Technical Support Professional II- Senior (Former Employee) – Chilliwack, BC – 22 August 2015
Stream Global Services employs many great people. The chances for advancement are there but can be difficult to access. The company is Global so there is the opportunity to transfer to other locations.
Customer Service Representative (Former Employee) – London, ON – 5 August 2015
The people that work at Stream are great however the companies policies make it very hard to have fun or enjoy your work. The managers are in their positions based on tenure rather then skill set and this creates issues with the end product or service Stream is supposed to be providing. Overall I would say it's a positive experience for young workers to get some relevant experience in the CSR industry but it's not a great place to build a career as you're basically a full time temp.
relevant customer service experience for young workers
Company policies and practices make it difficult to enjoy the work
desktop computer support tekniton (Former Employee) – London, ON – 26 June 2015
Working for Stream was very rewarding for me. I learned many things (ex). communication skills, problem solving,and I inproved my customer service skills working at Stream International inc.was fun and exciting fastpaced a friendly enviroment to work in.over all a great place to work.
Technical Support Agent (Former Employee) – Belleville, ON – 25 June 2015
Great work environment loved the job great place learned a lot of interesting thing loved meeting new people hardest part is getting the first weeks down then everything gets a lot easier should of had more train on careforce
Customer Service Representative (Former Employee) – Chilliwack, BC – 21 June 2015
I enjoyed assisting customers with various issues. I learned to work within a data base to assist and solve issues for the customer. And keep accurate records of the transaction for Stream/Convergys. I have no complaints about the management or my fellow co-workers. I found everyone to handle themselves in a professional manner. The most enjoyable part of the job was solving an issue and receiving praise from the customer.
Discount on product.
Sometimes the data system would go down and I was unable to assist customers at that time.
Business Specialist (Former Employee) – London, ON – 7 May 2015
Full time hours but different hours everyday (8-6 one day 10-8 the next). Some shifts are 10 hours some are 6, it would be much easier if they gave you consistent 8 hours that were the same week to week. With the amount of staff they have this would be easily done but for some reason they like to have it change constantly.
Sometimes theres BBQ's
Get yelled at a lot by customers for stuff you have no control over
Customer Service Consultant (Former Employee) – Belleville, ON – 2 May 2015
Very dry work environment, 100 percent turnover rate. trainers let you know you probably wont make it. Training for customer service took 6 weeks, of 10 to 2am hours. shift choices are based on performance, not fair.
nice break room
long hours into the night, old/ problematic computer database
Bilingual Technical support analyst (Former Employee) – london – 24 April 2015
Answer incoming customer calls in an effective and efficient manner Diagnose and fix various computer issues following company policies and procedures. Meet company Stat guidelines Redirect customer when necessary Escalate complaints when necessary following guidelines Provide customers with an exceptional customer service experience Complete assignments to help managers when requested
Technical Support (Former Employee) – Glace Bay, NS – 23 April 2015
Had hard calls but the work environment made the bad calls not so bad, Always had help when needed, awesome co-workers. At the time i worked on the Dell tech support for companies, i can't say anything about the other accounts that were/are at Stream.
Executive Case Manger (Former Employee) – Belleville, ON – 13 April 2015
there is always something new to learn and a situation to overcome. it is fast paced yet slow. they provide a wide range of hours. There seems to be a disconnect between employees and management but were working to resolve this. Your co-workers make the job.
I enjoyed my time at this company. I was able to gain in exprience in different roles within this company.
Quality Reviewer (Former Employee) – Belleville, ON – 9 April 2015
A typical day as an agent involved a number of phone calls ranging from 8 to over 100 per day. As I worked on a technical contract and a financial contract there were many differences between them. I most enjoyed my last position as a Quality Reviewer. This position gave me an insight to the corporate world. My management team was usually able to assist me in achieving goals and setting the bar higher every time to help push myself. I strived to be the best in every opportunity the company provided me.
Account Resolution Specialist (Former Employee) – London, ON – 31 March 2015
Stream felt like most call centers, very warm welcome environment where you can find at least one person to become your lifelong best friend due to the sheer versatility of the people. That said, it is not a fulfilling job, and for that reason, I'm looking for employment elsewhere.
CSR (Former Employee) – Sydney, NS – 17 March 2015
after working hard, no recognition, everything is negative. at times I felt bad for the managers because they were being handed the negativity from upper management to force it on the people who answer phones.
Manager (Former Employee) – Belleville, ON – 29 January 2015
o Managing the French department of the call center. o Supervising the activities and motivation of 30 employees. o Training and coaching. o Weekly performance reviews. o Quality checks and monitoring calls. o Payroll and database entry. o Employee evaluations. o Customer support, answering and resolving complaints. o Light supervision of other departments. o Frequent training and refreshing of skills and techniques.
Customer Service (Current Employee) – Chilliwack, BC – 30 December 2014
Working at stream I have learned to have patience with anyone who may call in. It is a comfortable work environment for the most part although some particular coworkers made it uncomfortable for me personally since I started. The most enjoyable part of the job I would say is being able to connect with so many different types of people in so many different places within a few hours.