Sutherland Employee Reviews

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5.0
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Great workplace
Tech s (Former Employee) –  Sault Ste. Marie, ON19 February 2019
The great experience of being around a social workplace and gaining the knowledge of technical support, troubleshooting, problem solving. Would recommend anyone to start their technical career at sutherland
Pros
Benefits, hours, and experience
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1.0
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More like SUFFERLand
Tier 1 Technical Support (Former Employee) –  Windsor, on12 February 2019
Imagine punching in to a job that has a very inconsistent schedule every single week, just to get called racist names by random strangers on the phone because of their own incompetent actions or lack of self awareness.

Then as you grit your teeth and continue to help them, you've got computers that can barely handle the programs that are haphazardly installed onto them, crashing all the time, and an overall work environment full of tired people who want absolutely nothing to do with helping you.

They will screw up their own simple duties, and then throw the blame on you, and there will be absolutely nothing you can do about it.

The pay is also abysmal, and the turnover is one of the worst I've ever seen.

Only take this job if you're absolutely desperate, or just need something to waste/fill your time for the next 60-80 days. Do not expect to advance past the 90 days minimum.
Pros
Training period is easy money
Cons
Absolutely everything else
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3.0
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Laid back
AT&T Business Resolution Specialist (Former Employee) –  Sault Ste. Marie, ON22 January 2019
Great place to work if your laid back and dont like Managers breathing down your back every 5 mins, need to have thick skin and not let customers get to you
Pros
Laid back
Cons
Mentally exhausting
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3.0
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Nothing to really add
Customer Service Representative (Former Employee) –  Sault Ste. Marie, ON16 January 2019
The job was interesting and rewarding in the sense of pride you feel after being to help someone with resolving their concerns and often giving assurance that someone was there to help them.
Pros
Na
Cons
Na
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3.0
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Sutherland can be a great place to work
Team Leader / Night Time Supervisor (Former Employee) –  Sault Ste. Marie, ON16 January 2019
It is often difficult to advance whether one has education, potential, drive and ambition. Call Center jobs are often low advancement opportunities wrongly called careers by recruiters.
Pros
Warm inside work sitting on your behind if you like that
Cons
Low wages, lack of exercise, lack of opportunities for advancement.
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5.0
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Environmet
Bilingual Team Leader (Current Employee) –  Leader, SK15 January 2019
- Outstanding Place
- Customer Services to a Next level
-Excellent Group of management
-Proper Resolution Interaction Demonstration
-Hold Accountability above 90%
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3.0
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Customer Service/Dell & Gateway Computers
Customer Service Agent (Former Employee) –  Sault Ste. Marie, ON15 January 2019
Incoming calls on how to troubleshoot issues related to hardware and software on the Dell and Gateway computers. I was also able to sell software, hardware and whole computers.
I learned how to listen to a clients issues to point them in the best direction for a solution.
The culture in the work place was fun, engaging and enjoyable.
The hardest part of the job was when a customers hard drive failed and lost all their files and I was not able to recover them.
Most enjoyable part of my job was teaching/educating the clients so they can fix their own small issues on their own.
Pros
benefits
Cons
temporary, campaigns/contracts lost
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5.0
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customer representative
Customer Service Representative (Former Employee) –  Windsor, ON11 January 2019
Each day you have to attend calls and sometimes you have to deal with angry customers. So that time i listened to the customer till end and tried to calm himself down and appolized for such inconvenice, then i looked into his profile and tell him what was the issues was and why he was charged with extra money. as he travelled overseas so he was charged for roaming services.

You should have pateince with positive attitude.

managment eas nice and understanding.

friendly enviornment and helpfull

handle every type of customers.

easy and fun loving job
Pros
free coffee
Cons
no overtime
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4.0
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Great Work Environment
Administrative Support (Current Employee) –  6 South Camp Road, Kingston CSO8 January 2019
I assist overseas clients and local senior managers. Provide lunch menu, make coffee tea and provide any assistance need. My immediate manager is a dictator however, working with other manager has been a great experience.
Pros
Provide time for me to attend school
Cons
not challenging enough
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2.0
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Overall decent desk job
Call Centre Representative (Former Employee) –  Windsor, ON6 January 2019
A typical day at work would consist of multiple inbound calls regarding phone bills, sales information, deals, technical support issues etc. Some of the customers could be very irate and you would have to de-escalate the the conversation with patience and well practices conflict resolution .
Pros
not face to face conflict with customers
Cons
demanding quotas
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2.0
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Fast Paced
Customer Service, Loyalty Team (Former Employee) –  Windsor, ON26 December 2018
Insufficient Training if transferred to another department. Management not following the best interest of customers. Management not trained in accordance to department efficiently.
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5.0
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Room for constant growth
Customer Care and Sales Consultant (Former Employee) –  Windsor, ON14 December 2018
- Daily inbound calls
- Amazing Call centre experience
- Ability to solve all client problems by suggesting most suitable solutions
- Upscale sales to already existing customers
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3.0
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Not easy
Tech support (Former Employee) –  Windsor, ON14 December 2018
Honestly this job is not for everyone. In order to work here you need to be able to put up with a lot ofissues from customers while maintaining a calm and professional manner
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2.0
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Typical Third Party Call Center
Customer Service Representative (Former Employee) –  Windsor, ON11 December 2018
This is just another third party call center. Work morale is extremely low as most call centers are that run on small budgets and push for low billable shrink. Definitely somewhere to go as an in-between or beginner job. Call volume is fair but can get super busy at times. Metrics are fairly easy to obtain. Lots of unprofessional coworkers that act like kids and it just goes tolerated by management. Makes the environment feel like a daycare.

The major problem with these major corporate third party call centers is that they're not getting any better with time, but worse. As the cost of living and minimum wage hikes up, they're falling behind in job advantages, and Sutherland falls under this umbrella.

At this place, you can expect to feel the full force of both the low economic prowess of Windsor and the lackluster experience of working at a high stress call center environment. You can tell that the managers and trainers are stressed big time, and it shows in how they approach their roles.

Their call quality process is pretty crazy, too. They really try to find reasons to push for disciplinary action.

However, Sutherland does have a few great advantages to working there. Listed in the Pros section.
Pros
Free indoor parking, full benefits 3 months in
Cons
Mandatory extended hours, poor morale, low wages, short unpaid lunch, unprofessionalism
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3.0
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Starter job
Front line agent (Former Employee) –  Windsor, ON11 December 2018
If your'e looking for a place to start out at basically minimum wage who will hire pretty much anybody this is your place... Only good thing about being here was that with a lot of hard work I was able to build my resume for other employers that actually pay
Pros
resume builder
Cons
The pay and work culture
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5.0
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A great Place to work
Senior Associate (Current Employee) –  Kingston9 December 2018
Sutherland cares about their employee, its a safe and fun place to work. Its a place you can build a career and work your way from the bottom to the top.
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4.0
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Productive and Fun
AT&T Mobility Agent Sales & IT Help Desk Agent (Current Employee) –  Windsor, ON6 December 2018
It's a good place work environment with flexible hours. I love enjoying work there, you learn so many skills that will help you advance in the future.
Pros
flexibility
Cons
Long hours
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4.0
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productive and fun
Inbound Sales and customer service Representative (Former Employee) –  Windsor, ON3 December 2018
i learned better communication and sales terms. the most enjoyable part of the job was the incentives for making sales, the additional bonus that came with the sales too
Pros
nice incentives
Cons
long hours
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5.0
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Customer service friendly
Customer Service Representative (Former Employee) –  Windsor, ON14 November 2018
Always greeting customers with a friendly warm welcome. Meet the satisfaction of customer needs. Never end call until customer needs have been met, to reduce the call back of the customer. Round the clock coaching by knowledgeable staff to educate the employees to help make a more satisfied customer.
Pros
Always willing to work with employee in any situation
Cons
At busy times it can be a non stop consistant flow of calls
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3.0
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nice work place
Technical Communications Service Adviser (Former Employee) –  Windsor, ON13 November 2018
well maintained environment, caring staff members. clean job environment. Management cares about every employee. multicultural workplace, hardest part of job is seating for hours long
Pros
clean job environment
Cons
seated for long hours
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Overall rating

3.6
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