Sykes Enterprises, Incorporated
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Sykes Enterprises, Incorporated Employee Reviews
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You are truly alone
You are isolated with tremendous pressure to preform. In some cases you are give software to report issues and sell products that you have never used live before. The support process does not work. So-called mentors are not, they are condescending and you waste you time then get in trouble for taking too long.
They promise bonus that are unatainable unless you lie.
They promise bonus that are unatainable unless you lie.
Excellent
Able to give you work and life balance.
The work life here is to work together as one voice to represent our clients and provide the highest in customer service.
Personally satisfaction is achievable by the assistance services we are able to provide.
The work life here is to work together as one voice to represent our clients and provide the highest in customer service.
Personally satisfaction is achievable by the assistance services we are able to provide.
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Micromanagement at its worst
They let their client bully them into unreasonable expectations, then turn and bully their staff. They are supportive, but at the end of the day, your job is tantamount to doing the work of an air traffic controller having to manage 3 planes.
Pros
drug and dental benefits
Cons
unreasonable work intensity for minimum wage
A very stressful job (work from home)
I worked from home customer service agent. The training was intense but still did not really prepare us for going on the phones.
It was like a hit the ground running situation. It was hard to get trainers to help while on the phone with customers.
Very stressful.
It was like a hit the ground running situation. It was hard to get trainers to help while on the phone with customers.
Very stressful.
Supportive and Collaborative work envioronment
Sykes has a collaborative and supportive group of Team Leaders and coworkers. Most people working there have a team spirit abou them. Benefits and wages are good but I was not in favour of paying for parking. Break times were reasonable as were the hours of work. Employees are well trained even thought the division was in a state of transition. Over all a good place to work.
good managment and fun to work with
a very fun and competitive place to work with, pay scale is good and i love the training they provide they are always ready to help, working from home was great with them , would recommend sykes to everyone willing to work from home
Very Supportive of Workers
I had a medical issue while working which prevented me from continuing and I had to leave. Overall it was an excellent company to work for and they were very supportive during my employment with them.
Pros
Early leave if calls were slow and great benefits.
Cons
Too long before breaks.
productive and have a good quality of services
I learn a lot like how to help others with regards their concerns or problems why they call and I become a good problem solver
and for me it was a very good experience thanks to sykes
and for me it was a very good experience thanks to sykes
Pros
free lunch
Cons
long hours
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