Supervisors and Team Leads need more people skills and training.
I worked as a CSR and it doesn't matter how well you do your job you will never get a compliment from a supervisor or team lead, instead they will make your life miserable thinking that you will take their jobs. Supervisors back stab each other and team leads lack of people skills.
ProsYou might learn something new if someone is willing to show you.
ConsBathroom breaks can not be over 5 minutes in your entire shift.