Sunwapta Falls Rocky Mountain Lodge
3.8 out of 5 stars.
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Sunwapta Falls Rocky Mountain Lodge Management reviews

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Great location, poor division of workforce.

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6 days a week, 9-5, 1 day off. 3 employees for the Maintenance crew. I was told I would have time for adventures and time to explore the park. Most days I was quite tired from the tasks, which is fine. Usually I'd look forward to my weekends to explore but with only 1 day off... it's just not reasonable for the little amount of pay provided. 80% of the employees are all at the same salary which is unusual given the different field of knowledge and physical ability required for tasks.Also, I approached management with an inquiry to hire another employee for maintenance to balance the work load and have us all with 2 days off. The answer had little explanation then a straight no. After that I had left. Also the accommodation is very very small. I barely came with anything and was able to just fit my things. That was while I was on my own in the room. Plus there is no AC! The day I left, I was supposed to have a roomate, that would have been hilarious. Take it with a grain of salt. Its not for everyone. About 40% of staff left after 2 months...

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Disrespectful and rude management

Although Sunwapta Falls is in the middle of the beautiful Rockies, the management absolutely ruined my experience here. They are insanely disrespectful to staff and are not supportive or caring at all. They are rude and will bark at you for not doing things their way instead of trying to guide you and help you grow. They do not understand that living in the Rockies is MORE than a job. People uproot and move their entire lives to come here yet they treat the staff so poorly. The staff accommodations are gross and the A/C doesn’t work so you will be boiling every time you’re in your room. Chances are you will meet plenty of awesome people who also work/live there, but it’s not worth it. The lodge is completely outdated. More like a trailer park, motel or an up-scale concentration camp. There are hundreds of awesome job opportunities in Jasper and throughout the Rockies, Sunwapta Falls is not one of them. Do not waste your time here.
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Just need to come out and say it...

I see the term "caring management" being used once again in this year's recruitment ads, and it's prompted me to write a review. Just because it's a family business, does not mean you can let a toxic family member manage, degrade, and mentally abuse staff. Speaking up about issues gets you nowhere, because everyone knows the problems, but are not willing to do anything about it. The surroundings are beautiful, but the memories ain't so great for me.
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Overall rating

3.8

Based on 11 reviews
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Ratings by category

3.8Work/Life Balance
3.8Salary/Benefits
3.7Job security/advancement
3.9Management
3.9Culture

Sunwapta Falls Rocky Mountain Lodge Reviews by Location