Sun Life Financial Employee Reviews

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4.0
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Busy and Challenging.
Administrative Assistant (Current Employee) –  Winnipeg, MB23 May 2019
Most of time you are interacting with clients through mail and calls, you should have detail knowledge of all insurances and policies , so you can help your clients with their quarries.
Pros
flexible timmings
Cons
not good pay
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2.0
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Management has their own cliques. They stand together, not so much with staff or advisors.
Staff (Former Employee) –  Saskatoon, SK21 May 2019
Managers choose their favourites. I know because I was one of them at one time. Doesn't make the other staff feel good, of course! One employee would take all the credit for others' creations and instead of rectifying the issue, management would slip it under the carpet and fester internally. Management disliked confrontation. Met some great staff and advisors though. Still friends with many. Pay was ok, as were SOME benefits. I worked there for many years as I wasn't motivated at the time to move on until I finally left. I wouldn't want to go back there.
Pros
Fun doing volunteer work for charities and the Xmas parties were fantastic!
Cons
Management didn't "manage" well.
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4.0
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Ultra modern working environment and CI work culture.
Client Service Coordinator (Former Employee) –  Toronto, ON21 May 2019
State of the art building at 1 York with cutting edge progressive agile working environment, very supportive management and amazing continuous improvement mind set of teams.
Pros
Agile working environment, continuous improvement culture
Cons
None found
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4.0
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Great culture, and an agile work environment
Coordinator/Administrative Assistant (Current Employee) –  Toronto, ON14 May 2019
Sun Life has great values and treats the employees and clients with such respect, always putting their best interest first. They are a welcoming environment although meeting people is difficult because of the agile environment you are not always around the same people, although this makes the work space exciting and different as well. As a contract worker you do not always have a busy schedule, and can feel lost at times due to not having a set agenda for each day. You are given the work "no one wants to do' as the other employees are very busy. Overall its a great place to work with many perks such as great salary, great people, great central location (Toronto location), and very flexible work hours because of the option to work from home.
Pros
Flexible hours, and great benefits
Cons
Can feel lonely and not part of a team (contract employees)
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3.0
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Fun family-like environment with great benefits
Resource Team Leader / Technical Trainer (Current Employee) –  Brampton, ON1 May 2019
I enjoy my time at Sun Life.... no one draped over your shoulder ... ran my own schedule and was self motivated.

It was a typical corporation with the typical corporate feel.... the management structure was a bit to be desired.... at times you feel like your just a number and your suggestions might not amount to much. But the vacation and benefits were good and salary was competitive.

The hardest part of the job was dealing with the day to day drama.... the culture was a bit toxic at times but at other times it was great... a bit of a roller coaster ride

The best part of the job was dealing with and training all of the staff and advisors.... also i wasnt monitored and scrutinized about my day to day activities
Pros
Great benefits, vacation allotment and competitive salary
Cons
Typical corporate feel
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1.0
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Poor management, not enough training for what is needed for job
Customer Service Representative (Former Employee) –  Waterloo, ON30 April 2019
I feel like you are set up for failure at the call center. You have to learn a whole new system, the ins and out of insurance including jargon and make sure you hit points they want all while being under a timer. Clients are rushed off the phone even if they are old and trying to use a website. if u cant reach a manager for them any things u don't know since training is garbage you have to tell the client well get back to u in 3-5 business days... they have random surveys too and pull calls to listen to with u making anxiety much worse. If you do get a bad review for not finishing the call that also looks bad on you. They humiliate u by having u call back clients to tell them stuff u missed, while wasting more time/confusing the clients. Even if u do everything that is asked this place sucks the life out of you. Be prepared for stress and overtime. But hey there's benefits. :S
Pros
Benefits
Cons
Too many to list
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5.0
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Fun place to work for co-op students
Business Systems Analyst Co-op (Former Employee) –  Toronto, ON29 April 2019
At Sun Life financial co-ops are given the opportunity to develop their skill sets as well as network with other like-minded students. I very much enjoyed my experience at Sun Life and was involved in lots of meaningful work.
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4.0
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Good Place to work.
Director (Former Employee) –  Toronto, ON27 April 2019
Good work life balance, good culture, good people. Leader in industry. Progressive environment.Opportunity to work abroad and in different divisions of the company.
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4.0
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Great work place
Customer Service Representative (Current Employee) –  Waterloo, ON25 April 2019
Great workplace for advancement, fast paced, must be able to multi-task. Fantastic team leads and management . Great customer base to work with. Thank you
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4.0
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Supported
Client Care representative (Current Employee) –  Waterloo, ON24 April 2019
Great place to work, just really need a different atmosphere. I want to be more hands on and not so call center. They are definitely supportive, not like most other call center's where you finish in the training room then more less 'thrown to the wolves' You will ALWAYS remain supported.
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4.0
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Decent workplace
Director (Current Employee) –  Toronto, ON20 April 2019
The company offers a decent workplace. Culture is OK. Compensation is adequate. Many opportunities for moving around if you are an actuary, but limited otherwise. Flexible schedule, work from home is common.
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3.0
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Enjoyable
Assistant (Former Employee) –  Toronto, ON19 April 2019
Enjoyable office life and the clients are agreeable. Some days can be stressful at times. Decent incentives to employees who perform well, salaries depend on your position.
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5.0
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Sun Life
Financial Advisor/Sales Manager (Current Employee) –  St. Catharines, ON18 April 2019
Great company to work for. You have the ability to make real changes in people's lives and help them plan and protect for their future. Being able to help someone out when they are at one of the lowest points in their life is very rewarding.
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3.0
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advancement
Manager (Current Employee) –  Toronto, ON17 April 2019
Good work-life balance. Good leadership. However there are less opportunities to advance even if you are a very strong performer. Its a decent place to work
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1.0
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Wouldn’t recommend it
Advisor (Current Employee) –  Prince George, BC15 April 2019
The managers blamed me for failing at this career. They didn’t train, the staff are arrogant and think they are better than everyone. If you like selling cars and being a greasy car salesman I would recommend this job to you. Come to Sun Life and sell your soul to the devil where if someone can’t afford life insurance you should lock them in your office and force them to sign. Talk about a scam. Good luck if you want to be hated and hate everything about your job. Just think your family member dies and Sun Life says you aren’t approved. They don’t tell you, you have to sell 10 products to get contracted, you pay for your office, if you don’t sell they bill you $1000 per month.
Pros
Does nothing count?
Cons
Does everything count?
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5.0
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Good
Financial Advisor (Former Employee) –  Ottawa, ON12 April 2019
Great company. Helps you develop customer relationship skills, and also learn about the various financial tools available to help people plan for the future.
Pros
Flexible
Cons
Commission Based
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4.0
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Very Customer Service Focused
Sales Assistant (Former Employee) –  London, ON5 April 2019
My experience working with Sun Life was not a positive one. Change in management was very difficult for everyone. Ended up leaving my role due to restructuring
Pros
Benefits and pay
Cons
Dealing with difficult managent
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2.0
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Very busy call center
Customer Care Representative (Former Employee) –  Waterloo, ON28 March 2019
took calls all day long, Day went very fast and great people in the call center. Some management was great but others need more training in social skills and behaviour. Great to be able to help out callers and give them information they needed. Hardest part was dealing with some of the management who thought they were better and knew best.
Pros
busy day, time went fast, great bunch of people in the call center
Cons
no security and always being told you can do better.
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3.0
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Good company, terrible management
Manager, Compliance (Former Employee) –  Waterloo, ON23 March 2019
Good company, terrible management
Good salary and benefits
All advanced jobs were all offered to external candidates
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5.0
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Productive Environment
Administrative Assistant - Dealer Operations (Current Employee) –  Waterloo, ON23 March 2019
I was so glad I got this job. It is very closer to where I live.People are very friendly all over the company. There is a nice cafeteria and a nice area to sit and relax.
Pros
free lunches on special occasions
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Overall rating

3.9
Based on 1,040 reviews
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3.9Work/Life Balance
3.8Salary/Benefits
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