SureCall Contact Centers Employee Review

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Great Place to Work
Call Center Agent (Former Employee) –  Calgary, AB20 March 2018
I worked with SureCall for 5 years and seen a lot of change within this company as it has grown, they provided more training that I received in my last job to ensure I felt comfortable. The leadership team has been very supportive of employees. I always loved that the environment was driven by individual performance. If you take pride in doing a good job, it's a great place! If you are looking for a place to work where you get paid to do nothing, this is not the company for you. In 5 years I received 7 pay increases. The only thing I didn't like was that there were some negative agents who we not very good at their job and they could made it negative around the office but they have quit or been fired by now. This company cares about their employees and giving back to the community which was a big plus for me. They let you take paid time off to volunteer and donate a portion of all proceeds of their business back to charity. I will miss the team at SureCall!
Pros
Great Working Environment
Cons
Occasional Negative Agents
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There is a very high cultural atmosphere here in the office. Everyone, and I mean everybody is willing and able to help at any time.
Agent (Current Employee) –  Calgary, AB24 January 2019
1. There is such an outstanding sense of culture here at SureCall that it makes the working atmosphere very enjoyable. You really do feel valued.
2. There are opportunities to work both full time and part time, and arrange for the scheduling to fit with your life balance.
3. There are opportunities for advancement and every week you receive a performance review so you can see exactly how you are doing in each area - and there is continual coaching and encouragement - They coach for success and do not police for failure.
5. There is a gym available to all employees and a free bi-weekly massage session for everyone.
6. There is Kudos program and you can give and earn bonus points which can be used in various ways, including time off with pay.
Pros
Flexible working schedules - Gym - Free massages.
Cons
Low pay rate
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Official response from SureCall Contact Centers
2 April 2019

Thank you for your feedback!

We love to get happy comments and thank you for your continued work within SureCall!

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Incredibly Disorganized
Roadside Assistance (Former Employee) –  Calgary, AB11 October 2018
I was hired to start when they brought on a new contract for roadside assistance. Training was supposed to be 2 weeks long, it was then extended to 3 weeks and then almost 4.5. When asked about when we were getting paid for our training there was no transparency and they were very quiet. There were days where we sat and did nothing, which was fine considering we were getting paid, however, we were still expected to find something to do even though there was nothing to do. The “Team Lead” that was a part of our training group was very unpleasant. She was condescending and rude, you could clearly tell that she was more interested in the older employees because when it came time to decide whom out of the group would also become Team Leads she chose those she sat next to instead of those who showed appropriate qualities to do the job. She would tell others to put their phones away then not 10 minutes later she would have hers out discussing recipes with those around her. The schedules were continually messed around with and there was no respect for days employees could not work due to schedule ect. Overall not a great experience. Especially for the wage offered.
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Official response from SureCall Contact Centers
2 April 2019

Thank you for your feedback!

SureCall's most valuable asset is our team and we are sorry to hear that your experience within SureCall was anything else. We encourage your input to assist in understanding how we can improve for the future.

Please do not hesitate to send your feedback directly to info@surecallcc.com as your feedback is important to us!

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Overall rating

3.1
Based on 21 reviews
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3.1Work/Life Balance
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3.1Job Security/Advancement
3.2Management
3.1Culture

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