I worked in Admin. Very nice place to work. I loved my bosses. Great work life balance. They do have an education program for employees. They may not be perfect, but they are working on making it better.
Customer servise (Current Employee) – Toronto Pearson International Airport, ON – 20 June 2018
My day of work every day is different from arrival put bridge to the aircraft watching the ramp agent bring the container to the baggage room arrival hall or helping passenger looking the baggage on the belt every day is always something different example passenger always will like to complain small tiny thing even on arrival and as for departure my duty usually control the line or check in passenger but the most challenge thing to check in is document check becsuse if you dont check the right information and passenger with out the visa the company or the airline end up have to pay the find and what had I learn the most challenge thing in my 10 years I would say speaking to customer because there will be different kind of way you speak to regular passenger and senior passenger or economy class passenger and business class passenger is the voice of way you speak to them At my workplace I meet all different kind of passengers or employee some of them can be very nice some can be very rude but I learn one thing if you nice to people people will nice back to you The hardest part at my work place is to deal with crazy customer but most of cases end up can solve the problem because from my long term customer servise experience The most enjoyable thing is to see all kind of customer meet different employee and see all different aircraft at work
Ramp Agent (Current Employee) – Toronto, ON – 6 June 2018
Once you punch in, you look at your shift's schedule.
Some days you get a well spread out day with a nice break for lunch, and others you get pounded with flights. Management don't care whether or not you've just finished 3 consecutive flights, they'll add another flight into your schedule if they deem that you "have enough" time to do it. At times a supervisor may pick you up after you finish a flight and take you straight to another one, no matter the weather.
Vehicles are a coin toss whether they work well or at all. You're lucky to even find some when it gets busy, and if not, you wait outside for the transporter to take you to your gate.
Coworkers are nice, fun to talk to. A lot of them are willing to work hard, whereas some tend to leave the heavy lifting to the new workers and minimum work.
"Picking" your schedule isn't what it sounds like. They give you a list of generated schedules, many of which have drastically different start times that seems inconvenient for most people. Although trading shifts could help if you're stuck with a inconvenient schedule due to low seniority
Hardest part of the job is watching supervisors sit in their vehicles while they watch you, and then rush you to avoid delays.
As a ramp agent, i loved doing the job! The people were always angry at Swissport (every shift) There are no advantages of getting your Airport Driver licence (except you do more work) In the afternoons, there was never any equipment so before you can even do your flight, you had spend +1 Hour just searching for anything you can use
The company was always in disarray. Always short staff (meaning you do more work always).
Fun job but can be very challenging because it seems Swissport doesnt care.
The worse management I have ever worked with, supervisors are bullies and harrase workers., physically mentally . Don't waste your time on this place as you will leave very discussed. Very very poor union staff. These billing and harrassing was brought to main office. No one ever gets fired or even spoken too. Very ignorant to newbies. Very poor work place . I learned that you trust no one, not even your union rep .I also learned that mangers didn't care about any of us . I quit...
Needs people who kmow what they have to do.ie supervisors
Tanker Driver/Aircraft Fueller (Current Employee) – Richmond, BC – 24 March 2018
The management structure leaves much to be desired. In an effort to build redundancies within, no one takes the position of leadership. Rather the team has no idea and is in a state of confusion. The right hand has no idea what the left is doing.
It’s easy to have the job put you have to cross many exams it won’t be hard and you have to be careful because you safety is first and the people around you you have to be so careful when you do every single thing .
Hard word when your busy but allow you to relax when you have downtime
Chief Shop Steward (Former Employee) – Edmonton, AB – 3 March 2018
Hard place to work due to inclement weather . due to the type of work you can learn alot of transferable skills that will help you move top other departments. Management is good but very complacent in the positions held and therefore are not interested in change . The most enjoyable part of the job was knowing you could flight on stand-by when you showed up and worked when it was tough weather for all.
Down time you are allowed to go to full gym help encourage fitness
Extremely bad weather in winter and heat in summers as well as shift work .
potentially great place to work always something new to do or learn.
Manager on Duty (Former Employee) – Vancouver, BC – 3 March 2018
Swissport is a very large company world wide but the management style has to change or they will continue to lose ground to their competition who have made great gains lately . As a large company they have potential for advancement and innovation but these things seem to not be their priority and it shows in the lose of business to other companies.
Customer Service (Former Employee) – Quebec City, QC – 16 February 2018
L'équipe de travail à l'aéroport de québec était super! Cependant, le patron n'est pas flexible sur les heures et l'échelle salariale est très nulle. Il est presque impossible d'augmenter de salaire même si cela fait plusieurs années que tu travailles la Que tu aies une famille ou que tu sois aux études, il est impossible d'avoir de congés ou d'enlever une journée de travail pour te consacrer à tes études. L'emploi est génial mais le patron laisse vraiment à désirer.
Agent/Lead (Current Employee) – Vancouver, BC – 13 February 2018
-Job never gets boring -Hardest part of job is dealing with problems you never encountered before in a timely manner -Enjoyable part of job is the satisfaction of learning about aviation through work and getting flight benefits
Passenger Service Agent (Current Employee) – Dorval, QC – 12 February 2018
It is a fun workplace for students looking for a part time job. You have to be ready to work long and unusual hours such as 02:00 to 14:00 (really early in the morning). The salary is not high enough for the job and responsibilities you have but if you really enjoy doing your job, the salary is not that important. The most enjoyable part of the job is to be able to have lots of fun while you do your work. The supervisors are amazing and funny people to work with and everyone is very friendly.
if ever you travel with the airline you work with, your ticket could potentially get upgraded.