Met a lot of great co workers. The medical benefit is a great perk. A lot of over time yet when you are exhausted you are less productive.
Baggage service Agent (Former Employee) – Richmond, BC – 6 February 2019
A typical day at work for me was, dealing with diverse passengers. In general.
I have learned that every passenger has different scenarios and listening attentively makes once life easy and the passenger experience smooth.
In my opinion, when the management is out of rich to the general employee, not visible and reachable that is a problem. In my experience, there was a lot of errors in the payroll department. It was so frustrating at times to follow with your paystub all the time.
The culture needs some face lifting to do, I experienced different pool of airlines and I learned different cultures have different values, yet the management and also supervisors could have implemented the smooth harmonized communication amongst employees from diverse cultures and backgrounds.
The hardest part of the job was finding equipment to do your duty of the day. For instance literally, you have to fight amongst different pools of airlines agents to get the Golf Carts and Wheelchairs etc.
I enjoyed a great deal of learning different basic languages, hearing different human beings stories and learned from them. In some cases, the pool you work for can give you a chance to communicate directly with actual airline representatives and develop your skills of communication and also create a great network for future career choice one might have.
Medical benefit, free employee parking, unionized.
Polarized pools in some cases, absent of higher management presence, lack of encouragements for a hard working employees, etc