SureCall Contact Centers
2.9 out of 5 stars.
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SureCall Contact Centers Careers and Employment

About the company

  • Founded
  • Company size
    51 to 200
  • Industry
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Customer Service

16 jobs


Salary estimated from 76 employees, users, and past and present job advertisements on Indeed.

Rating overview

Rating is calculated based on 34 reviews and is evolving.


Agent in Quebec Province
on 27 August 2021
Just a job...
This is not a company you feel proud to work for. They gloss over the actual dynamics of working here with all their awards and accolades but none of those benefits trickle down to the front line staff. They promise full time, flexible hours but will cut your hours down to part-time just because of "volume" and force you to not qualify for benefits anymore. They only provide benefits to full-time staff. They say they cut your hours due to call volume but yet continue to hire more and more untrained agents and take hours from you to give to them. This makes what little hours you have left more stressful by having to constantly help the newer agents. If there are not enough hours to provide to agents who have been dedicated for 3+ years, then why keep bringing in waves of new people? They throw a lavish holiday party every year around Christmas but I, for one, would be more appreciative of a Christmas bonus to make up for feeling screwed the whole year by low wages, low hours, stripped benefits etc. Those awards they consistently brag about and achieve every year? They are earned because of front line staff pulling together and working their butts off amidst constant pressure to perform nearly perfect and do we get any reward for our efforts like bonus pay? No, just a holiday party that you can only attend if you are located in the same city and don't have a demanding home/family life. If you've ever worked for a professionally organized company who show value in the work you do, this company feels like a joke in comparison. It's just a job...
Team Leader in Calgary, AB
on 25 June 2021
Good place to start
I have been employed here almost for 3 years now as a full time Ambassador. This company has a lot of staff. When you first begin there is an amazing talent development team who will take the time to train and support you. The team leads are also there to assist during the day to the best of their abilities. Once you are comfortable in your position more accounts are added to your training but these are done via video and not with the talent development team. You may advance in your position and grow within the company but they can be taken away from you due to no security at all.The whole staff has a high turnover rate due to a CEO who will not change her ways and is believing her own lies. She claims that her front line are what comes first which is untrue. There are perks working in office and in the building. Once promoted in this company take the opportunity to look elsewhere because it does not last
Administrative Assistant in Calgary, AB
on 9 June 2021
Not Great
Overall, it's a job. That's all. If you need a starting point give it a go, but it won't go anywhere. They pay the minimum they can forever, they will promise you raises but you'll never get them ( or you will, but it's 10 cents.. literally... ) Management is extremely entitled and always makes it clear they are better than you. You have to "clock out" for bathroom breaks and there monitored so you have a time limit. Workplace drama is unlike any other. Basically, I wouldn't recommend wasting your time working here. Because even if you show up every day and do the best you can... they'll just fire you anyways. Seems to be how everyone goes there. Their business model is a joke.
Inbound Customer Service Representative in New Brunswick
on 4 June 2021
Unprofessional company
If you’re about to apply at surecall I’m telling you don’t do it , I repeat don’t go there . Their guru’s thinks they are super hero’s and the company is gonna explore you I mean you are gonna take call for 100 différents companies and they are requesting you to be perfect on each calls . You’re gonna overworked there and really poor assistance tools and training that isn’t even efficient . Don’t be looking at the benefit they say they offer think about your mental health overall. And the interview so unprofessional just asking you to Introduce yourself and to describe how you would handle a call with an angry customer in front of many other applicants in a zoom meeting they won’t even try to make you feel unstressed, and the training is really bad game I mean training hours never fixed depending on trainer availability and never 8 hours I mean really not a serious company as they pride .
Call Centre Agent in Calgary, AB
on 5 December 2020
Stay away - do not work here. Toxic cultyre, filled with gossipers and very lazy staff. . Management is horrible, supervisors (or gurus) are a joke at best and will write you up over almost anything, yet barely grasp the role themselves. Do yourself a favour and work anywhere else than here.

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Questions and answers

People have asked 17 questions about working at SureCall Contact Centers. See the answers, explore popular topics, and discover unique insights from SureCall Contact Centers employees.

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Interview insights

Insights from 14 Indeed users who have interviewed with SureCall Contact Centers within the last 5 years.
Average experience
Interview is average
Process takes about a week

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