Sykes Enterprises, Incorporated
Sykes Enterprises, Incorporated Employee Reviews in Peterborough, ON
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The workplace housed many great individuals
Customer Service Representative (Former Employee) – Peterborough, ON – 27 December 2017
The workplace housed many great individuals, who were passionate about their work. The general attitude was cheerful, and many other incentives were provided.
Managers are good, but work is very stressful
CSR - Customer Service Representative (Former Employee) – Peterborough, ON – 31 August 2018
Do not apply to work for the client Rogers Communicagtions. Other clients of Sykes are likely much less stressful and demanding. You will end up working nights and weekends.
Pros
Great Supervisors
Cons
High Stress
Tough
Customer Service Consultant (Former Employee) – Peterborough, ON – 31 July 2018
This was easily the hardest job I ever had. Working until midnight was a challenge and I would never want to work at a call centre again. The strict sales requirements were more than a challenge.
Inbound Call Centre
Customer Service Representative & HR Assistant (Former Employee) – Peterborough, ON – 3 February 2018
Everyone works hard to perform for the client. Good training is provided with floor support. Ongoing pay raises and benefits. A good steady job, days and afternoon shifts.
Prouductive
Customer Service Representative (Former Employee) – Peterborough, ON – 3 October 2017
Busy, fast- paced environment
I learned a lot about the cell phone industry and policies
the workplace culture was very inclusive and appropriate amongst the staff
I learned a lot about the cell phone industry and policies
the workplace culture was very inclusive and appropriate amongst the staff
Pros
breaks
Cons
friendships
Sykes
Customer Service Consultant (Former Employee) – Peterborough, ON – 3 October 2017
The people who worked here were great, go to be first line for Rogers in customer service. The training was a great experience and the people who work there are great.
Pros
free lunches some days
Cons
long hours, poor management
Productive
Customer Service Representative (Current Employee) – Peterborough, ON – 11 September 2017
Sykes is a great place to work with many amazing people and opportunity's. Everyone takes there job seriously and makes sure to give the customer the best help and experience they can.
Serious work place.
Customer Service Representative (Current Employee) – Peterborough, ON – 10 August 2017
Very rewarding environment if one applies oneself to fulfill client's expectations. Demanding targets which I found are achievable. Interesting work place which changes constantly. Environment meets constant upgrade of media demands. Good training with assistance from support staff. Constant encouragement from management.
Pros
Very nice people to work with.
Cons
None.
call centre
Customer Service Representative (Former Employee) – Peterborough, ON – 9 August 2017
you listen to people complain about there bills and services.
place ordered of new services and devices. People are amazing. Compensation not worth the stress. TMs are pretty cool. company closing in Peterborough
place ordered of new services and devices. People are amazing. Compensation not worth the stress. TMs are pretty cool. company closing in Peterborough
Too few hours
Customer Care Representative (Former Employee) – Peterborough, ON – 12 July 2017
Working at Sykes is great if you don't depend on it to pay hours as the work drops drastically during summer.
management isn't too bad.
environment is slightly difficult by being near parking garage and under movie theater.
management isn't too bad.
environment is slightly difficult by being near parking garage and under movie theater.
Pros
It's work
Cons
Lack of hours.
Management was supportive
Customer Service Agent (Former Employee) – Peterborough, ON – 7 June 2017
Management was extremely supportive and helpful throughout the day.
Working with customers over the phone to solve any issues with bills, phones or account problems.
Working with customers over the phone to solve any issues with bills, phones or account problems.
great to work for
Customer Service Representative (Current Employee) – Peterborough, ON – 5 June 2017
lovely job, just not quite the job I was searching for. Very well managed, lots of incentives, and an overall easy job. Unfortunately a little too slow paced for my liking.
good people, no advancement
Customer Service Representative (Former Employee) – Peterborough, ON – 24 May 2017
It's a good work environment but there is not much room for advancement or pay increase which makes it less of a career choice for me. I enjoyed my time but ultimately left to go back to school.
Pros
Great people, made lots of friends.
Cons
Very demanding mentally for very little pay.
Laid Back Environment
Customer Service Representative (Former Employee) – Peterborough, ON – 24 November 2016
Sykes is an environment where there are a lot of the same people in the same situations dealing with relatively the same things. These are trained experts on how to not only deal with customer service interactions but how to deal with them benefiting yourself and the cx.
Pros
Freestyle Fridays
Cons
Too little care on some things
Terrible
Rogers Loyalty Customer Service Advisor (Former Employee) – Peterborough, ON – 21 November 2016
I will never work here again. Working dealing with billing is terrible. You constantly are getting yelled at and mistreated, not worth it with the little they pay you
Pros
its a job
Cons
long hours, mistreatment by customers
Fun Place to Work
Customer Service Representative (Former Employee) – Peterborough, ON – 16 October 2016
This was one of my favourite places to work. Lots of people here were interesting, and fun to hang out with. Even work hours were entertaining as between calls someone was always willing to chat or play some cards.
Pros
Full time, benefits
Cons
Lay offs, sending home early
Supportive team leaders
Customer Service Rep (Current Employee) – Peterborough, ON – 28 August 2016
Performed inbound customer service for mobile customers. The support staff provide useful methods for improving results and create a welcoming environment.
The most enjoyable part of the job is the positive environment created by coworkers and management.
The most enjoyable part of the job is the positive environment created by coworkers and management.
Pros
Good location
Cons
Software can be slow due to its age
resourceful
Customer Service Representative (Former Employee) – Peterborough, ON – 23 June 2016
Answer calls from customers who require help with billing in all areas of their account.
position can be very frustrating, not enough down time to process last calls
position can be very frustrating, not enough down time to process last calls
Pros
the people you work with
Cons
abuse that you take from customers