Swissport International Ltd. Employee Reviews

Sort by: Helpfulness | Rating | Date
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
My day at work
Customer servise (Current Employee) –  Toronto Pearson International Airport, ON20 June 2018
My day of work every day is different from arrival put bridge to the aircraft watching the ramp agent bring the container to the baggage room arrival hall or helping passenger looking the baggage on the belt every day is always something different example passenger always will like to complain small tiny thing even on arrival and as for departure my duty usually control the line or check in passenger but the most challenge thing to check in is document check becsuse if you dont check the right information and passenger with out the visa the company or the airline end up have to pay the find and what had I learn the most challenge thing in my 10 years I would say speaking to customer because there will be different kind of way you speak to regular passenger and senior passenger or economy class passenger and business class passenger is the voice of way you speak to them
At my workplace I meet all different kind of passengers or employee some of them can be very nice some can be very rude but I learn one thing if you nice to people people will nice back to you
The hardest part at my work place is to deal with crazy customer but most of cases end up can solve the problem because from my long term customer servise experience
The most enjoyable thing is to see all kind of customer meet different employee and see all different aircraft at work
Pros
Free coffee
Cons
Long hours
Was this review helpful?YesNoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Reveiw
Ramp Agent (Former Employee) –  Mississauga, ON18 June 2018
Working at this company wasn't all that pleasant but wasnt all that bad. The management wasnt good at all to be honest with you, but the job was pretty fair as your able take break and rest
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
no information I can currently share.
Payroll Administrator (Current Employee) –  Mississauga, ON7 June 2018
no information I can currently share. Helped expand my human resource knowledge to include payroll.
Enjoy the flex hours.
A lot of pressure and not enough hours in a work day, thus lots of over-time.
Pros
paid lunch; flexible hours; benefits
Cons
no room for advancement; favouritism bby management
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Good for a summer job
Ramp Agent (Current Employee) –  Toronto, ON6 June 2018
Once you punch in, you look at your shift's schedule.

Some days you get a well spread out day with a nice break for lunch, and others you get pounded with flights. Management don't care whether or not you've just finished 3 consecutive flights, they'll add another flight into your schedule if they deem that you "have enough" time to do it. At times a supervisor may pick you up after you finish a flight and take you straight to another one, no matter the weather.

Vehicles are a coin toss whether they work well or at all. You're lucky to even find some when it gets busy, and if not, you wait outside for the transporter to take you to your gate.

Coworkers are nice, fun to talk to. A lot of them are willing to work hard, whereas some tend to leave the heavy lifting to the new workers and minimum work.

"Picking" your schedule isn't what it sounds like. They give you a list of generated schedules, many of which have drastically different start times that seems inconvenient for most people. Although trading shifts could help if you're stuck with a inconvenient schedule due to low seniority

Hardest part of the job is watching supervisors sit in their vehicles while they watch you, and then rush you to avoid delays.
Pros
Fun coworkers, possibility of hilarious drama
Cons
bad management
Was this review helpful?Yes 2NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great job, company needs work
Ramp Agent (Former Employee) –  Montréal, QC4 June 2018
As a ramp agent, i loved doing the job!
The people were always angry at Swissport (every shift)
There are no advantages of getting your Airport Driver licence (except you do more work)
In the afternoons, there was never any equipment so before you can even do your flight, you had spend +1 Hour just searching for anything you can use

The company was always in disarray. Always short staff (meaning you do more work always).

Fun job but can be very challenging because it seems Swissport doesnt care.
Pros
Fun job, great gateway job into Aviation
Cons
Short staff, missing equipment
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great place with the beat team
Passenger Service Agent (Former Employee) –  Toronto, ON30 May 2018
Great place to learn about security and safety at work strongly recommended if you live close to the area or if you own a car.
Always offer a good place to work
Was this review helpful?Yes 1NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fun place to work
Ramp Supervisor (Former Employee) –  Toronto Pearson International Airport, ON17 May 2018
The airport is a fun place to work. And you meet new people. the work environment is great and there is a lot of downtime and its easy to move up in the company.
Pros
lots of down time
Was this review helpful?Yes 2No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Love what i was assigned to do....BUT
Ramp2 (Former Employee) –  Enfield, NS/ Halifax13 May 2018
The worse management I have ever worked with, supervisors are bullies and harrase workers., physically mentally . Don't waste your time on this place as you will leave very discussed. Very very poor union staff. These billing and harrassing was brought to main office. No one ever gets fired or even spoken too. Very ignorant to newbies. Very poor work place .
I learned that you trust no one, not even your union rep .I also learned that mangers didn't care about any of us . I quit...
Pros
Get uniforms
Cons
Needs people who kmow what they have to do.ie supervisors
Was this review helpful?Yes 5NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Great environment
Ramp Agent (Current Employee) –  Toronto, ON4 May 2018
Love to work for this company, they are responsible and care for your employees, satisfaction and pleasure doing what you love and with a great Company, cheers!
Was this review helpful?Yes 4No 2Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Not in touch with today's wages or employee moral
Tanker Driver/Aircraft Fueller (Current Employee) –  Richmond, BC24 March 2018
The management structure leaves much to be desired. In an effort to build redundancies within, no one takes the position of leadership. Rather the team has no idea and is in a state of confusion. The right hand has no idea what the left is doing.
Pros
Unionized
Cons
Us versus them mentality.
Was this review helpful?Yes 5No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Fast pace
Seasonal - Customer Service Representative (Former Employee) –  St. John's, NL9 March 2018
Very fast pace environment. Things are a little unorganized within the company, but overall good training and friendly staff. Worked for this company twice and the second time around was much better.
Was this review helpful?Yes 7NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
I like working under Aircrafts and there is perfect team works there
Ramp Agent (Current Employee) –  Montréal, QC4 March 2018
It’s easy to have the job put you have to cross many exams it won’t be hard and you have to be careful because you safety is first and the people around you you have to be so careful when you do every single thing .
Was this review helpful?Yes 5No 6Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Hard word when your busy but allow you to relax when you have downtime
Chief Shop Steward (Former Employee) –  Edmonton, AB3 March 2018
Hard place to work due to inclement weather . due to the type of work you can learn alot of transferable skills that will help you move top other departments. Management is good but very complacent in the positions held and therefore are not interested in change . The most enjoyable part of the job was knowing you could flight on stand-by when you showed up and worked when it was tough weather for all.
Pros
Down time you are allowed to go to full gym help encourage fitness
Cons
Extremely bad weather in winter and heat in summers as well as shift work .
Was this review helpful?Yes 2No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
potentially great place to work always something new to do or learn.
Manager on Duty (Former Employee) –  Vancouver, BC3 March 2018
Swissport is a very large company world wide but the management style has to change or they will continue to lose ground to their competition who have made great gains lately . As a large company they have potential for advancement and innovation but these things seem to not be their priority and it shows in the lose of business to other companies.
Pros
large company with chances for advancement
Cons
long hours with not much chance to change .
Was this review helpful?Yes 2No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Overall a great company
Grooming Assistant (Former Employee) –  Montréal, QC25 February 2018
Productive and fun workplace. Enjoyed my time there. Easy learning. Good Salary. Lovely co workers and atmospere. I enjoy the airport. I was good at what I did.
Was this review helpful?Yes 6No 5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
pax
Passenger Service Agent (Current Employee) –  Richmond, BC23 February 2018
The job is fun. When you know the system you get more change to go else. But pay is pretty low. but just need experiences is good for career. co-worker is nice.
Was this review helpful?Yes 5No 3Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Je ne recommande pas cet emploi.
Customer Service (Former Employee) –  Quebec City, QC16 February 2018
L'équipe de travail à l'aéroport de québec était super! Cependant, le patron n'est pas flexible sur les heures et l'échelle salariale est très nulle. Il est presque impossible d'augmenter de salaire même si cela fait plusieurs années que tu travailles la Que tu aies une famille ou que tu sois aux études, il est impossible d'avoir de congés ou d'enlever une journée de travail pour te consacrer à tes études. L'emploi est génial mais le patron laisse vraiment à désirer.
Pros
Équipe merveilleuse
Cons
Patron et échelle salariale
Was this review helpful?Yes 2No 1Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Travail agréable
Agent grooming (Current Employee) –  Aéroport de Montréal15 February 2018
Travail pour pouvoir payer son loyer, manger, sortir avec des amis, mais salaire pas assez suffisant pour une famille
Was this review helpful?Yes 3NoReport
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
Lots to learn and never gets boring
Agent/Lead (Current Employee) –  Vancouver, BC13 February 2018
-Job never gets boring
-Hardest part of job is dealing with problems you never encountered before in a timely manner
-Enjoyable part of job is the satisfaction of learning about aviation through work and getting flight benefits
Was this review helpful?Yes 7No 5Report
Job Work/Life Balance
Salary/Benefits
Job Security/Advancement
Management
Job Culture
fun workplace
Passenger Service Agent (Current Employee) –  Dorval, QC12 February 2018
It is a fun workplace for students looking for a part time job. You have to be ready to work long and unusual hours such as 02:00 to 14:00 (really early in the morning). The salary is not high enough for the job and responsibilities you have but if you really enjoy doing your job, the salary is not that important. The most enjoyable part of the job is to be able to have lots of fun while you do your work. The supervisors are amazing and funny people to work with and everyone is very friendly.
Pros
if ever you travel with the airline you work with, your ticket could potentially get upgraded.
Cons
long hours, no flight benefits
Was this review helpful?Yes 4NoReport
Claimed Profile

Want to know more about working here?

Ask a question about working or interviewing at Swissport International Ltd.. Our community is ready to answer.

Ask a Question

Overall rating

3.4
Based on 2,328 reviews
5581
4619
3630
2232
1266

Ratings by category

3.3Work/Life Balance
3.0Salary/Benefits
3.1Job Security/Advancement
3.0Management
3.3Culture