Critical Accounts Director (Former Employee) – Boston, MA – 31 March 2018
One of my favorite career choices, until company was acquired by SAP. Culture changed, work process changed for the worse. Eventually role was absorbed into a larger team with entirely different goals.
Senior Director, Global Customer Empowerment (Current Employee) – South San Francisco, CA – 25 November 2017
Flexible time and working from home is no problem. Colleagues are excellent, but there has been a lot of management upheaval of late and this has resulted in a lack of strategic direction and uncertainty over roles. Culture of trust has been eroded.
Working at SAP-SuccessFactors was an interesting experience. I had decent management, but they were in the midst of a change. As such, the job description was very fluid and required constant adaptation.
Additionally, the internal processes were bogged down by bureaucracy. Though it is necessary for a company of this size, it often resulted in slow resolution of issues. Communication is very key with our clients in this regard.
Unfortunately, I was laid-off, so I would still be working there. I encourage people to apply for this company.
IT Manager (Former Employee) – South San Francisco, CA – 24 June 2017
Great company until the acquisition by SAP. Everyone has nearly moved on at this point. No reason to stay. SAP culture is horrible. My new manager, manages by fear. A sad surprise that was to learn. Seems like every 6 months, there's a reorg....
Senior Training Delivery Manager (Former Employee) – South San Francisco, CA – 8 September 2016
SuccessFactors was a great learning experience -- excellent projects to grow my experience and stretch my portfolio, an outstanding team of colleauges, and a genuine sense of caring about the customer. Since its purchase by SAP, culture and management struggled (the reason I left).
Technischer Kundendienst (Current Employee) – Galway – 15 May 2015
Bedauerlicherweise interessiert sich das Management nur für gute KPI, aber nicht wie sie Mitarbeiter coachen, um sie zu erreichen. Dazu reicht meiner Meinung nach ein online Meeting und dann eine Abfrage der gerade gezeigten Videos nicht aus.
Es wird kein Grundverständnis aufgebaut, was guter Kundenservice ist. Warum es ihn gibt. Manager unterhalten sich nur zu vorgegebenen Meetings mit den Mitarbeitern, ansonsten wird dies tunlichst vermieden.
In neue Arbeitsbereiche wird man nicht eingearbeitet. Stattdessen werden irgendwelche Worddokumente vorgelegt die das Produkt vorstellen. Danach darf man dann Kunden bei der Fehlersuche unterstützen, was weder für den Mitarbeiter gut ist noch für die Kunden angemessen.
Erfahrene Mitarbeiter werden entlassen, um zu sparen. Es wird mehr Energie darauf verwendet Personen die das Unternehmen verlassen wollen Steine in den Weg zu legen als das man vorher daran arbeitet genau diese Mitarbeiter zum bleiben zu motivieren. Aber dazu müsste man ja als Management etwas arbeiten. Was nicht im Interesse des Managements ist, wozu auch wenn der Ruhestand kurz bevorsteht.
Diese Ansicht bezieht sich nur auf den Standort Galway, es kann durchaus sein, dass das Management in anderen Standorten um einiges besser ist. Galway kann ich aber unter keinen Umständen empfehlen.
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Platinum-Customer Success Manager (Current Employee) – Tampa Fl - Virtual – 22 February 2015
Proactively manage an assigned client base offering customers ongoing support and guidance of their purchased Success Factor modules. Currently managing several high profile/key accounts including the first SAP/SuccessFactors Employee Central Payroll customer.
Develop a trusted relationship with key stakeholders and decision makers, understand and respond to customer needs, and track account activity. Manage and track all customer support requirements for Talent Acquisition, Learning, Compensation, Performance Management, Talent Planning and HRIS systems.
Primary consultant and subject matter expert for the HCM suite of tools for assigned customer base. Responsible for providing recommendations for strategic planning and process improvements, troubleshooting, consulting and enhancing the client experience by guiding customers through the applicable functionality, product release notes, system fixes and enhancements.
specialist (Former Employee) – NCR Philippines – 4 March 2013
very unstable. Promises to give above salary standard but not really sure if they can afford it. Transferred 95% of their operation in the Philippines yet they still had to layoff people. Student loan management may not be as lucrative as it was years ago. Seems like they can fold up anytime. Best not to transfer if coming from a stable company. Maybe good if can't find any other job.
HR, who think she looks fancy, likes to schedule you for interviews at ungodly hours because they are on night shift but the CEO does not show up. Went there several times and he never showed up. Speaks volumes on its professionalism! That is also the reason why I knew there was a layoff because while I was waiting for the big boss, people talked about it nonstop. people talk to much there. what a bunch of losers!