SUMMIT TOOLS
Happiness score is 28 out of 100
2.3 out of 5 stars.
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SUMMIT TOOLS Employee Reviews

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Canada52 reviews

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2.6Work-life balance

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Management not very good; hostile senior cashier

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New store manager leaves little time in the morning for cashing in till. Management are very demanding even though they don't fully train their employees. As a cashier, there's a lot of protocols you need to learn like returns, accounts, PST exempt, etc. There's one senior cashier that has an attitude, not very helpful to new cashiers and sometimes is even the reason new cashiers resign. The rest of the employees are nice and easy to get along with.

Pros

Employee discount

Cons

Not enough training for sales associates and cashiers
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managers have no regard for work load

You receive minimal training and are expected to prove maximum potential with minimum instructions. The staff are helpful and nice but the managers have a superiority complex

Pros

$18 a hour

Cons

- Clock out station is far from the break room 25 min break instead of 30
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unexperienced Management

One of the worst industries you can ever think of working in. The Management is totally amateur and full of flaws. No freedom at work. Unpaid Break time. If they don't like you they will put more workload on you. Barnacle of work division is very poor. And no help from the management.

Pros

unpaid break
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Easy-going work environment

Non-commission based sales provide a sense of teamwork. Lots of great repeat customers that give you a sense of family and belonging. Some delays with recieving stock from head office. Inventory count isn't as scary as they make it seem. If you can count beyond your fingers and toes, you'll do just fine at inventory.
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Unprofessional Management, No Career Advancement, Favoritism

Unprofessional managers and disrespectful owners , they would give you no training but will expect you to do great. Very unorganized inventory management, warehouse is screwed up as you won't find the products where they should be. No matter how hard you work, you are always get a negative feedback.High turnover, have seen more than 20 employees just walking out on their job.Worst place one can work for. Not the right company to grow in. Just a matter of time , once they found a cheap replacement for you, you are gunna let go. No paid break , only one 30 min lunch throughout the whole shift.So if you have a better opportunity while you are working there, just don't give it a second thought.In a nutshell, worst workplace with highly inexperienced as well as unprofessional management making the workplace unbearable. Night Manager.

Pros

Decent Starting Pay Fixed Schedule

Cons

Bad work environment Unnecessary Stress Worst Management No Growth Negativity No paid breaks
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Management Sucks

Working there for like a year now, started at 18 and still working at 18, too much work pressure, no appreciation at all, overall this firm sucks, I strongly insist don’t apply here.

Pros

In store discount

Cons

Too much mental pressure
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Good coworkers & great leadership owner in supportive environment

Summit Tools is a place for you if you are self-driven and good team player. The atmosphere at the office is really supportive. If you have any questions, your coworkers are always willing to share their knowledge without hesitated. The best thing working at Summit Tools is that you will feel you are like part of the family, the owner is open-minded and truly care about their employees. There are many staff who have been working for a long period of time from 5 years or even more than that. It could be challenging from time to time, but if you are looking for a company have a nice workplace culture. Summit Tools could be the right choice for you.

Pros

supportive coworkers, nice working environment & workplace culture

Cons

sometimes could be challenging
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Great Expectations; Poor Management

Staff turnover is very high (40+ Staff in 3 months at the Port Coquitlam location alone). The company is very poor at training its staff. Head office is a mess. If you understand the actual value of your work, you will be phased out through harassment. Typical family business: if you aren't family, you are going to be ground into the dust. Advice: Do your duty to the LETTER of what they ask you. Offer nothing more.

Pros

Higher than average starting wage.

Cons

Poor Training; Poor Management; Great Expectations for little to NO reward.
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Fine for short term employment

Starting there was fine, but within a few months it was clear that management had no clue how to motivate employees or assign tasks. Tons of scapegoating low to mid-level employees to cover up management incompetence, and 0 HR support. Far more stress and workplace politics than it's worth. Also, not a great COVID-19 response within the store OR the Head Office.

Pros

Some coworkers are nice

Cons

Unfit management, poor COVID-19 response, uncomfortable office environment + dynamics
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Management and company culture are jokes

There is no company culture whatsoever, they expect you can achieve a lots of things with very little training or even none. You probably will ended up doing different position stuff when you applying for the job. Many people come and go just check previous reviews they are all facts. If you are new grads from school, this maybe indeed is a nice place to start your experience. However, if you are looking to learn something new or upgrading your skillset, don’t waste your time in this unorganized terrible management company. They don’t even know what they are doing most of the time. Your opinion won’t be appreciated as you should just keep the head down and be quiet. What a joke!

Pros

none

Cons

overloaded stress
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Bad Management.

They expect you to do jobs that are not in the job description. Management is unorganized some lazy. No structure within the company. Family owned company that does not care about the employees. Low in moral team. Owner will just walk pass by you without saying a word. Management hiring when I was there as not diverse. Saw about 5 people come and go from the time I started until I left, not including upper management. Try to avoid applying or working in this company as you won’t grow in all aspects.

Pros

Flexible Schedule

Cons

Bad management. Low pay.
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Management is not organized

I have seen 6 guys leaving team while working there under a year.they always have some other projects going on which they want you to work on while leaving your first priority.

Pros

18 dollars per hour

Cons

Stressful job
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environnement d esclavage

aucun accommodements travaille-famille.quart de travail forcerover time obligatoireformation obligatoir samedi tot le matinbreak de 30min pour dîner avec interuption constant

Pros

travaille au sec

Cons

détenir un esclave
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Took some time to write this to ensure that I wasn't being biased

I worked as the Manager for the Central Dist. Center for nearly a year until Covid hit. At which point, amidst their downsizing "due to company restructuring" received an email and only an email stating that my position had been removed. When I had called to inquire and receive any constructive criticism pertaining to my time there, I was met with answering machines and "out of office" voicemails. Not even a character reference after being told, numerous times, by the current Regional Distribution Manager at the time, that they'd be calling me within a few weeks to report back to work. To begin, I'll highlight a few positives of the role and the company:- Good work/life balance w/ minimal overtime and weekend off- Average Salary for a management role of this caliber.- They'll reimburse your expenses for buying coffee and donuts for your team.- Average benefit package- Company discount on tools.Now, the company is family owned and run with a hierarchy that prevents any real collaborative decision making unless it goes through the owner first. As someone who is very progressive and open to offer new ideas, this had become extremely demoralizing over the months, as more and more concerns in their operations had revealed themselves and provided the company with reason for new implementations, which was never acknowledged or acted upon when the issues were raised..- Their SOP's for inventory coordination are non-existent. They have an annual inventory count and that's it.- I was instructed to advise my team that only some in-bound shipments required break down and counting. - 
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Relaxed atmosphere

Great customers and staff. Easy place to work as long as you do your job. Would recommend this workplace to qualified persons. Pay is quite reasonable and advancement is achievable.
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Worst place to work

The manger and the management have no clue how to get the things done. Lots of politics at this work place. Manager is biased all the time. Do not waste time and energy working here
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Great people to work with.

Most of the people you’ll spend your day with are pretty nice, others are quite toxic. Will be judged on everything you do by your coworkers. Nothings ever good enough
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Avoid Working Here At All Cost

Worst Company Ever, Regional Manager/Warehouse Manager consistently nags at the employees whenever a simple mistake was made. You are expected to do more work than described in the job description for cheap pay. Employee never got a raise promised to them after years of working there, Warehouse looks like a horror scene, as leaks all over and its flooded every time it rains. They will hire you for Tax purposes and fire you after a month or so with no cause. They make you shovel snow for hours when it snows. Just a ridiculous & Cheap company overall with Terrible Management.
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Fast pace and good culture

Great place to work. No late nights and closed sundays and stat holidays. Fast paced environment and great co workers. Good culture and fair treatment by management.
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Nice culture

Enjoy working with summit tools. Great collegues good managers. Time goes fast because there isnlots of customers
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Enjoyed working at Summit

Really enjoyed working with everyone at Summit tools. Great Culture and friendly people. Salary is very competitive and if you work hard there is a lot of recognition.

Pros

Work hours life balance

Cons

working inventory once a year
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Overall rating

2.3

Based on 53 reviews
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26

Ratings by category

2.6Work/Life Balance
2.7Salary/Benefits
2.3Job security/advancement
2.3Management
2.3Culture

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