Sykes Enterprises, Incorporated
Sykes Enterprises, Incorporated Employee Reviews
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Fun
Customer Service Representative (Former Employee) – PH – 21 May 2018
It was fun when I worked there though I only worked for 6 months just because of the management at that time. If the management was good enough to treat their employees fairly I would have stayed there for a long time. But again this is just based on my experience, it is still based on how you deal with your own issues in the company
Telemarketing, Sales, Customer Service, Technical Support Job - Work From Home
Technical Support Representative (Former Employee) – Toronto, ON – 9 May 2018
This company is excessively unprofessional and at times unethical.
Your conscious will continually be stretched to the limit, especially when they ask you to mistreat senior citizens.
A very hard company to work for.
Management has no prior business experience and they handle issues on a crisis only basis.
I do not recommend this employer unless you have no other options.
Your conscious will continually be stretched to the limit, especially when they ask you to mistreat senior citizens.
A very hard company to work for.
Management has no prior business experience and they handle issues on a crisis only basis.
I do not recommend this employer unless you have no other options.
Pros
work from home
Cons
all else
Employees are priority
Technical Support Specialist (Former Employee) – Phillippines – 20 April 2018
SYKES provides support to top global brands and industry leaders, including companies under the Fortune 500 roster. We are proud to support global front-runners in the fields of communication and technology, financial services, healthcare, transportation, and leisure industries.
work from home technical support position
Technical Support Analyst (Former Employee) – Edmonton, AB – 6 April 2018
work from home technical support position
management is full of apathy
managers will not support employees
terrible pay, minimum wage and they pay down to the second
no support from management
supply all your own materials
management is full of apathy
managers will not support employees
terrible pay, minimum wage and they pay down to the second
no support from management
supply all your own materials
Pros
work from home
Cons
everything else aside from work from home is terrible at this company
work from home
Customer service representative (Former Employee) – Kelowna, BC – 1 April 2018
I loved working at Sykes cause it was from my Home
it was awesome to not have to travel to work or spend money on babysitter
the job was great helping customers with billing and getting new products ie cellphones home phone cable and internet
i would get about 60 calls a day or more it was fast paced and great made the day go by faster some days it was so slow that we would get offed to jump off the phones for the day because it was so slow
it was awesome to not have to travel to work or spend money on babysitter
the job was great helping customers with billing and getting new products ie cellphones home phone cable and internet
i would get about 60 calls a day or more it was fast paced and great made the day go by faster some days it was so slow that we would get offed to jump off the phones for the day because it was so slow
Pros
work from home
i made a lot of good friends there
Inbound customer service representative (Former Employee) – Miramichi, NB – 20 March 2018
it was very stressful but i was also fresh out of highschool, so any job would have been stressful due to the change. but it wasn't terrible due to teaching me the responsibilities of hard work and being an adult.
Pros
my co-workers and assisting people felt great.
Cons
sitting down for 8 hours a day was hard on my back.
Not a great place to work
Registered Nurse (Current Employee) – London, ON – 18 March 2018
I have worked here for a year and I do not like this job one bit. The only thing that makes it bare able is the fact that I work from home. You have difficult callers, and are forced to stick to a script and not able to use your nursing knowledge. The breaks are way too short for a 10 hour shift. It is an exhausting job! Call after call and no positive reinforcement from my manager. I don’t have anything positive to say about this job. The turnover is very high. 3 classes started after ours and more than half of them left. I would leave if I could find something else.
Pros
Work from home, decent benefits
Cons
Long hours, short breaks, isolating, too many more to name
Sykes
Customer Service Representative (Current Employee) – Miramichi, NB – 9 March 2018
It was a wonderful place to work when ICT ran it. When Sykes took over we lost our 20 cent raise every 1000 hours, there is no incentive to work there. I met some wonderful friends while working there and have had some wonderful experiences with customers both on the phone and through chat.
Sykes work @ home
Customer Service Representative (Current Employee) – Montréal, QC – 8 March 2018
Very unpleasant company from management to hr they harass you for everything and say people are treated equally .If you want my advise don't bother with this company. Managers and hr laugh at you and always call you with another 2 3 people on the call to make sure they cover themselves and your alone bring a lawyer .
Pros
Nothing everythig sucks
Cons
Sucks
They make an effort
Responsable des classes de formation (Current Employee) – Sherbrooke, QC – 8 March 2018
This company really tries to make the environment fun and inclusive. If you come in with a positive attitude and work hard there is definitely room for growth and promotions.
Pros
Free food
fun
Customer Care Representative (Former Employee) – National Capital Region – 1 March 2018
Everyone at the company was extremely friendly and engaging! They made me feel right at home from the first day. I would recommend applying here. Pros. Free food. Cons. Can get repetitive.
Soul sucking work and environment!
Customer Assistance Representative (Former Employee) – London, Ontario – 28 February 2018
This company SUCKS! Do yourself a favour and avoid them.
If you like to have every minute of your life monitored and be docked for being 1 minute late starting or 1 minute over on your break, then this is the place for you.
They will brow beat you into submission, or they will fire you. They do not like individuality. They want obedient drones, robots.......not human beings.
They can't pay me enough to put up with rude customers yelling at me and making unreasonable demands, and constant threats of being fired for silly reasons. Very stressful job!
I was fired out of the blue after 8 months with no real explanation/reason given. I had a meeting by phone with my supervisor 6 days before they fired me, and he told me he was happy with me and my work, and just keep doing what I'm doing.......go figure. That's okay though. They actually did me a favour because I was not happy there at all and wanted out. I was just waiting until I could find something else. Now I have all the time in the world to do so. Good riddance!!!
If you like to have every minute of your life monitored and be docked for being 1 minute late starting or 1 minute over on your break, then this is the place for you.
They will brow beat you into submission, or they will fire you. They do not like individuality. They want obedient drones, robots.......not human beings.
They can't pay me enough to put up with rude customers yelling at me and making unreasonable demands, and constant threats of being fired for silly reasons. Very stressful job!
I was fired out of the blue after 8 months with no real explanation/reason given. I had a meeting by phone with my supervisor 6 days before they fired me, and he told me he was happy with me and my work, and just keep doing what I'm doing.......go figure. That's okay though. They actually did me a favour because I was not happy there at all and wanted out. I was just waiting until I could find something else. Now I have all the time in the world to do so. Good riddance!!!
Pros
Work from Home
Cons
Everything else.
it will suck the life out of you
Customer Service Agent and Sales Associate (Former Employee) – Windsor, ON – 24 February 2018
Working for sykes was the most stressful and mentally draining job I ever had.
Yes you work from home it is like a virtual call center with the customers calling in. You work for a major telecommunications company assisting their customers with their accounts.
The issue is that the customers are horrible! They yell and scream at you and bully you into giving them a credit on their bill or free gb's on their plan.
you have 0 support when this happens and you are not allowed to stick up for yourself. If you do it is called a customer mistreat. The only time the managers will help is if the customers demands the manager or when they will be able to give the customer what they want otherwise you are on your own
You are expected to do 5 separate tasks (reconfirm email, voice ID, pitch, notes, resolution statement, reason codes) while on the phone with the customer and if you don't do those 5 things you are told about it.
Employees are rated all by statistics and ratings and if you didnt do well in one of those tasks all of your co workers can see that in the overall percentages.
Good luck ever getting a day off!!! Employees beg for others to take their shifts in an adobe room. Literally they beg, it's sad.
Your shifts are always the same with the same 2 days off in the middle of the week. But your start times vary.
Whenever there are changes you are never told ahead of time. You sign onto your shift and sometimes you notice the document but other times the customer tells you about the changes!!
Yes you work from home it is like a virtual call center with the customers calling in. You work for a major telecommunications company assisting their customers with their accounts.
The issue is that the customers are horrible! They yell and scream at you and bully you into giving them a credit on their bill or free gb's on their plan.
you have 0 support when this happens and you are not allowed to stick up for yourself. If you do it is called a customer mistreat. The only time the managers will help is if the customers demands the manager or when they will be able to give the customer what they want otherwise you are on your own
You are expected to do 5 separate tasks (reconfirm email, voice ID, pitch, notes, resolution statement, reason codes) while on the phone with the customer and if you don't do those 5 things you are told about it.
Employees are rated all by statistics and ratings and if you didnt do well in one of those tasks all of your co workers can see that in the overall percentages.
Good luck ever getting a day off!!! Employees beg for others to take their shifts in an adobe room. Literally they beg, it's sad.
Your shifts are always the same with the same 2 days off in the middle of the week. But your start times vary.
Whenever there are changes you are never told ahead of time. You sign onto your shift and sometimes you notice the document but other times the customer tells you about the changes!!
Pros
not a boring job
Cons
very bad communication, poorly structured environment, no work/life balance
Fun workplace
Customer Service Agent (Former Employee) – Philippines – 24 February 2018
We handle calls from the US, Customer service from different telcommunication company. Helping them with their bill inquiry.We also handled Technical problems with their phone lines
Ability to increase your typing skills, a decent enviroment and plenty of encouragement
Customer Service Representative (Current Employee) – Miramichi, NB – 13 February 2018
No room for a salary increase, no way to climb the corporate ladder as it were, plenty of rewards for doing well at your job however such as a "Free Hot Drink Day" or a raffle.
Pros
Rewards, Auctions, Raffles, flexible hours
Cons
No way to advance your position, no raises or bonuses
Great Training
Inbound Customer Service Representative (Former Employee) – Saint John, NB – 12 February 2018
I really appreciated the fact that Sykes gave us a proper 6 weeks of training before they out us out on the floor. Once it was time to hit the floor we got to shadow call with experienced representatives.
Inbound Call Centre
Customer Service Representative & HR Assistant (Former Employee) – Peterborough, ON – 3 February 2018
Everyone works hard to perform for the client. Good training is provided with floor support. Ongoing pay raises and benefits. A good steady job, days and afternoon shifts.
Terrible work environment
Registered Nurse (Former Employee) – Etobicoke, ON – 1 February 2018
As an RN, this was the worst job I've ever had. First of all, you have to rush the caller who is already afraid and not feeling well, all because you have to keep your calls under a certain time frame. You must follow a script and you cannot deviate from their pathway. In other words, you are not encouraged or allowed to use your nursing judgement.
They hire a group of people at one time, train them the way they want, and weed out the rest. Their feedback is punitive and I wouldn't recommend my worst enemy work there.
They hire a group of people at one time, train them the way they want, and weed out the rest. Their feedback is punitive and I wouldn't recommend my worst enemy work there.
Pros
decent RN wage and benefits
Cons
There are too many to list, but parking was very expensive
Worked for Rogers through Sykes
Rogers Cable Tech (Former Employee) – Home Based – 26 January 2018
Working from home with Sykes was a new experience for me, and I enjoyed it for the most part, the pay was great, and honestly good management....BUT they're way to naggy If you are 1 minute over your 10 min break, they nag, the TL's are nice but management is quick to give you "write ups" then constantly warn about termination..
If you dont say your scripts verbatim they nag... everything is a problem for them...
If you are sick and cant work, they still expect you to work..
Stress like that is not for employees, unless you want to be a slave...
honestly just hire robots to work for you...
If you dont say your scripts verbatim they nag... everything is a problem for them...
If you are sick and cant work, they still expect you to work..
Stress like that is not for employees, unless you want to be a slave...
honestly just hire robots to work for you...
Pros
Great Pay
Cons
If you work for them you'll rip your hair out
Work from home
Customer Service Representative (Former Employee) – London, ON – 15 January 2018
Sykes was a good company to work for, except for having to do overnight shift (11pm - 7am).
This company provided emergency roadside assistance for all of Canada, and Canadian members travelling in the U.S.
I learned a lot about the geography of Canada and really enjoyed helping the members get assistance as quickly as possible.
There is no "hard" part to this job as full training is provided and team leaders to help you manage each call.
This company provided emergency roadside assistance for all of Canada, and Canadian members travelling in the U.S.
I learned a lot about the geography of Canada and really enjoyed helping the members get assistance as quickly as possible.
There is no "hard" part to this job as full training is provided and team leaders to help you manage each call.
Pros
working from home
Cons
overnight hours