Sutherland
Happiness score is 43 out of 100
3.6 out of 5 stars.
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Sutherland Careers and Employment

Work happiness

Scores based on about 28 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel they can get support and encouragement from colleagues at work?
Can people generally avoid feeling stressed at work?

About the company

  • CEO
    Dilip R. Vellodi
  • Founded
    1986
  • Company size
    more than 10,000
  • Revenue
    $1bn to $5bn (CAD)
  • Industry
    Information Technology
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Jobs

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Customer Service

5 jobs

Salaries

Salary estimated from 72 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 7.1K reviews and is evolving.

3.1720172.6720183.0120193.2720202.702021

Reviews

Tech Support Agent in Windsor, ON
on 17 November 2021
It's okay
Nothing special, it's a call center job. Don't expect much at all... the constant shifting of hours and changing departments is wearing me out... there is nothing more to say...
Technical Support Consultant in Windsor, ON
on 22 November 2021
Stressful
Management doesn't care about employees. The only thing they care is commissioning from their client. A work place that protects their buddies and families.
Technical Support Associate in Remote
on 12 November 2021
A stepping stone
First of all, I have a master's degree. I decided to change career to IT right after graduation and I needed a job badly at the time. I'm grateful that Sutherland gave me an opportunity while seemingly no other company would (small city, end of year, COVID, etc.)Good words end here, unfortunately. Because of call centre nature, call taking agents are usually very busy and stressed. I took calls for two months and (were asked to) switched to emails. Life is much quieter and relaxing, although for some it could also mean boring and dreadful. I enjoyed my email days until new opportunity knocked my door.The management is a mess and it's my biggest complain about the company. Team managers only seem to care about their metrics/performance. When agents need them for things like paid time leave, reschedule, or even freaking resignation, they are unresponsive to say the least. I've had a couple of TMs and only one is exception. In short, the management is ignorant and cold blooded.The pay, there is nothing to write home about. Lowest across industry and no pay increase during my year. Other benefits are pretty standard, but as I mentioned before, good luck scheduling PTO with your team manager.All in all, I only recommend this company if you are new grad, looking for a job badly, no one's willing to take you, you plan to self-study off work, and plan to leave for better job as soon as possible.
Customer Service Representative in Windsor, ON
on 2 November 2021
Very sad at the bad views, Great place to work!
I found that the mangers do care and will take the time to help you. If you communicate there is a issue they will help remember they don't read minds. Work can be stressful at times when client is angry, but just remember they are mad at issue, not you and it will get better. Training is provide throughout entire time working. Team Mangers will help you after training on any call again you just need to ask. You can advance if you work for it - I applaud this company they give hard working employee's first shot at management, Don't believe it is dangle like a carrot and no promotions at all - I had to tell them no many times love being a agent. They do not discriminate at all - if you have disability they will work with you - again communication is the key - Time off is need put in request always approved. Not only benefits they provide bonuses and swag. They care about employee's and well being - I would take the chance if I was YOU - I did and it pays my bills with loads of extra and love it!
Associate - IT Helpdesk AT&T Triage in Toronto, ON
on 1 November 2021
Good temporary job
This is a job you can work at until you find something more suitable. Simple and straightforward, nice people who will help you learn and convenient for wfh.

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Questions and answers

People have asked 38 questions about working at Sutherland. See the answers, explore popular topics, and discover unique insights from Sutherland employees.

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  • Interviews
  • Working Culture
  • Working Hours
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  • Working Environment
  • CEO
  • Dress Code
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  • Company Future
  • Job Opportunities
  • Part Time Jobs
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  • Salaries

Interview insights

Insights from 207 Indeed users who have interviewed with Sutherland within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

1. To describe my self 2. What can i contribute to the company

Shared on 13 August 2018

Some personal questions.

Shared on 21 October 2017

1. Tell me about yourself. 2. Why sutherland? 3. What do you know about customer service? 4. What is your edge among the applicants? 5. What is your short and long term goal? 6. How can you see yourself after 5 years?

Shared on 7 September 2017
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