Sutherland Employee Reviews

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Hard stressful place
Technician care consultant (Current Employee) –  Windsor, ON16 April 2018
While it may be very easy physically this is the hardest emotional job I've ever worked very stressful getting screamed at for a living. And they offer it seems only side ways advancment as I've practically worked in every dept
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Don't you dare work here!
Customer Care (Former Employee) –  Windsor, ON14 April 2018
-You will be belittled by your team manager for not making sales.
-You will be kicked out if you don't meet sales targets.
-You will be verbally and emotionally abused by AT&T customers.
-You will be working under constant stress due to the unrealistic metrics by Sutherland.
-SUTHERLAND WILL STEAL ALL OF YOUR COMMISSION MONEY.
Pros
There is not a single good thing about this place
Cons
Every single thing about this job
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Sutherland
CUSTOMER SERVICE/INBOUND SALES (Current Employee) –  Windsor, ON12 April 2018
I signed on as just customer service then everything changed to sales, will fire you if you cant do sales even if you weren't made aware of having to sell. Is not understanding if you have children.
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Do not work here
Customer Service Representative (Former Employee) –  Windsor, ON11 April 2018
Sutherland management will steal your commission and there is not a single thing you can do about it. Where is the proof that you made those sales? Where can you find your yield rate? Sutherland is notorious for the mistreatment of their workers. Stay away from this crummy place!
Pros
Absolutely none
Cons
Everything...
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AT&T Customer Care
Customer Service Consultant (Former Employee) –  Windsor, ON6 April 2018
The managers at AT&T Mobility are repulsive and insidious. They will push you to make a lot of sales and in turn they will steal all of it. This is one of the many bad things about Sutherland, the list goes on. Sutherland gives you the illusion that it has a great workplace by hosting interactive events with Sutherland workers, but it's a big facade. Sutherland will use you to hit specific metrics and they will eventually kick you out.
Pros
Instant hire (lol)
Cons
The managers, the client
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a lot of pressure from the management
Technical Support Consultant (Former Employee) –  Windsor, ON5 April 2018
too much pressure from the management and they do not recognize employees' achievements so easily however hard-working you might be. usually many employees get stressed from the back to back calls and sometimes from rude customers plus harsh management.
Pros
good working environment
Cons
too much pressure from the management and they do not recognize employees' achievements so easily, however hard-working you might be.
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Inbound Sales Representative
Inbound Sales Representative (Current Employee) –  Windsor, ON27 March 2018
You pickup a call from an AT&T customer. They are irate because of the all prorated charges on their bill and all the other hidden fees they were never told about when purchasing an AT&T product, the customer proceeds to moan and complain about AT&T. After the customer lets out their frustration, you are expected to sell this customer DTV. Somehow after all of this, Sutherland management actually expects you to a make sale. The sales tactics most team managers have are pretty stupid, they actually think repeating a generic sales pitch every call will result in sales (most calls are from frequent callers.) If you decide to take on this job, you are guaranteed to be treated like trash by both the customers and Sutherland management.
Pros
Trash talking AT&T with customers
Cons
nil
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Easy job with good benefits bt high turnover
Inbound Low-Income Customer Representative (Former Employee) –  Windsor, ON26 March 2018
The basic responsibilities of the job are easy but the problem is some times the dealing of costumer on the phone that arrive frustrated and take their frustration on the employees
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Do not work there
Call center representative (Former Employee) –  Windsor, ON23 March 2018
It's a horrible place to work. Absenteeism is pretty bad because the job is entirely too stressful. Managers actively work to deny bonuses and keep people down.
Pros
None
Cons
It's a horrifying place to work. Gave me chest pains.
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It's a job. You do the work, you get paid.
Consultant (Former Employee) –  Sault Ste. Marie, ON20 March 2018
I don't hate Sutherland, I'm neutral on the subject. It's honest enough work, with dependable if somewhat low pay. Not so fun being yelled at by ignorant Americans, but that's just the industry.
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Sutherland - Sales Department AT&T
Customer Service Rep (Current Employee) –  Windsor, ontario9 March 2018
This place is so bad. Everything about the job sucks. The management, the calls, the workplace atmosphere. Stay away from this place, no one needs this amount of toxicity in their lives.
Pros
Nothing LOL
Cons
Everything
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Sutherland - AT&T Mobility (Customer Service Rep)
Customer Service Rep (Former Employee) –  Windsor, ON9 March 2018
Sutherland is a very depressing and toxic place to work. Sutherland treats their employees horribly. The workplace environment is very unprofessional. The calls are back to back, and generally the nature of these calls are very stressful. You are expected to upsell DirecTV to customers who are struggling to pay their bills. Sutherland makes this job position unbearable due to the lunacy of the management.
Pros
There are no pros
Cons
Pretty much everything
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Wish I didn't get fired from here.
Technical Support Representative (Former Employee) –  Sault Ste. Marie, ON9 March 2018
The two hour selections for part time and full time are good. The Pay is good and the benefits are that of a full office job. Job advancement is very easy but you could get fired for swearing on the phone by mistake.

Management seemed kinda diverse, both good and bad apples. There was a strong community in the more veteran employees.

If I went for part time employment with my current work ethic, I would definitely be able to hold this job fine but there is a possibility I could get fired for a mistake. There is often difficult customers and there are factors in your work that are being rated and will effect your job.

If you can manipulate your customers (yes, be the social engineer.) and are motivated to learn how to use the software to help them, you should have a more smoother time.

My suggestion is drop the empathy act, tell your employees they will have to use social engineering tactics and tricks on customers. it will make a much more pleasing experience for the customer and a much more managing environment and perspective for the employee.
Pros
Good hours, Semi Office Environment in a Secure Building. Optional Community, easy Advancement, good pay and benefits.
Cons
Bad members in management occasionally. Heavy penalty on swearing by mistake..
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Working at Sutherland
Sr. Consultant (Former Employee) –  Windsor, ON6 March 2018
This job was enjoyable when speaking to customers over the phone and assisting with the regular functioning of the call centre. The job required alot of multitasking
Pros
overtime offered
Cons
no job security
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Overall Poor
Customer Service Representative/Sales Consultant (Former Employee) –  Windsor, ON4 March 2018
If you look at Sutherland as a full time job with benefits in a poor economy, then temporarily you will be satisfied. The issues comes down to the availability of upward mobility. It is a call centre, and once you have mastered your skills on the phones, that is still where you shall expect to remain at the same position and pay level until you find a more fulfilling career.
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Horrible
Ontario (Former Employee) –  Ontario28 February 2018
Just pure garbage horrible hr forget working here if you have a family or a life outside of non stop calls all the time if you have issue hr overlooks them
Pros
Was more than minimum wage but not now
Cons
Long hours horrible recognition
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Productive
AT&T Mobility Consultant (Former Employee) –  Windsor, ON23 February 2018
Very fast paced environment. Provides training which is very helpful. Managers are nice. Sales oriented. Potential to grow within company. Decent hours.
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Sutherland
Customer Service Representative (Inbound Sales) (Former Employee) –  Windsor, ON20 February 2018
A great work environment provided an opportunity to strengthen sales skills. Provided training in excel and customer service. Work together as team player
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Competitive and active environment
AT&T Mobility Customer Service Representative (Former Employee) –  Windsor, ON18 February 2018
A fast-paced environment with plenty of employee benefits for meeting goals.

An average work day consists of commuting with new and existing customers to meet their needs and assist in managing accounts.
Pros
Good medical benefits and potential bonuses
Cons
Long hours, steep learning curve
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Unskilled Worforce
Technical Support Trainer (Former Employee) –  Windsor, ON16 February 2018
I had a good experience when I first started at Sutherland. I was part of a new program that promised to lift employees to allow them to succeed. However, filling seats became more important that quality and the bottom line won out, so that we almost got shut down by a client and the higher powers that be. From there things just got worst: we were always underpaid, understaffed and overworked, but at the end we also had to feel like whipped dogs while management made questionable decisions on how to motivate unskilled workers who make the good employees want to tear their hair out.
Pros
Benefits, Pay, Hours
Cons
No work/life balance, no real advancement, no say in anything, unskilled workforce
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Overall rating

3.6
Based on 4,530 reviews
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