Customer Service Representative (Former Employee) – London, ON – 15 June 2017
working for Sykes made work fun. We had teams and completed against other teams with our AHT (average handle time) or call qualities or with our customer service and we would decorate our team area etc it would give a very positive and enjoyable work environment
Registered Nurse, Nurse Associate (Former Employee) – London, ON – 23 February 2017
e.The management team and all divisions are out for themselves and do not back up their nurses. This is a micromanaged company in which the dollars are far more important than customer care or employee health/welfare. Worklife balance is not considered at this workplace and you are stigmatized if you have any disabilities.
Exceptionally non-flexible in their staffing and scheduling, at most times you have to book your time off almost a year in advance and this still does not guarantee you will have your vacation when you wanted.
Because you're out of active hands on nursing, if you work for this company for an extended period is extremely difficult to get work afterward due to being out of practice. And no matter how long you work for the company or the excellent reputation you may have there, they refused to supply you with any type of reference when you leave.
Very cutthroat between staff and management is constantly breathing down your back with little support or encouragement.
There is no union, so if there's an issue it's impossible to resolve, because as previously mentioned, the management are out for themselves and never answer questions presented to them. Often skirting the original question and never getting back with responses.
After 12 years working with this company I have seen it ruin many nurses.
Can possibly go work from home.
Poor management, lack of support for the nursing staff, negative atmosphere, poor wages, poorly treated staff with disabilities
Bilingual Legal Assistance Coordinator (Current Employee) – London, ON – 20 December 2016
Great experience working for the company since my start. Relevant benefits and great culture. Routine yet interesting work load Learned the many facets of legal world through customer service and data entry Management is highly educated and motivational Challenges are rewarding in learning and applying various insurance policies and legal applications. Enjoy the assistance provided to customers in their needs.
Flexible shift work, good camaraderie with employees
Customer Service Representative (Former Employee) – London, ON – 19 October 2016
Depending on the department you work in the environment is different. I was lucky enough to work on a Monday - Friday contract for an automotive company. The people are amazing, management is mediocre depending on who you are. Lots of favoritism in the department I worked in with respect to the Senior Manager. Benefits are good, pay not so much.
Customer service (Current Employee) – London, ON – 15 January 2016
nice company but there is a lots to improve . salary is not the best , some friendly ppl .. not all of them still work there stability is there but you have to work hard , if they just raise the salary 14$ /h for bilingual is low
Customer Services Representative (Current Employee) – London, ON – 28 January 2015
Busy makes the day go by fast. There is always ongoing education. Lots of opportunity for advancement. There is also opportunity to move to other contracts. Wages are not that high but benefits are great, There are also incentives to encourage you to do better. Over all it is a great place to work.
Health Services Support Representative (Current Employee) – London – 15 December 2014
Triaging patients’ inbound calls to Telehealth Ontario and providing service referrals for health clinics if needed Receiving and properly logging absenteeism calls for Chrysler US & Canada, Metro Ontario, Canada Bread and others Processing donations for The Heart & Stroke Foundation and The Canadian Cancer Society Providing assistance and creating follow-ups for legal advice or referrals for clients all across Canada Maintaining required statistics as outlined in job description Mentoring new hire trainees and providing quick and accurate answers to questions