Technician care consultant (Current Employee) – Windsor, ON – 16 April 2018
While it may be very easy physically this is the hardest emotional job I've ever worked very stressful getting screamed at for a living. And they offer it seems only side ways advancment as I've practically worked in every dept
Customer Care (Former Employee) – Windsor, ON – 14 April 2018
-You will be belittled by your team manager for not making sales. -You will be kicked out if you don't meet sales targets. -You will be verbally and emotionally abused by AT&T customers. -You will be working under constant stress due to the unrealistic metrics by Sutherland. -SUTHERLAND WILL STEAL ALL OF YOUR COMMISSION MONEY.
Customer Service Representative (Former Employee) – Windsor, ON – 11 April 2018
Sutherland management will steal your commission and there is not a single thing you can do about it. Where is the proof that you made those sales? Where can you find your yield rate? Sutherland is notorious for the mistreatment of their workers. Stay away from this crummy place!
Customer Service Consultant (Former Employee) – Windsor, ON – 6 April 2018
The managers at AT&T Mobility are repulsive and insidious. They will push you to make a lot of sales and in turn they will steal all of it. This is one of the many bad things about Sutherland, the list goes on. Sutherland gives you the illusion that it has a great workplace by hosting interactive events with Sutherland workers, but it's a big facade. Sutherland will use you to hit specific metrics and they will eventually kick you out.
Technical Support Consultant (Former Employee) – Windsor, ON – 5 April 2018
too much pressure from the management and they do not recognize employees' achievements so easily however hard-working you might be. usually many employees get stressed from the back to back calls and sometimes from rude customers plus harsh management.
good working environment
too much pressure from the management and they do not recognize employees' achievements so easily, however hard-working you might be.
Inbound Sales Representative (Current Employee) – Windsor, ON – 27 March 2018
You pickup a call from an AT&T customer. They are irate because of the all prorated charges on their bill and all the other hidden fees they were never told about when purchasing an AT&T product, the customer proceeds to moan and complain about AT&T. After the customer lets out their frustration, you are expected to sell this customer DTV. Somehow after all of this, Sutherland management actually expects you to a make sale. The sales tactics most team managers have are pretty stupid, they actually think repeating a generic sales pitch every call will result in sales (most calls are from frequent callers.) If you decide to take on this job, you are guaranteed to be treated like trash by both the customers and Sutherland management.
Customer Service Rep (Former Employee) – Windsor, ON – 9 March 2018
Sutherland is a very depressing and toxic place to work. Sutherland treats their employees horribly. The workplace environment is very unprofessional. The calls are back to back, and generally the nature of these calls are very stressful. You are expected to upsell DirecTV to customers who are struggling to pay their bills. Sutherland makes this job position unbearable due to the lunacy of the management.
Technical Support Representative (Former Employee) – Sault Ste. Marie, ON – 9 March 2018
The two hour selections for part time and full time are good. The Pay is good and the benefits are that of a full office job. Job advancement is very easy but you could get fired for swearing on the phone by mistake.
Management seemed kinda diverse, both good and bad apples. There was a strong community in the more veteran employees.
If I went for part time employment with my current work ethic, I would definitely be able to hold this job fine but there is a possibility I could get fired for a mistake. There is often difficult customers and there are factors in your work that are being rated and will effect your job.
If you can manipulate your customers (yes, be the social engineer.) and are motivated to learn how to use the software to help them, you should have a more smoother time.
My suggestion is drop the empathy act, tell your employees they will have to use social engineering tactics and tricks on customers. it will make a much more pleasing experience for the customer and a much more managing environment and perspective for the employee.
Good hours, Semi Office Environment in a Secure Building. Optional Community, easy Advancement, good pay and benefits.
Bad members in management occasionally. Heavy penalty on swearing by mistake..
Customer Service Representative/Sales Consultant (Former Employee) – Windsor, ON – 4 March 2018
If you look at Sutherland as a full time job with benefits in a poor economy, then temporarily you will be satisfied. The issues comes down to the availability of upward mobility. It is a call centre, and once you have mastered your skills on the phones, that is still where you shall expect to remain at the same position and pay level until you find a more fulfilling career.
Technical Support Trainer (Former Employee) – Windsor, ON – 16 February 2018
I had a good experience when I first started at Sutherland. I was part of a new program that promised to lift employees to allow them to succeed. However, filling seats became more important that quality and the bottom line won out, so that we almost got shut down by a client and the higher powers that be. From there things just got worst: we were always underpaid, understaffed and overworked, but at the end we also had to feel like whipped dogs while management made questionable decisions on how to motivate unskilled workers who make the good employees want to tear their hair out.
Benefits, Pay, Hours
No work/life balance, no real advancement, no say in anything, unskilled workforce