Sun Life Financial Employee Reviews

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Good Products Expensive Premiums
Financial Advisor (Former Employee) –  Markham, ON16 November 2017
Being one of the largest insurance company they have really good reputation. The work is self satisfying because you are helping people planning for their unexpected future. Personal experience, there was a few who turned down on the insurance policy ended up suffering from injuries and death, it's not a joke when they say it's a serious matter to make each sales.
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Productive and enjoy being a secretary
Secretary (Former Employee) –  Philippines13 November 2017
my typical day at work was to be sure all the necessary documents of the underwriter's were complete and in proper place.
To communicate well with the clients in hospitable way so they will pay their due date's obligations.
it was a quiet and professional place to work.
The hardest part is when we received a bounced check and cannot reached the clients.
The most enjoyable part was when the underwriter's closed their transaction with the clients and having a bonuses.
Pros
having free snacks
Cons
Long hours
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Amazing Corporate Culture
Advisor (Former Employee) –  Toronto, ON11 November 2017
The workplace culture at SLF is unmatched! Being employed by such a large, identifiable and impactful company, has it's many appeals. In a sales or marketing role, the brand sells itself. Management, from my experience, has been very supportive.
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Nice people working in a fast paced environment.
Wealth Specialist (Former Employee) –  Montréal, QC8 November 2017
Job can be monotonous or overwhelming depending on the day. Few breaks or changes of pace. However, lots of job security and salary and benefits are very reasonable.
Pros
Benefits. Job Security. People.
Cons
Depending on the day either over worked or under worked.
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Countless opportunities and excellent company culture + benefits
Financial Advisor (Current Employee) –  Montréal, QC30 October 2017
Sun Life provides endless opportunities for career advancement. Not to mention the top of the line benefits as an employee. Employees and managers are great to work with.
Pros
Fringe benefits, culture, management
Cons
Salary could be better
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Effective and cooperative work place
AML investigator (Former Employee) –  Toronto, ON29 October 2017
One thing i like about the work environment is the cooperation in the team. A very comfortable and conducive work space with leaders who are very helpful and wants their subordinate to grow
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fun and interesting work culture
LIFE CLAIMS ADMINISTRATOR (Former Employee) –  CA29 October 2017
interesting, never boring something new always coming up.
people and team, team leaders and mangers very friendly and approachable.
I loved my job here the work was so interesting I actually miss it!
Pros
free pizza quite a lot!!
Cons
salary is a bit low for the work you do!
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productive workplace
Administrative Assistant (Former Employee) –  Waterloo, ON27 October 2017
heavy workload, great teams and management with a variety of training opportunities; annual team outings; good benefits and great job culture overall.
Pros
annual team events
Cons
salary is lower than many other places
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Medical/Dental Group Benefits Customer Service
CUSTOMER SERVICE REPRESENTATIVE (Former Employee) –  Montréal, QC20 October 2017
Management in call center is terrible. Does not have a good work/life balance. Allows for sick days, but unable to take them without the 3rd degree. Offers benefits, but costs over 300 biweekly for family coverage (and this is working for an insurance company in the group benefits department). Ridiculous! No teamwork or team spirit. Difficult to advance from the customer service department.
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Mixed review
Director (Current Employee) –  Waterloo, ON15 October 2017
Pros - great new downtown building. Lots of bright, motivated people who aim to do the right thing

Cons - numbing politics, lack of advancement opportunities, strong emphasis on who one knows/connections, busy-work culture
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Stressful but good if you are able to tolerate that
Agent au service à la clientèle (Former Employee) –  Montréal, QC13 October 2017
Very stressful, like driving you nuts stressful. But the people are great and they do care. The locations are nice and if you can do well you will go far.
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Fast paced environment dealing with a wide range of people
Customer Care Representative (Current Employee) –  Waterloo, ON9 October 2017
Dealing with members of plans and their coverage details as well as claims, having to meet call goals and targets as well as overall maintaining stats on a daily basis can become tiresome and redundant but never the less a good job.
Pros
benefits
Cons
no on site parking, no training in dealing with harder types of clients
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Productive and fun workplace
Business Analyst (Current Employee) –  Toronto, ON5 October 2017
What a great place to work. Feels good to work at a place that uses its profits to help people. The leadership team is supportive, encourage your growth and provide enabling tools for your success.
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Fun workplace
Customer Service Facilitator (Former Employee) –  PH4 October 2017
I had a very short stint with Sunlife of Canada so I cannot really say the workplace culture but the short time was sweet and people and staff are kind and respectful.
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nice people
Administrative Assistant (Former Employee) –  Mississauga, ON3 October 2017
it was nice working there. clean office. nice people. managers are friendly. not too much work to be done. weekends off. vacations. easy to commute to
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Stressful High Performance Culture
Abilities Case Manager (Former Employee) –  Edmonton, AB29 September 2017
Sun Life is a difficult employer to please. The wages, bonuses and benefits are excellent however it comes at the cost of work-life balance and self confidence. Case Managers are torn between making decisions to please plan sponsors ( employers ) and Sun Life management. Case Managers are not protected if an employer does not like your decisions or case management principles. The culture is secretive with a a high focus on metrics and audits. Expect to work 50-60 hours a week to maintain their expected 90% metric. It is stressful environment and strips your confidence.
Pros
Excellent Pay & benefits
Cons
Large case-loads with no process in place for coverage, Unreasonably high case loads, no protection from stakeholders, limited room for advancement. Culture based on constant auditing of performance, speed and metric results
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Big Business Environment
Senior Business Systems Analyst (Former Employee) –  Toronto27 September 2017
Everything is standardized across the board with this company as it is such a large employer. You will get very good at one thing at a time, the opportunities for progression are very limited, so if you go with this company go in at the right level.
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Nice company to work in, always encourage you to achieve the best of yourself
Financial Advisor (Current Employee) –  3100 Steeles Avenue East25 September 2017
I love to work in Sun Life Financial, which has very nice training program for new advisors, so I really learnt a lot in terms of product knowledge, communication and negotiation skills, etc.Also, the company's management team is very supportive, the whole culture of the company makes everyone working in a nice, encouraging, happy place.
Pros
high commission, good company's culture, supportive management
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Fun Workplace, Great people
Advisor (Current Employee) –  Grande Prairie, AB21 September 2017
This job is great and a dream job for the right person. It is straight commission, so you will do well if you know enough people, aren't afraid to talk to new people, and can consistently motivate yourself to do what is required for you to succeed. The managers are wonderful and are there to guide you and point you in the right direction.
Pros
Time Freedom, you make your own schedule
Cons
It's straight commission, no stable pay cheque
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Hard to start business
Advisor (Current Employee) –  Scarborough, ON21 September 2017
This career may be difficult if you do not have a strong network of connections. For myself, I was not able to find clients or make enough money to support myself.
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Overall rating

4.0
Based on 720 reviews
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Ratings by category

Work/Life Balance
3.9
Salary/Benefits
3.8
Job Security/Advancement
3.5
Management
3.6
Culture
3.8