Sales Associate/Cashier (Former Employee) – Scarborough, ON – 29 November 2018
Had to start by cleaning shoe displays and sweeping the floor, make the store more clean and appealing. I learned customer service skills, alongside juggling multiple tasks at the same time. Management was kind. Hardest part of this job was most likely dealing with more than 2 customers at once. Most enjoyable part of this job was getting to see the new shoes that was coming out on floor.
Sales Associate (Current Employee) – Toronto, ON – 4 December 2018
• Greeted all customers and ensure that each customers receives outstanding service by providing a friendly environment • Advised customers on use and care of merchandise, and provided advice concerning specialized products • Successfully up/cross sold by offering complimentary and required products • Provided excellent customer service to maximize sales on the store floor, and at the cash desk • Successfully execute the daily goals and priorities assigned by store manager.
Retail Manager (Former Employee) – Canada – 9 May 2018
No life balance, upper management is not helpful, over promising under deliver. I honestly loved my job at first and as the year goes by I feel like I don’t have any other life and it became so stressful that I had to go see a doctor and diagnosed with anxiety. As a store manager they have high expectations which is great but they also put you on commission with low base that you do not have time to train and develop when your only focus is sales.
Very poorly managed, only advantage is the discount. Other than that, the salary is far too low, the hours are unstable, management is incompetent and your hard work will never even be noticed. Avoid working for SM.
Key Holder/Assistant Manager (Current Employee) – Mississauga, ON – 8 December 2017
Honestly, the job is fun. Just the District managers treat PT's terribly because they feel they are at a higher power. You meet a lot of new people. Holidays and weekends are extremely busy. Discount is good.
Part-Time Sales Associate (Current Employee) – Toronto, ON – 6 December 2017
Steve Madden has provided and excellent work experience for me as a part time sales associate. The manner in which they employ and train their staff is above standard and creates a good working environment.
Sales Associate (Current Employee) – Burnaby, BC – 20 July 2017
-fast paced -unnecessary pressure for "not making enough sales" when no one walks into the store. -schule is never consistent, and doesn't always come out in time (receive schedule each week at a different time)
doesn't pay enough for everything the ask you to do.
Key Holder (Former Employee) – Ottawa, ON – 20 May 2017
Really competitive environment with close to no team work at all. Always over-staffed so it is really difficult to get commissions. Poor salary and unstable timetables. Amazing employee discount though.
Assistant Manager (Former Employee) – Richmond, BC – 22 April 2017
Your average weekday is slow, entertained by the every other day obnoxious customer service issue, rude/impolite customers treating you like a slave. However, fellow coworkers are great & that's pretty much it. Instore management is usually good as well. However district & any management outside of that is absolutely horrendous & will make you absolutely dread your job. It's honestly a shame. Would not recommend.
Sales Associate (Current Employee) – Burnaby, BC – 1 March 2017
Most days are slow. We always have to be on trend, and into the latest style. I just wish there were more benefits within the company such as one free shoe a year (with a certain amount of value). It's hard to keep up with new shoe trends at the same time putting trendy outfits together when we get short shifts due to slow days.
Key Holder and Sales Associate (Current Employee) – Winnipeg, MB – 28 January 2017
This company has provided me with the ability to continue my studies and hold a management position. The atmosphere of the store is friendly and trendy. I appreciate the trust the company puts in it's employees and how willing they are to be accommodating.
Customer Service Representative (Former Employee) – Montréal, QC – 11 November 2016
Very surprised with how low work ethics are for some employers, especially for a well knowned designer. Will be working mostly with irrational coworkers, coexisting in a very toxic work environment. Good luck, you'll need it!
Unfriendly coworkers, no such thing as team building