Absolutely atrocious place to work!
Sales Associate/Cashier (Former Employee) – Edmonton, AB – 11 July 2018
There is literally a script that you are supposed to run on every customer, essentially surplus treats the customers like cattle. People who are just looking have to be turned over to another sales rep which most customers find annoying. Sales reps will constantly talk bad about customers behind their backs. If you respect customers and don't want to treat them like they are mindless idiots, surplus is not for you. This is an atypical sales environment.
Roleplaying is done constantly to the point at which people goof off because it no longer serves any point. Roleplaying is monitored on camera to make sure employees are doing it.
Surplus is a stunning example of a workplace where someone tells you to do something one way, then someone else tells you that way is wrong. Ultimately in the end you are blamed for doing it wrong. The company will literally make you pay for credit card fraud if you fail to check a customers ID. For example if someone purchases a sofa loveseat and bed for $2,148 and pays for it with a stolen credit card and you fail to check their ID properly the company will make you pay $2,148 out of your pocket.
Workplace favoritism is very much alive at surplus. A typical get your friend hired and bad talk other sales reps to management.
Surplus is built on an archaic sales program and supports antiquated ideologies.
Management, long hours, workplace favoritism, etc.