Horrible place to work. Horribly under staffed yet they continue to bring in more and more work for their agents to do. Do you get any kind of bonus for taking on the additional work? Never. Very little support, limited washroom availability, and you have to fight to get your breaks. I would not ever apply to work for them again.
Also take a look - more ... at when all the positive reviews came up. Within days of each other. The reason? Management sent a email out telling employees to leave a positive review due to the ratings being so low (I have the email still). DON'T BELIEVE WHAT YOU'RE BEING FED ... - less