Contact Centre Agent (Current Employee) – Calgary, AB – 21 March 2018
It's been a little over a year since I've been working at Surecall and I have nothing but amazing feedback for them.
There is always something new to learn and always fun wherever I go. There never is a dully moment with my friends and family within the Surecall Family.
The best part of this place is the people and work culture. They are go above and beyond to welcome you as part of the family and really listen to your wants and needs as an employee. They also really do put their values first and always prioritize us agents; as the front line for this company I always value their support.
The hardest part about this job is sometimes scheduling is a little hectic due to it been a 24 hour contact center but it's nothing that management will not work together with you to compromise the best possible schedule that works for the agent and the company.
I am still employed with Surecall and hope to have more years with them.
People, Work Cultures, Company Values, Management Support, Agent Acknowledgement, Employee Appreciation
There is a very high cultural atmosphere here in the office. Everyone, and I mean everybody is willing and able to help at any time.
Agent (Current Employee) – Calgary, AB – 24 January 2019
1. There is such an outstanding sense of culture here at SureCall that it makes the working atmosphere very enjoyable. You really do feel valued. 2. There are opportunities to work both full time and part time, and arrange for the scheduling to fit with your life balance. 3. There are opportunities for advancement and every week you receive a performance review so you can see exactly how you are doing in each area - and there is continual coaching and encouragement - They coach for success and do not police for failure. 5. There is a gym available to all employees and a free bi-weekly massage session for everyone. 6. There is Kudos program and you can give and earn bonus points which can be used in various ways, including time off with pay.
We love to get happy comments and thank you for your continued work within SureCall!
Job Work/Life Balance
Roadside Assistance (Former Employee) – Calgary, AB – 11 October 2018
I was hired to start when they brought on a new contract for roadside assistance. Training was supposed to be 2 weeks long, it was then extended to 3 weeks and then almost 4.5. When asked about when we were getting paid for our training there was no transparency and they were very quiet. There were days where we sat and did nothing, which was fine considering we were getting paid, however, we were still expected to find something to do even though there was nothing to do. The “Team Lead” that was a part of our training group was very unpleasant. She was condescending and rude, you could clearly tell that she was more interested in the older employees because when it came time to decide whom out of the group would also become Team Leads she chose those she sat next to instead of those who showed appropriate qualities to do the job. She would tell others to put their phones away then not 10 minutes later she would have hers out discussing recipes with those around her. The schedules were continually messed around with and there was no respect for days employees could not work due to schedule ect. Overall not a great experience. Especially for the wage offered.
SureCall's most valuable asset is our team and we are sorry to hear that your experience within SureCall was anything else. We encourage your input to assist in understanding how we can improve for the future.
Please do not hesitate to send your feedback directly to firstname.lastname@example.org as your feedback is important to us!