Sussex Insurance
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Sussex Insurance Employee Reviews

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3.0
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I choose not to write a review
I choose not to write a proper review as it is not relevant to the experience I had. It is long hours and it is an excellent place to learn about ICBC.
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1.0
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Wouldn’t recommend to my enemy
This was one of the worst places I’ve ever worked. Management was awful the other employees were out right rude and disrespectful. The managers are mother and daughter which I found unprofessional and made for a very unfair work environment. The pay was not very great for dealing with angry customers. Unfortunately your the face of icbc and people aren’t happy with the changes so they take it out on you. Other locations might be great but can’t say the same about this one.
Pros
I had the odd nice customer
Cons
Everything
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5.0
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Positive
It is a professional, friendly and conductive environment. The most enjoyable part of the job is the learning part of it. Ever day there's something new to learn.
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1.0
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Poor management
Management is very poor No experience not professional at all yelling at employees
Shifts are 12 hrs They are shady at forgetting to pay the overtime Try to get you on a contract to only pay $l00 per month extra for stat holidays so if you work a stat you get paid a regular day Do not recommend Sussex In Vernon
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2.0
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Its a good place to start
Sussex is a great place to start a career. The 12 hour shifts are great for learning the business. The job can be stressful, with the type of clientele who frequent the business. Once the basics are learned, and the culture sets in, employees quickly find that management and/or upper management is lacking.

Corporate office is a disorganized mess and the franchisee's have too much control over their own environments, leading to poor employee satisfaction and a high staff turnover rate, in certain locations.


Finally, for those who wish to excel in the field of insurance, Sussex has a business model that prevents any growth into real insurance. The branches do not offer homeowners or commercial lines as they prefer the call-centre model that Canadian Direct employs.


If you are happy just being an ICBC agent and working 3 days per week at 12 hour shifts-this is a good JOB for you. If you want an actual CAREER in insurance, Sussex is not the place for you to be employed in the long-term.
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1.0
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Work 12 hour shifts all about money
Noise environment cold in winter hot in summer. Little or no assistance with learning.
Long line ups no desk to sit at with customers half the time you have to talk so loud you impede on privacy.

Customers can be very rude because they treat you like a fast food restaurant.

Poor bennifit coverage you pay for.

Eat in front of customers.

No proper pay for over time or stat holidays.
Pros
None
Cons
All
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4.0
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Productive and fun work-place.
Schedule fact-finding appointments and consultations to determine client needs and overall financial situations. Organize racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise. Accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation. Perform various administrative functions, including filing paperwork, delivering mail, sorting mail, office cleaning and bookkeeping
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4.0
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Difficult workplace
A great place to get experience in a fast paced environment. Long shifts (12 hours) good benefits and good wages increases.
Uncomfortable uniforms and small staff seating area. No sink or washroom.
Pros
Fast paced
Cons
Small work space
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3.0
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managment
company has good potential but not enough professional structure in office. lack of supervision lack of care from the management makes it hard to feel confident that you are being the best you can. good wages weird shifts. terrible medical.
Pros
pay
Cons
management
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3.0
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Boring environment
Boring office
Long hours

Poor management, HR was let go recently and no one checks in on offices anymore or asks how anyone is and if there's any issues

Lot of ICBC Complaints

Not lots to do in a day at the job

Customers are usually rude and in a hurry

but Sussex has Great benefits
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4.0
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a very production and fun play to work
start of day, answer messages on phone and email. greet customer with a smile. Learned is always new and fun, learning how to use their phone lines and email. i found that management was good she was new to the job when i started. everyone and the client knew each other and had a great relationship. the hardest part of the job would be
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3.0
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good place to start out as an agent
Typical day at work can be fast paced or extremely slow. I learned Autoplan inside/out, and some private insurance companies. Co-workers are helpful and awesome, saw many come and go during my time there. Management lacks personnel training, no understanding of job/life/balance and management made working conditions difficult. Management had constant critiquing over everything with minimum praise, threats of withholding commissions, verbally abusive. Difficulties with payroll information, benefits.
Pros
good training for Autoplan
Cons
long hours, including evenings, weekends and stat holidays
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1.0
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Don't work here!!!
The shifts are 9am-9pm, opening to closing. No breaks, no lunch rooms and no desks to sit at with your client. You stand at the counter until there is nobody else to help. You eat lunch at your desk while people at the counter can watch while being helped by a co-worker. No privacy anywhere. Staff turn over is HUGE! If you have no kids, no spouse, no friends and no life, you should apply 👍
Pros
None
Cons
Too many
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1.0
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Negative
Terrible environment to work in a Superstore... very noisy and uncomfortable no privacy too much standing and too much sitting... long hours 12 hour days not healthy
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3.0
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Csr
Work 7 to 8 hrs a day. Can be a very busy office. Love working with my co workers. Just like family.. Manager helped me with my schedule so i had a great work life balance.
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3.0
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A starter
Started at Sussex, first job, learned great ICBC Transactions and helping great client

Auto Insurance was the every day norm,


Management was okay, listened and guided to succeed, hardest part was during that time no benefits were provided and had to submit hours of work manually.


Enjoyable part was a mix of staff and client and the distance to my place.


Hardest part was, the office was mostly Auto based and road running, opportunities to learn Habitational and even commercial was not present
Pros
Christmas parties and free food, great mix of staff
Cons
no opportunities to learn other insurance products
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5.0
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Ok
OK Company to work for

Nine to Nine Monday to Sunday


Management OK


Co workers Super


Meeting all kinds of interesting people


No hard part of job
Pros
None
Cons
None
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4.0
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Great opportunity for work/life balance.
Above average pay, good benefits, flexible work schedule and opportunity to move with company in BC and AB. Paid hourly vs salary is also a benefit.
Pros
Flexible schedule/good pay
Cons
Long days/ no windows in branches
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3.0
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Auto Plan and Home Insurance Sales
Part time, Auto Plan and Home Insurance, travel medical.
Swerve underwritten by Canadian Direct. Office located in Wal Mart and is established with a busy clientele
Pros
Flexible shifts
Cons
Hours are 9 to 9 every day.
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3.0
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I was unhappy with uppermanagement
I quit because of conflict with upper management. Corporate office was great I was just unhappy wih the environment for my own store
Pros
great pay
Cons
poor upper managment. As long as teh store is making money they dont care
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1.0
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Worst Employer Ever!!!
Do NOT work for this company. 12 hour shifts with no breaks even when there are many agents working. Below average wages, do not pay overtime or correct salary for stat holidays. No room for advancement, very uncomfortable office, filthy dirty, have to eat at desks with customers watching while standing in line,
Pros
none
Cons
lots
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Overall rating
2.8
Based on 21 reviews
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Ratings by category
2.7
Work/Life Balance
2.6
Salary/Benefits
2.6
Job Security/Advancement
2.4
Management
2.4
Culture