Happiness score is 50 out of 100
3.5 out of 5 stars.
Write a review

Sutherland Careers and Employment

Work happiness

Scores based on about 122 responses to Indeed's survey on work happiness
Do people feel happy at work most of the time?
Do people feel their work environment is inclusive and respectful of everyone?
Do people feel they can get support and encouragement from colleagues at work?

About the company

  • CEO
    Dilip R. Vellodi
    approve of Dilip R. Vellodi's performance
  • Founded
  • Company size
    more than 10,000
  • Revenue
    $1bn to $5bn (CAD)
  • Industry
    Information Technology
  • Headquarters
    Pittsford, NY
  • Link
    Sutherland website
Learn more


Browse jobs by job title

Customer Service Representative

5 jobs


Salary estimated from 75 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 7.8K reviews and is evolving.



Manager, Customer Service in Burlington, ON
on 23 November 2022
Fun place to work, not fair salary
It used to be a great place to work for semibilingual people, but the campaign was getting worse everytime with lower bonus payments and low base salary
Technical Support Representative in Windsor, ON
on 16 November 2022
Fun place to work
typical day would be answering calls all day.communication skills was developed extensively.Fun workplace culture.Having the headset on through the shift.Working close to other colleague.
Technical Support Representative in Windsor, ON
on 9 November 2022
Nice coworkers, garbage client
The company it's self was actually quite pleasant to work for. Easy going enough, and patient considering Systems issues were rampant. Metrics and attendance were important but the company had a pretty forgiving, low stress approach to these things.The client, however was a different story. American telecom company. It's customers were positively insufferable. I've never had the displease of having to deal with such inept, hopeless excuses for humans in my life. Where previous call centers had me interacting with these sorts of people maybe once a week or so, this place saw me facing off with these entitled, childish crybabies near daily. Really killed the job for me.Also the client (company we take calls for) was absolutely inept themselves, which was a big part of the problem. For example, 3mb speeds MAX two blocks from Hollywood blvd and, in other cases where services failed, a common inability to get trucks out to fix issues in under 72 hours? No wonder customers were so angry. On the bright side it gave me a new appreciation for Canadian internet speeds and pricing.
Data analyst lead in Egypt
on 17 October 2022
Best years of my life
Sutherland is an amazing place to work. Managers are sometimes with god like complex but who doesn't when you feel high and mighty.Salary is an average, I wish after two years that it would increase to suit increase in general prices for consumer merchandise.Promotion are somewhat easy provided good recommendation and some hard work. Sutherland somehow understand that work eat your social life they try and kill that behavior. They have major events and the culture is very rich.
Consultant in Windsor, ON
on 25 September 2022
terrible place to work, they have no respect for their employees or customers
This company has no moral grounds, they will ask you to use your own personal information in order to make a sale... it sucks the soul right out of you...daily you have managers yelling at you ro sell, and customers asking what is going on and then having to explain to them

What would you say about your employer?

Help fellow job seekers by sharing your unique experience.

Questions and answers

People have asked 46 questions about working at Sutherland. See the answers, explore popular topics, and discover unique insights from Sutherland employees.

See questions about:

  • Interviews
  • Working Culture
  • Working Hours
  • Benefits
  • Working Environment
  • Hiring Process
  • Promotion
  • CEO
  • Dress Code
  • Salaries
  • Work from Home
  • Background Check
  • Company Future
  • Job Opportunities
  • Part Time Jobs

Interview insights

Insights from 376 Indeed users who have interviewed with Sutherland within the last 5 years.

Average experience
Interview is average
Process takes about a day or two

Interview questions

Can you give an example of a problem that you troubleshooted successfully

Shared on 13 September 2022

1. To describe my self 2. What can i contribute to the company

Shared on 13 August 2018

Some personal questions.

Shared on 21 October 2017

Common questions about Sutherland

Sutherland locations

People also viewed

  • Companies
  • Sutherland