Manager (Former Employee) – Nashua, NH – 12 April 2018
They have totally lost their way - circling the drain. Management is flighty and out to lunch - only concerned with saving themselves and figuring out a way to salvage the disastrous Charterhouse investment.
Software Design Engineer - II (Current Employee) – Hyderabad, Telangana – 14 March 2018
Good company with lots of benefits and also very good technologies used to develop their product. But the management is pretty bad and the politics played by them is pathetic. So called Architects in the roles are useless and worth nothing.
Senior Director of Pre-Sales Strategy & Operations (Former Employee) – Mountain View, CA – 9 March 2018
SumTotal was one of the most influential and important companies in its market. However, they were not able to keep up with the competition and lack a strategy to now advance in the market. It is a toxic work environment due to this lack of vision that focuses on finding every last dollar from their dwindling market base.
Customer Account Support Manager (Former Employee) – Gainesville, FL – 16 February 2018
A typical day would be meeting with clients to discuss their current case load, metrics, and any urgent escalations. If there were any internal meetings, I attended those as well. My job consisted of ensuring the client's account was taken care of, work on escalations for a timely resolution, and assisting my teammates when needed. We watched each others accounts while out of the office or traveling. The hardest part of the job is learning the products and your position. The onboarding went over the company in a whole but not as much with the position. You have to be in the position to learn what it takes to do it. This taught me well. Anytime I had a question or needed help, everyone in the company including mgmt were very helpful and took the time to explain things to me. We have a great team and my manager is awesome. I have learned a lot to take with me and gained a lot of new friends and colleagues.
Customer Sales Director (Current Employee) – Remote – 2 February 2018
Diminished sales pipeline due to a hyper-competitive marketplace with far more innovative products Senior Management has completely turned over in the past 2 years and the culture has changed (for the worse) Sales is expected to share hotel rooms when traveling Unrealistic sales quotas Employees are only given 2 weeks of vacation
Consultant (Current Employee) – Remote – 15 January 2018
If you Google "working in a toxic environment", you find numerous articles that describe SumTotal perfectly:
-Narcissistic Management -Lack of Transparency -Management focuses solely on what employees are doing wrong and rarely gives positive feedback -A singular focus on micromanaging employees -No concern for work-life balance -People are considered to be objects and there is little concern for their happiness or well-being -No opportunity for advancement -No financial opportunity to reward hard work
Pretty horrible place to work with no career opportunity and no respect from Management. Employees are expected to lie to customers about the bug-ridden products resulting in angry customers. As a result, customers have been leaving rapidly and no new customers are coming on-board. This has driven mass attrition and layoffs over the past year.
Working with big name customers (those that have not left, yet)
Worst treatment of employees by Senior Leadership I have ever seen
System administrator, Cloud Operations (Former Employee) – Hyderabad, Telangana – 28 December 2017
I had to leave the company because I was in support role and I did not enjoy it much. But it's a good company with great perks. Work load depends on the team you are working with.It greatly varies from team to team.
Technical systems engineer II (Current Employee) – hyderbad, Telangana – 21 November 2017
Good place to work, food free and the work life balance is bad. Ceovery good person the problem is sometimes you have to work in night shifts which can be a health affecting factors apart from which I think the facilities provided by symtotal are good
Customer Service (Current Employee) – Gainesville, FL – 8 August 2017
My position is supposed to be more strategic, but I end up chasing cases all day long - making sure other people are doing their jobs. I have all the responsibility of keeping the customers happy with no authority to make sure the other people do their part of the job.
Technical Support Engineer II (Current Employee) – Gainesville, FL – 24 May 2017
This is a great company if you are fresh out of school or looking for something to get by. However, there is no long term option here. No opportunities for advancement, and you will be lucky to ever sniff a semi decent raise.