Sykes Enterprises, Incorporated
Happiness score is 35 out of 100
3.3 out of 5 stars.
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Sykes Enterprises, Incorporated Employee Reviews

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Canada401 reviews

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3.2Work-life balance

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Areas for improvement
  • Sense of belonging
  • Fair pay for job
  • General feeling of work happiness

Good

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Just like any other call centre sometimes the customers suck plain and simple. If you can't deal with that then this is going to be no difference. work from home is nice and the major reason why I applied. I've been working here for almost 3 years and still employed however changes to the management and constant changes to what we can and cannot do for the customers it does get trying at times.

Pros

Work from home

Cons

Heathcare, bad customers, lack support at times.
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Bzy work environment

Fast pacedGood training but when you actually start working,forget everything .Busy dayBreaks are minimal10 minutes30 minutesNo work life balance
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Fast-paced work culture

The training provided was excellent. It's a work from home job with emphasis on customer service. The hours fly by, however the management could do better at communication and being more responsive towards employees.

Pros

work from home

Cons

long hours
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Bad Training

I waited over a month to start the Training; and on the second day, the Trainer locked out anyone who was late! I understand that tardiness should not be tolerated, but as a past manager, I understand that life happens, and a little toleration is needed sometimes! I was only ONE minute late because my laptop had to do an update, ( I didn't get the work computer that was supposed to be delivered yesterday, and so I had to use my personal one, and didn't worry about the updates beforehand). When I tried to get in the adobe room, a message appeared that the Trainer has locked the room. This is day two of orientation, our training starts on Monday! Don't waste your time. The Trainer has a God-Complex, and if this is any indication of the Company as a whole, I'm glad that I didn't waste any more time!

Pros

Full time

Cons

Bad Training, low pay, have to supply your own monitor, and wait 6 months for benefits.
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Un modèle d'affaires non éthique, environnement de travail très stressant, des attentes irréalistes.

Do you like working under constant pressure, unable to genuinely help clients because the company only wants you to answer a big amount of calls instead, to avoid hiring more people so they can meet unrealistic call stats, provide an unethical-compromising quality service just to meet call stats? The company culture relies on fast and forward mentality, so many clients need genuine-attentive trouble shooting assistance but the company culture does not allow it, because when you have the needed time to help someone, you use critical thinking, something that is not allowed at Sykes, it is mass production, exhausting schedule with a break time used to log in and out, so, very little time is left for your pause, always rushing, taking insults from unhappy clients whose problems never get to be resolved because of the company needs to meet call stats, consequently employees must adhere to, in order to save their job. You get the picture, total unethical business model, very bad pay, little time provided for assimilating the training done under a very short period of time especially for the huge amount of information / knowledge required for one to master.

Pros

Group health insurance

Cons

Unethical business model
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hyper critical of performance

tell you to push sales then criticize handle time when you try to accomplish sales chats coming in 3 at a time and when systems/ programs were down it was nearly impossible to do credible job.

Pros

work get paid poorly

Cons

stress changing rules
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Great job with benefits

You train with real calls. They don't make you do something you don't want to do. You're there to answer phone calls so if you don't enjoy that, don't apply.

Pros

breaks, benefits, flexible schedule
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You are a number at best

unrealistic stats, ie 9 min calls for technical issues. 3rd written: fired. written up for things like not meeting 9 min limit, >3 sick days/year. Days off-impossible to get. You could be scheduled anytime during a 12 hour window each day, so your schedule could change every day by 3 1/2 hours. Only warning is as of 5 PM the day before, and you have to check yourself, To see if there have been any changes. Extreme hour reduction in January February and March.

Pros

Working from home

Cons

Unrealistic stats.
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Horrible Experience

I worked for Sykes for just short of 6 months. It was an easy hire process and interview and I was hired with many people at once. Two weeks of training did not prepare me for the storm of angry customers and lack of knowledge from staff and management. The lack of communication was at a peak and there was no sense of direction or incentive. I took phone calls for Chatr and did billing and tech help. On two incidents I was on the phone with customers for upwards of 2 hours and had to use the washroom. Both were emergency situations and upon putting a customer on hold to do so, I was told by multiple people in management to "hold it in". Both HR and the senior manager had no solution or help for this, taking it as a joke, and made my experience working here extremely uncomfortable and bad to the point where I had to resign. I was micromanaged and not given a chance to be heard or have any impact on the well being of any current and future employees who may incur the same situation as me. It was a good opportunity to work and have a job, but really had an adverse affect on my mental health and drove me to carry negative feelings outside of work. Anybody applying should be aware that this company has many things to work on in terms of communication, management, an basic humans rights (such as using the washroom). Horrible experience.

Pros

quick job pick up, work from home

Cons

poor scheduling, no communication, disregard employee complaints
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Garbage

This company did not care for its employees, only the bottom line! I asked for help several times as I have a disabled child and they couldn't have cared less!
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One of the worst places

The job itself isn't the problem you know the saying "no one quits jobs they quit bosses" Well that was the case here. In my experience as well as a few others who started work around the same time as me, the management team was unsupportive, rude and honestly a little power hungry.

Pros

jump offs

Cons

idk lol
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Misuses from employees

Low payment maximum work with a lot of pressure and doing business on employees don’t care about you just their own business. No work life balance, ridiculous
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This company is only in it for themselves.

They do not care about your wellbeing. I worked for this company for over 10 years there were no raise, no advancement. Its a great job if you don't care to advance or get paid for what you do.
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So glad I left

Worst company I’ve ever worked for. Leaders that would rather watch you fail instead of succeed, company expects you to be a machine instead of an employee, and constant toxic work culture.

Pros

Nothing

Cons

Everything
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Very stressful

Would not do it unless I need money to survive. The pace, requirements, and management don't sync. There is always technical issue and shifts changes frequently based on their needs.
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Dont do it

No money is worth working at Sykes.Terrible management, unrealistic goals, unhelpful smeswould not recommend. They don’t care about you or your wellbeing! They don’t care about actually helping customers they just want you to rush through a call and not care and put effort into helping.

Pros

The lunch room had biscuits

Cons

No help, unrealistic kpis, cared about your call time more than actually helping the customer.
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Not even worth it.

Worked here for almost 5 years. It has put me off of wanting to work in the same field due to the stress from customers, team leaders and the expectations of the company. They want you to sell on every call, even if it’s a 70 year old recent widow canceling their service, they’ll want you to at least pitch a tablet. The stress is nowhere near worth the pay. Shift bids are faulty. They definitely are not flexible and will not work with you.

Pros

Work From Home

Cons

Everything
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It is a great place to work.

You get to work from home. Employees are friendly and helpful. Team Leaders are friendly and helpful. Lots of learning too and access. And employees are always here to help you out.

Pros

Its quite at times

Cons

You get a salary cap. And months with no weekends off. And difficult members at times
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Very high stress level job, very fast paced, unrealistic goal set by the company, management does not help when needed, no benefit package

Sykes Enterprises is a third-party call centre that takes the calls for sales and customer service for Rogers communications. Sykes Enterprises is a work at home job. Sykes Enterprises puts very very unrealistic goals to their call centre representatives in terms of call time productivity sales offered etc. The management management is not helpful when you have a question they will simply tell you to look at nova document XXX you are then expected to review that nova document and hopefully the manager gave you the right nova document otherwise you need to go back to that manager and explain the situation again. There is no benefits package aside from a slight discount on Rogers products. When your Internet goes out and you are unable to work from home they tell you that you need to have better Internet or you will be terminated, I explained to my manager that I had Rogers high speed Internet and I asked my manager how am I expected to sell a product when it is not good enough to work for the company that sells the product. I never did get a response to that one. Oh yes and if you live in a apartment building and for any reason you need to leave the building I E fire alarm or they are spraying for pests the company expects you to continue working even though you have to leave your apartment. Really would love to know how you’re supposed to work and leave the apartment at the same time…

Pros

Able to work from home. Aside from that nothing

Cons

Your day will seem to go on forever, Unrealistic goals for their sales agents, Very high stress level, No benefits, Management does not help
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There are much better places to work

I worked here for several months before finding something better. Sykes is terrible. Customers are mostly okay, but some are horrible and you are not allowed to hang up on them, no matter what abuse they are hurling at you. They are a VERY old school type of call centre with strict metrics and a competitive analysis of you and your team is given weekly so you can feel bad about yourself and try to work harder. There is zero concern for employee mental health. If you need a break after a particularly abusive call, you will be told you can have two minutes and not a second longer. You are expected to take calls back to back without a second to breathe. Calls are expected to be brief, and supervisors will encourage you to hang up on elderly customers where the calls take longer. Supervisors will hound you, listening in on every single call if you’re not getting 10’s on all the metrics. This company has a massive turnover rate. They spend 4 weeks training groups, just to have so many quit. I don’t get their mindset. Why not treat the employees a bit better? Be a bit more understanding and give them a little room to breathe? There are many other better call/contact centres to work at.

Pros

Work from home.

Cons

Everything else.
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Terrible.

Training was ok, however, the “equipment” they sent was pure garbage and I was constantly being kicked out of the training room, which was very frustrating. No mentoring is given before you’re thrown onto the phones, expected to take back to back calls with no breathing time in between. I struggled with this and was publicly laughed at by a supervisor. I quit the day after the training was over. The stress wasn’t worth the low pay.

Pros

Work from home

Cons

Hours are terrible
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Overall rating

3.3

Based on 8,334 reviews
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Ratings by category

3.2Work/Life Balance
3.0Salary/Benefits
3.0Job security/advancement
3.0Management
3.2Culture

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