer service jobs.
Customer Service Representative (Current Employee) – Saint John, New Brunswick – 17 April 2014
Took calls every day assisting customers with their cell phone bills, added on travel features, changed price plans, adjusting charges that were invalid. I've learned a lot of patients dealing with all age groups and ethnicity and language barriers. I got along great with my collegues but due to the decrease in hours had no other choice but to find something with more guaranteed hours to support my family.
Bell Customer Service Representative (Former Employee) – Saint John, NB – 3 May 2013
A typical day at work is answering phone calls about billing all day long. I learned a lot about researching information and handling confidential information. Management unfortunately was usually to busy to help with anything and sometimes had to refuse customers opportunities to speak with them. Didn't get to know co-workers that well because you are on calls all day long and didn't have much time inbetween. The hardest part of the job was dealing with several irrate customers every day. The enjoyable part was helping kind customers who understood and did everything possible to make my job easier and to help them faster!
Long Hours, Mandatory Holidays or Over time, Not much Help from Management, Customers yell at you
Customer Service Representative (Current Employee) – Saint John, NB – 26 December 2012
The training was not what it should be we did not get any hands on training and when we got on the floor it felt like we were thrown to the wolveswork with a very friendly staff, but not very supportive
Client Care Representative (Current Employee) – saint john, nb – 16 August 2012
I enjoy the people that I work with and have made some amazing friends. The hardest part of the job is the fact that policys change from day to day, and no one tells us about the changes. The best part of the job was some of the people that we spoke to on the phone.