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Interviews at Sutherland

Here’s what others thought about the interview process at Sutherland.
Interview experience
Based on 143 interviews
Interview difficulty
Based on 142 interviews
Interview process length
Based on 141 interviews
About a day or two

Interview process at Sutherland

Overall experience

On a scale of 1-10 where 1 is Poor and 10 is Excellent, rating is 6.

On a scale of 1-10 where 1 is Easy and 10 is Difficult, rating is 4.

Interview process length
About a day or two
About a week
About two weeks
About a month
More than one month
Most reported steps
Phone call/screening
On-site interview
Written test
Problem solving exercises
Background check
Least reported steps
Take-home/sample work
They have no interview

What candidates say about the interview process at Sutherland

  • Very straightforward, questions on home phones,internet and satellite.
    Shared on 7 August 2018 - Salesperson - Windsor, ON
  • There really wasn't one they put you through a class for a month to teach you they systems and then let you on the floor to shadow
    Shared on 3 August 2018 - Teller/Customer Service Representative - Windsor, ON
  • Very clear round of interviews and as a candidate, I was given complete schedule details along with the interviewer information and it was taken at the scheduled time. HR coordination with the operati…
    Shared on 20 July 2018 - Sr. Consultant - Chennai, Tamil Nadu

Interview questions at Sutherland

Commonly asked questions, as reported by candidates

  • 1. To describe my self2. What can i contribute to the company
    Shared on 13 August 2018 - Customer Service Representative/ Consultant - Mandeville, Jamaica
  • Some personal questions.
    Shared on 21 October 2017 - Technical Consultant - Ernakulam
  • 1. Tell me about yourself.2. Why sutherland?3. What do you know about customer service?4. What is your edge among the applicants?5. What is your short and long term goal?6. How can you see yourse…
    Shared on 7 September 2017 - Customer Service Representative - Clark Pampanga

Interview tips at Sutherland

Dress code for the interview
  • Business casual (e.g. dress slacks)42%
  • Formal (business suit)26%
  • Casual (t-shirt and jeans)19%
  • They didn’t have a dress code13%
  • Special outfit (e.g. protective gear)0%

What advice do candidates give for interviewing at Sutherland

  • Be honest and professional
    Shared on 17 February 2020 - Resolution Specialist - Supervisor - Windsor, ON
  • No tips are required. it all depends how you convince the interviewer
    Shared on 11 November 2019 - Technical Support Specialist - Windsor, ON

The first interview at Sutherland

How candidates got an interview
  • Through Indeed37%
  • Recruiter contacted me26%
  • Employee referral21%
  • Walk-In11%
  • Other online job site5%

How candidates received their first interview at Sutherland

  • I applied on line and then had a phone interview to see if I was a good candidate for the job.
    Shared on 25 April 2019 - Technical Support - Sault Ste. Marie, ON
  • I walked in and handed in a resume
    Shared on 11 December 2018 - Front line agent - Windsor, ON
  • Landed a call back. Went in on the same day as a job fair
    Shared on 14 November 2018 - Customer Service Representative - Windsor, ON