Sykes Enterprises, Incorporated Employee Reviews
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Customer Care Associate (Current Employee) - Toronto, ON - 26 January 2023
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The most useful review selected by IndeedI don't have much to say except that it working from home is nice but the schedule is never steady , neither are the days off. It keeps changing all the time . You can only expect to get a preferred schedule and days off if your performance is good. It is very sales oriented.
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Employer doesn’t have employees interest at heart.
Customer Service Representative (Former Employee) - Surrey, BC - 31 January 2023
Poor management, not genuine and always giving employees the run around. Help is not consistent and answers are different depending on who you’re talking to.
Pros
Work from home
Cons
Bad work culture
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Insights into Sykes Enterprises, Incorporated
Areas for improvement
- Fair pay for job
- Sense of belonging
- Support from manager
stressful job
Customer Service Agent (Former Employee) - Toronto, ON - 13 January 2023
job is stressful, not for the faint of heart. most of management is unhelpful, unless you are their favourite. if this is only option shouldn't be here longer than a year.
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Fast paced busy and fun work environment with the flexibility of working from home
Technical Support (Specialist Chat/ Remote Support) (Current Employee) - Work from Home - 29 November 2022
a typical day at work is generally very busy with supporting Rogers residential customers with their issues ranging from internet to cable and home phone and plenty of opportunities to educate Customers and answer their inquiries. I've learned time management, multi-tasking and organizational skills to name a few. The working environment is a good mixture of fun and work most days. The most challenging part of my job is when things get really busy and hectic during outages and when we have a large queue of Customers waiting for support for several minutes or even hours sometimes. I'd have to say the most enjoyable part of my job is when I can help resolve the most frustrated Customers problems and make sure they're well satisficed and leave with a smile on their faces and with a good positive feeling ab out their experience with support and the company.
Pros
Work from home, flexible hours and opportunities for advancement.
Cons
Busy, hectic, stressful, wage limitations
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No social life
Customer Service Representative (Former Employee) - Montréal, QC - 25 September 2022
It's a good company if you want to pay your bills but not for a future option, HR is good but the managers are expecting a lot from you and they pay you the bare minimum
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Stressful work, very low salary
Customer Service Representative (Former Employee) - St. John's, NL - 22 September 2022
I didn't like at all working at that place, very low salary for what you do at work, only positive is supervisor or tms were good, training is really not enough
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Good work place if you have no job
RHP & Cable Tech Support (Current Employee) - Toronto, ON - 30 August 2022
Got the job when i had none. At first it was tough because you have to manage time on each call but with time became muscle memory. Great Coworkers who are friendly and assisting and the customers arent bad either. Cons- maintaining timed calls
Pros
Health coverage
Cons
AHT management
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Trop de controle
Agent service à la clientèle (Former Employee) - Wasaga Beach, ON - 14 July 2022
Trop de controle sur les employés. Par exemple, si on prend 31 min au diner, l’ordinateur se met à vibrer et sonner. C’est vraiment stressant. Beaucoup de retour si on ne vend pas assez de forfaits ou autres services/appareils offerts par l'entreprise. Vente à pression.
Pros
Contact avec l’equipe
Cons
Appels minutés
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compensation to tenured employees isn't fair compared to the new hired agents.
Customer Care Professional & Technical Support Agent (Current Employee) - Remote - 22 June 2022
compensation to tenured employees isn't fair compared to the new hired agents. management isn't easy to reach, the only good thing I can think of is that, sykes customers are somehow polite and nice.
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Horrible job
Customer Service (Current Employee) - Work at home - 15 June 2022
Expected to do upwards of 7 to 9 extremely different departments. Not knowing what call you were getting next for what dept...and expected to maintain metrics in all depts..great way to burn out good hard working long time employees ..
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Jobs at Sykes Enterprises, Incorporated
Unproductive and stressfull not worth it
Remote customer service (Former Employee) - Online - 9 June 2022
Worked in the remote division for a large communication provider. Co-workers were nice but the overall environment was very stressful. The pay was standard for remote workers at slightly above minimum wage, but all the responsibilities that came with the job was not worth the time or the degrading salary
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I've worked at Sykes just under 6 years
Team Leader (Current Employee) - Barrie, ON - 21 May 2022
Most of my experiences have been positive. I have nothing more to add. I've met some great people and some not so great. Where I currently work has so many people and I have made some forever friends.
Pros
I can work from home with my dog
Cons
Poor wages
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Great training and support team.. management however...
Work @ Home agent (Current Employee) - Remote - 12 May 2022
I can't compliment the train and support team enough. They really do a great job preparing you to take your first call. They then stick by you, great to see. However, management has some... interesting takes on what they have to actually pay you for. If the computer they provide fails or their systems fail... despite it being their fault, you won't necessarily be paid. I sadly can't recommend working there because of this.
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Yes please give me anxiety
Customer Service Agent (Current Employee) - Ontario - 28 April 2022
This place gave me anxiety customers are rude and Always yelling at you and then the senior agents don’t help and are very negative and take every opportunity they can to try and tell you what you’re doing wrong and look for a problems.
Pros
Work from home
Cons
To much work for lil pay
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Great opportunity to work from home.
Customer Service Representative (Former Employee) - Campbellton, NB - 6 April 2022
Was a great opportunity to work from home and acquire experience. The schedule fluctuated. Was great for keeping my children home while I worked. Just not enough income to stay employed with them.
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Good place to work
Team Lead (Former Employee) - Confidential - 3 April 2022
Good mngt. Good benefits and flexibility. Very faced based environment. Must be able to adapt to change. Like all call centers you get out of it what you put into it.
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Very fast space
Customer Service Rep (Former Employee) - Remote - 26 March 2022
I like team work, questions will be answered right away and no forcing at the job and I love Managers and my supervisor and my co-workers all been very helpful. It's very easy to work because will been trained very well.
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decent for first time WFH
Tier 1 Technical Support (Former Employee) - Work from Home - 14 March 2022
No work life balance, hard to even go to the doctors. Minimum wage, a lot of rules to follow making it hard to improve. loading tools isn't paid for. High stress. Job requirements change without notice
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It’s ok.
Technical Support Representative (Current Employee) - Remote - 14 March 2022
It was ok. At times demand of job doesn’t line up with the pay by any means. As long as you are able tackle fast paced quick to change situations you will do fine.
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ok place to work
CSR - Customer Service Representative (Former Employee) - Saskatoon, SK - 7 March 2022
Supports are helpful. but work can be stressful with volumes of calls. You are being micromanaged. Minimum wage for a very demanding jon.. it is good for experience though
Pros
helpful supports
Cons
long hours
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was ok
Technical Support (Former Employee) - Remote - 2 March 2022
A typical day at sykes requires you to work independently remotely and take calls. The call volume varies throughout the day. It's decent as a supplementary opportunity but limited if you're looking for full time/career advancement
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Ask a question about working or interviewing at Sykes Enterprises, Incorporated. Our community is ready to answer.Ask a QuestionOverall rating
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Ratings by category
3.2 out of 5 stars for Work/Life Balance
3.0 out of 5 stars for Salary/Benefits
3.0 out of 5 stars for Job security/advancement
3.0 out of 5 stars for Management
3.2 out of 5 stars for Culture
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